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Medal Reviews 

248
•
TrustScore 3.5 out of 5

3.5

Software Company
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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the ease of recording and editing gameplay clips, finding the process smooth and simple. The ability to post full 10-minute videos without a premium subscription is seen as a significant benefit, and the editor is often praised for its user-friendliness and available tools. Reviewers consistently highlight the excellent and responsive customer service, noting quick replies and effective problem-solving. However, a significant number of users report issues with the application's stability, including frequent crashes, lagging, and problems with clips not rendering or being lost. Some also express frustration with the app's uninstallation process, its tendency to open a browser in the background, and unexpected changes to settings. There are also complaints about the app requiring frequent updates and sometimes interfering with game performance, causing crashes or input delays.

What people talk about most

Application

Users describe ambiguous interactions with the app, with some reviewers expressing satisfaction and calling... See more

User experience

Reviewers mention ambiguous feedback about user experience, with many expressing frustration due to frequent... See more

Customer service

People report positive experiences with customer service, highlighting the support team's responsiveness and... See more

Product

Reviewers highlight ambiguous aspects of product, with some finding it great for content creation and... See more

Response time

Customers had positive experiences with response times, frequently praising the speed and efficiency of the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

While medal is super good and all, one thing I don't understand is WHY IS FL STUDIO A "GAME"??? I CAN'T MOVE MY CLIPS TO SHIT OR ANYTHING ALL BECAUSE THIS APPLICATION COUNTS FL STUDIO AS A "GAME" AND... See more

Company replied

Rated 3 out of 5 stars

Worked fine but could not uninstall. When I went to uninstall it, it just removed it's uninstaller, then continued opening itself on reboot. Also uses Electron which mean it opens a whole browser in t... See more

Company replied

Rated 3 out of 5 stars

Medal is fine, and its helped me get some pretty good clips, but it interferes with so many things. When first opening it causes everything - and I mean EVERYTHING to lag. its crashed so many games I'... See more

Company replied

Rated 3 out of 5 stars

Medal is good in a content creator role, and I’ve clipped many gameplay that I would have not gotten if it wasn’t for Medal. I think some of Medal’s good stuff is how you can post full 10 minute vide... See more

Company replied

Company details

  1. Software Company

Written by the company

Hassle-free, lag-free. Press a hotkey, get a clip. Medal is the best platform for creating and sharing short gaming clips and gameplay

Contact info

3.5

Average

TrustScore 3.5 out of 5

248 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.5

All reviews

(248)

127 reviews in the last 12 months

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Rated 1 out of 5 stars

The app is buggy

The app is buggy, sometimes it bugs out and you cant open it which made me almost punch my monitor. The website is designed terribly .If you try to scroll down to support it automaticly shows you more videos instead of letting you click one of the things at the end of the page so they are unreachable. Overall bad experience

December 25, 2024
Unprompted review
Rated 1 out of 5 stars

medal is the worst thing ive installed…

medal is the worst thing ive installed on my pc ever they keep spamming notifications and keeps asking if i want them to get accses to my pc even if i press no they keep sending it again and again and again DONT INSTALL MEDAL

December 21, 2024
Unprompted review
Rated 1 out of 5 stars

Worst software to create clips

Worst software to create clips. Sometimes (most of the time) it does NOT create a clip when needed. You either have to spam your keybind or give up. When opening the app to check out whats happening the app works like nothing is happening but at the time of creating a clip it simply does not work!!! I am starting to think that this software is some kind of chinese spyware. UNINSTALL!!

December 15, 2024
Unprompted review
Rated 1 out of 5 stars

Malware

Malware, don't install.

November 25, 2024
Unprompted review
Medal logo

Reply from Medal

Definitely not malware! Our publisher is certified by DigiCert, we are allowed by every major antivirus, and every major anticheat.

Rated 1 out of 5 stars

i downloaded

i downloaded, it doesnt let me fast forward in clips, nor does it let me change the freaking file location CAUSE I HAVE A GAME OPEN, I DISABLED RECORDING, BUT NOOOO PLS CLOSE YOUR GAME THAT ISNT BEING ACTIVELY RECORDED SO YOU CAN CHANGE UR FILE LOCATION FOR RECORDINGS THANK YOU MEDAL YOU MAKE ME WANT TO GO BACK TO OUTPLAYED.TV AND THEY STOPPED EVEN RECORDING WHEN SAYING RECORDING

November 13, 2024
Unprompted review
Rated 1 out of 5 stars

Medal smells like piss

This clip app is shit, i have 1 fps on my clips. Do not download this is very bad. This is trash. Uninstall it if you have it installed. Please do not install.

October 30, 2024
Unprompted review
Rated 1 out of 5 stars

Better alternatives out there

I want to be a premium customer, but their staff and support can give no sh*ts about that. They're too lazy to read a whole ticket and have absolute zero customer service at all. Very surprising it either means it's really bad management or bad hiring/training/operations. Either way, happily going to another competitor that care about the amount of customers they have and also for the company who'd go the extra mile to retain a premium user. App is too buggy compared to insights or outplayed. Thanks for the refund.

September 5, 2024
Unprompted review
Rated 1 out of 5 stars

When i try to switch my hotkey to…

When i try to switch my hotkey to capture clips it just decides to switched to a controller hotkey even tho i dont even have a controller connected to my pc or anytinhg. I had a great expirence with medal before but not anymore.

August 2, 2024
Unprompted review
Rated 2 out of 5 stars

Worse and more expensive version of Nvidia shadowplay

Frequent policy/terms changes, limit your videos to very low quality and tiny file size (only 2 minutes per clip unless you purchase premium).

Used it for years. It's literally just Nvidia Shadow play but you actually have to install it, pay for it, and it's less consistent and has lower recording quality. Also has a tendency to corrupt your videos and make you lose dozens of clips.

March 18, 2024
Unprompted review
Rated 1 out of 5 stars

does not work

For multiple times now it was running in background of game and when you press to save a 30 second clip it say it does but the clip is corrupted and does not work. I had enough of it , tried uninstall and same thing like 3 times . Trash software.

December 9, 2023
Unprompted review
Rated 1 out of 5 stars

trash ass app don't download

bro how the fk do u mess up a clipping app THAT bad?? I was recording my valorant gameplay and when I went to go check my clips it is literally no where to be found. thanks a lot because i just wasted a very good gameplay on your stupid clipping app

November 5, 2023
Unprompted review
Rated 4 out of 5 stars

I love Medal its very easy to use just…

I love Medal its very easy to use just click one button and boom you have everything you did in the last 2min. The reason for the 4 out of 5 stars though is because to download MY OWN CLIP I have to have premium... :((

August 10, 2023
Unprompted review

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