MedCline Reviews 77

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers had a great experience with this company. Customers are really happy with the quality of the products, finding them supportive and comfortable, especially for relieving shoulder and neck pain. Many people also highlight the exceptional customer service, praising the helpfulness and knowledge of the representatives. However, some people were dissatisfied with the product itself, finding it uncomfortable or impractical, and some mentioned that it caused new pains. Additionally, a number of customers were unhappy with the return policy, describing it as difficult and delayed, and some found the website to be problematic.

What people talk about most

Product

Reviewers highlight ambiguous aspects of the product. Many customers express satisfaction, praising its... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the product's ability to provide... See more

Customer service

People report positive experiences with customer service. Many customers praise the kindness, helpfulness,... See more

User experience

Customers consistently note ambiguous experiences with the user experience. Many reviewers found the system... See more

Return policy

Clients share negative opinions on the return policy. Many reviewers express frustration with the return... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived quickly. It takes some time to get used to, so definitely experiment with different ways to adjust yourself. I will say, I do dislike the insert pillow and use one of my softer pillows in that... See more

Rated 4 out of 5 stars

I love the shoulder support this pillow gives, when used with the body pillow it’s a great nights sleep. No pressure or strain on your shoulder muscle or tendons. My only complaint is the bottom wedge... See more

Rated 5 out of 5 stars

Finally! Shoulder and neck relief! I’m a side sleeper and as a result I have been suffering with shoulder and neck pain. I’ve tried so many different pillows and even tried different sleeping position... See more

Rated 5 out of 5 stars

This company is amazing, and makes an amazing product! I literally couldn't sleep without my acid reflux pillow. I have Ehlers danlos syndrome, which causes me lots of issues with joints coming out of... See more



Contact info

4.0

Great

TrustScore 4 out of 5

77 reviews

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Replied to 81% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Pain reliever!!

After many months of chronic pain, This has helped with my shoulder pain so much, thank you for a stellar product!!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

More colors

I like this people case but I wish it came in more colors than just white. The white discolors so quickly and because you can't bleach polyurethane, there's nothing that can be done about it. The original soft pillow case makes me too hot. Please make this pillow case in other colors. It's embarrassing to have a slightly discolored pillow on my bed.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service was superb in helping…

Customer service was superb in helping me find the right size pillow for my needs. MedCline sent me the correct size immediately after I reached out to them. They are very serious about ensuring their customers have what they need for improved sleep. I highly recommend MedCline.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Best night of sleep in years

Best night of sleep in years - I had been experiencing disturbed sleep on a nightly basis, continually shifting sides due to shoulder pain - first night with the MedCline Shoulder Relief System, I had the best night of sleep in years. Thank you!!!

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Shoulder pain no more !!

I’ve had terrible shoulder pain (thanks perimenopause) for the last 6 months and I’m a side sleeper so I was ready to try anything. My only regret is not buying this sooner! Totally worth the $$

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Shoulder pain

picked this up because I’ve had some lingering shoulder pain from years ago (basically from overdoing it in the gym and not taking care of my body). Sleeping on my side used to be uncomfortable, especially on my shoulder. This pillow honestly surprised me in a good way. It gives enough support that I can actually sleep on my side without shoulder pain. That alone makes it worth it. The body pillow part is also a nice bonus I didn’t expect to like it as much as I do, but being able to hold onto something while sleeping is weirdly comforting. Only downside: I’m a hot sleeper, and yeah… it can get warm. But that’s more of a me problem than the pillow itself. Overall: • Super comfortable for side sleeping • Helps relieve shoulder pressure • Body pillow adds comfort (and yeah… a little emotional support too) • Might run warm if you already sleep hot If you’re a side sleeper with shoulder pain, I’d definitely recommend it. 10/10

April 13, 2026
Unprompted review
Rated 1 out of 5 stars

False Photos in Ad

I made a purchase mistake. I chose a pillow case instead of the entire pillow with content foam. I did this in error. The photo of the ad was of a whole pillow. When I asked to return or refund the purchase Medcline refused based on policy. My shoulder is still in pain and I was counting on Medvline to help. I will never purchase anything from this low rent company again.

April 6, 2026
Unprompted review
MedCline logo

Reply from MedCline

Hi David! Thank you for sharing your experience with us. We value integrity, and your feedback helps us improve the transparent communication of our products to our future customers. We understand this case was purchased by mistake and that you were hoping to receive the shoulder relief system. We are happy to deduct the cost of the case from the cost of the system and waive your shipping fee as a courtesy. Please reach out to our support team at support@medcline.com so we can assist you further. We truly hope MedCline is the answer to your shoulder pain, and we appreciate the opportunity to serve you.

Rated 5 out of 5 stars

Highly recommended!

1. Customer service was excellent! I put the zip code from the wrong property on my order and they emailed me, that went to my junk folder. After no response, they called me. I was very pleased with how they handled that and the lady that called. I could understand her most importantly, as support is often in a version of English I have a problem understanding! 2, The sleep system works, my shoulders are happy, my sleep is better and I like the cases. It took a few nights to get use to for me as it is different! It has been and is worth a few nights of change…:) Highly recommend! Thanks. Todd

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

No more waking up from acid reflux!

This pillow has completely changed how I sleep! I thought waking up every 30 minutes was normal for the last 33 years until I saw the MedCline pillow. When I was little my doctor told me to use multiple pillows to prop me up because of my acid reflux, but that has never worked because I was never propped up enough and I sleep on my side so my arm would always go numb and my shoulder would hurt. I didn't know a pillow like this existed until I saw it online. I am a teacher so the price scared me, but I was desperate for a good nights sleep so I decided to go for it. I am so happy I did, because I have never slept so well in my life! I no longer wake up multiple times in the night uncomfortable from acid reflux, my arm doesn't go numb in my sleep anymore, and I am no longer having shoulder pain from sleeping on it every night. I can actually sleep through the night and wake up feeling rested. 100% recommend this pillow!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Best pillow I ever slept on I'll never go back to anything else I don't know what I'm going to do when I go away LOL

Well like I said in my last review the pillow is amazing I slept on it last night I got a really good night's sleep my arms did not fall asleep or feel numb no pain in my shoulder it was amazing and the customer service Top Notch everybody should take an example from them for their customer service I will not be going back to any pillow and I will be purchasing more items from them without a doubt

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Getting Comfortable with My Lifestyle Changes

I will continue to evaluate my LPR (silent reflux) symptoms over time, but I know that left-side sleeping with elevated head/upper body is a crucial lifestyle adjustment if I want control of my symptoms. My body needed a few weeks to adjust to theMedCline system, but I’m now getting a great night’s sleep with no neck/shoulder pain. The curved tubular pillow supports my knees, ankles and head and curves around to the small of my back to give me a comforting “cocooned “ feeling. I’ve already recommended the system to a friend with reflux.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you, Medcline!

While my partner did not find total relief, this was helpful for his sleep apnea and some of his stomach issues. He moves a LOT in his sleep, so it has taken some adjusting and getting used to. He did have one bad experience recently with waking up with a lot of shoulder discomfort, possibly from moving to the opposite side of where his arm was still tucked under the pillow and had persistent shoulder pain for a couple days after. Other than that, this has been helpful with his breathing, and I no longer hear his gasping for breath in his sleep.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

After years of shoulder pain this…

After years of shoulder pain this pillow system works . Takes a bit to get used to sleeping on a incline but I sleep through the night instead of having to roll over on the other shoulder every hour or so.

February 20, 2026
Unprompted review
Rated 4 out of 5 stars

I like the over all idea and feel of…

I like the over all idea of the system, but the wedge is very large for a 5 foot tall woman. Also the wedge moves around since I use an adjustable bed for raising my feet up.
The pillow is extremely firm and weighs a ton but I still like it. A little softer would be nice.Changing the pillow case is extremely challenging though. I had to have my husband help me do that. So there are definitely pros and cons to owning this system. So far I am glad I purchased it to help with my fibromyalgia and shoulder pains. We will see how it continues to go.

March 6, 2026
Unprompted review

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