MedCline Reviews 77

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers had a great experience with this company. Customers are really happy with the quality of the products, finding them supportive and comfortable, especially for relieving shoulder and neck pain. Many people also highlight the exceptional customer service, praising the helpfulness and knowledge of the representatives. However, some people were dissatisfied with the product itself, finding it uncomfortable or impractical, and some mentioned that it caused new pains. Additionally, a number of customers were unhappy with the return policy, describing it as difficult and delayed, and some found the website to be problematic.

What people talk about most

Product

Reviewers highlight ambiguous aspects of the product. Many customers express satisfaction, praising its... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the product's ability to provide... See more

Customer service

People report positive experiences with customer service. Many customers praise the kindness, helpfulness,... See more

User experience

Customers consistently note ambiguous experiences with the user experience. Many reviewers found the system... See more

Return policy

Clients share negative opinions on the return policy. Many reviewers express frustration with the return... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived quickly. It takes some time to get used to, so definitely experiment with different ways to adjust yourself. I will say, I do dislike the insert pillow and use one of my softer pillows in that... See more

Rated 4 out of 5 stars

I love the shoulder support this pillow gives, when used with the body pillow it’s a great nights sleep. No pressure or strain on your shoulder muscle or tendons. My only complaint is the bottom wedge... See more

Rated 5 out of 5 stars

Finally! Shoulder and neck relief! I’m a side sleeper and as a result I have been suffering with shoulder and neck pain. I’ve tried so many different pillows and even tried different sleeping position... See more

Rated 5 out of 5 stars

This company is amazing, and makes an amazing product! I literally couldn't sleep without my acid reflux pillow. I have Ehlers danlos syndrome, which causes me lots of issues with joints coming out of... See more



Contact info

4.0

Great

TrustScore 4 out of 5

77 reviews

5-star
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1-star

Replied to 81% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Very expensive mistake

Very expensive mistake. It gave me hip pain and I found myself sliding down the slope and my arm would be caught at an uncomfortable angle. Claims to be a medical appliance so no refunds given.

May 10, 2024
Unprompted review
MedCline logo

Reply from MedCline

Hi Rebecca! We're sorry to hear you are not finding the relief you were seeking with MedCline. Sliding can often be due to incorrect sizing or positioning. We'd love to help you resolve this, please contact our customer care team for us to better assist you.

Rated 5 out of 5 stars

I've been using my Medcline shoulder…

I've been using my Medcline shoulder relief system for a year now and could not be happier. Shoulder pain would cause me to wake up numerous times during the night. Since I started using it I can get 7-8 hours of continuous sleep without any hint of pain. It's an outstanding product if you suffer from shoulder pain while sleeping.

July 6, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful Service, great Product

The Veteran's Administration ordered a complete kit for me since I'm a mess (GERD, bad shoulder, sleep apnea, etc.). I used it for a week and had some difficulty getting comfortable and still had shoulder pain (my GERD was gone though). I called the support line and explained my problem. They could not have been nicer. The sent out a smaller size incline pillow at no charge and it works much better. Wonderful service.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

I must have if you have shoulder back and body pain

I bought this pillow combination for my husband as he was having a lot of shoulder back and body pain. We got the wedge the bean as well as the candy cane shaped pillow, and it is a wonder. He says that he cannot live without it. It has given him a lot of relief.

May 13, 2023
Unprompted review
Rated 5 out of 5 stars

Life Changing Pain Relief!

My MedCline has CHANGED my life, my sleep, and has rendered me nearly pain free after several years of dealing with an old shoulder injury. My pinched nerve pain and migraines are all but gone. Thank you for this comfortable pillow support system (and for customizable sizing - I’m only 4’11” and it’s a perfect fit)!

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

Warning the MedCline Pillow may cause marital problems

The MedCline Pillow is a godsend for those with troublesome shoulders. As someone plagued by persistent shoulder pain, I've tried every trick in the book to find relief. But nothing compares to the sweet, uninterrupted slumber I've found with this pillow. Its innovative design allows me to sleep on my side while alleviating pressure and allowing me to drift off into dreamland without a care. And the best part? My wife affectionately jokes that I love it so much, she's become jealous—it's earned the nickname "Side Piece." Trust me, if you're tired of shoulder woes ruining your sleep, give the MedCline Pillow a try.

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

Just Go On And Get It!!

I purchased two of the MedCline acid reflux model of this sleep system for my spouse and I. We've had them for a few months and absolutely love them. They are extremely comfortable and provide amazing relief of shoulder and neck pain for side sleepers. The incline keeps reflux at bay and has greatly reduced the amount of antacid my spouse has to take. I highly recommend 10/10! It's an investment in better sleep. This was also an FSA approved purchase. Give yourself time to adjust to and figure out your favorite configuration. Warning, be intentional about maintaining intimacy because these may just feel like the only snuggle you need. ☺️

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

I swear by the MedCline sleep system…

I swear by the MedCline sleep system (and no, I'm not sponsored by MedCline). I purchased the shoulder (blue trimmed) option - wedge with arm slots, removable small pillow and wrap around body pillow. My arm used to go numb throughout the day from years of sleeping on it all night. It's truly relieved the issue. And by design/secondary benefits, it cleared up acid reflux issues I was having (because I usually have a snack before bed).Also, it feels like you're sleeping in the comfiest hug.
I'm also super happy there are gray cover options now! I do prefer this.

If youre struggling with shoulder or acid reflux, just bite the bullet and invest the $200-300 for the entire system so you have all the options, and give yourself some time to adjust and find whats most comfortable for you, and prepare for some of the best sleep for the rest of your life.
IT IS WORTH IT!!

May 7, 2024
Unprompted review
Rated 1 out of 5 stars

This company is terrible

This company is terrible. The pillow is nowhere near as supportive as it claims in the ads. They also refuse to send you a return label until you have had the product for 30 days. DO NOT BUY FROM THEM.

May 1, 2024
Unprompted review
MedCline logo

Reply from MedCline

Bryan,

Thank you for sharing your feedback with us, although we're sorry to hear about your experience. We understand the importance of finding the right support in a pillow, and we apologize that our product did not meet your expectations.

Regarding our return policy, we require a minimum of 30 days before initiating a return. This policy is designed to allow our customers an adequate timeframe to break in the product and adjust to sleeping in a new position.

We acknowledge that waiting for 30 days can be frustrating when you're seeking a resolution. However, this period allows us to provide accurate support and understand the nature of the issue you've encountered with the pillow. We are committed to standing by our products and addressing any concerns you may have.

Should you decide to keep the pillow beyond the 30-day period and still find it unsatisfactory, we will be more than happy to assist you with the return process. Please feel free to reach out to our customer service team at Support@MedCline.com when you're ready to proceed with the return.

Rated 5 out of 5 stars

Husband with back pain swears by this pillow

I ordered the body pillow for my husband a few months ago. He is a tall guy (6'5") with tall guy back problems and scoliosis. The pillow was a good size for him. He has been using it ever since he got it and has reported that he has not woken up with back pain since he started using the pillow. He has since recommended it to his friends with back pain.

I interacted with their customer service to resolve a minor initial concern (the memory foam inside the pillow had stained the cover a bit. Their customer service was very responsive, they explained what the stain was and promptly sent me a new cover. I would definitely recommend them.

April 1, 2024
Unprompted review
MedCline logo

Reply from MedCline

Hi Elizabeth!

Thank you so much for taking the time to share your experience with our body pillow. We're thrilled to hear that it has made such a positive difference for your husband, especially considering his height and back issues. Providing relief and comfort is exactly why we're passionate about our products!

We're also pleased that our customer service team could assist you promptly and effectively with the cover issue. It's important to us that every aspect of your experience meets our standards of excellence.

Rated 5 out of 5 stars

Thank you

Thank you! My son Bobby bought me this pillow set for my 65th birthday! I have not been able to sleep on my side in a long time until I got your pillows! I’ll admit at first I didn’t get the hang of it but after a few days I am finally able to sleep all night long without pain! Thanks again for a wonder product!

Sincerely
Cindy M

March 22, 2024
Unprompted review
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Reply from MedCline

Hi Cindy! We are so happy to know you're sleeping comfortably with MedCline. Thanks for sharing your experience with us!

Rated 1 out of 5 stars

Bad experience product, bad customer service...

If there was a zero star, I would give it!
I bought one of their body pillows (£168.00, used it once and the outer pillow stitching came undone. The pillow was quite lumpy as well. For the price I expected much more! I emailed the company about the problem and sent them pictures they requested. After chasing again they said that they could replace the outer cover only (FOC). I said that I was worried about it happening again and then I would have to pay for the cover which is expensive.This should have not happened after 1 use! I said that the body pillow was not fit for purpose and I would like a refund. Went quiet again, chased my email and asked for the Managers email.. 4 days now and heard nothing. I had to contact my credit card company and put in a Section 75 to get my money back... This is NOT GOOD! Avoid this product !! Despite applying for a Section 75 the bank have now told me I have no case! I am left out of pocket by this company and they STILL refuse to send me a cover OR answer my emails! No telephone number to contact them either!

December 14, 2023
Unprompted review
MedCline logo

Reply from MedCline

Mrs. Harding,

We apologize for the inconvenience you’ve experienced with our body pillow and we appreciate your feedback. We’re glad you reached out to us, and we appreciate your patience during the process. Offering to replace the outer cover free of charge was our attempt to rectify the situation. However, we understand your concern about it happening again. MedCline products are backed by a one year warranty, so we would gladly make it right if any issues were to arise in the future. We can only accept returns of unopened body pillows for sanitary purposes, this information is available on our website as well. We apologize for any confusion regarding our return policy. If you have any additional concerns, please feel free to reach out to us.

Rated 1 out of 5 stars

Horrible product - worse customer service

I bought this only because of the return policy, in case I didn't like it. I tried it the first night and HATED it. I have trouble sleeping and thought this would help. It didn't. My shoulder kept going numb all night and it created a literal FORT between me and my husband. I didn't like that, either. I emailed the company around 3 in the morning (since I couldn't sleep)! I got an email reply that stated I had to keep it and try it for 30 days in order to get a return. ??!?! Why?? They told me it takes time to "get used" to it. Like I stated, I have trouble sleeping anyway and I did NOT want to wrestle for another 30 nights trying to get used to it. I pushed it into the corner of my room and made a note on my calendar to email them again. Right on schedule, I asked for a return authorization slip. They finally send a response stating that a "restocking fee" would be applied although they are going to "recycle" the pillow. I feel duped. Not only did they try to force me to keep the pillow- today (after I emailed them with my tracking number) it will take 5 to 10 BUSINESS days in order to get my money back!! Never again!

October 24, 2022
Unprompted review
MedCline logo

Reply from MedCline

Tonya,

We are sorry to hear that your MedCline experience was unsatisfactory. We also apologize for any confusion regarding our return policy. We require the customer keep the System for at least 30 days before requesting a return. This is the average amount of time it takes to fully break in the wedge, and adjust to sleeping in a new position. We also charge a return fee for the responsible disposal of the used product. This information is available on our website as well: www.MedCline.com/returns. Once an item is returned, it can take 5-10 business days for a refund to be processed, this depends on your bank. Thank you for your feedback, we apologize for any confusion or inconvenience you've experienced.

Rated 1 out of 5 stars

Do not purchase anything from MedCline

Do not purchase anything from MedCline. I ordered a pillow that was supposed to support my shoulder. It was so big that there wasn't enough room left for Lance. We have a California King. That pillow by itself took up more than half of the bed. I called and explained that I needed to return it. I paid $231.75. They only returned $190.60 which means they took $41.15 and I got nothing for it. The pillow wasn't even opened. I only opened the exterior box, looked in and realized it would never work.

June 8, 2021
Unprompted review
MedCline logo

Reply from MedCline

Jeannette,

Thanks for sharing your experience with us. We apologize for any confusion regarding our return policy. We charge a $25 return fee for the responsible disposal of returned products. We also do not refund for any initial shipping charges, which is why your refund was less $41.15. This information is also available on our website on our returns page. Again, we apologize for the confusion!

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