Medellin Airport Transfer Reviews 

478
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, punctuality, and seamless transfers. Many highlight the professionalism and friendliness of the staff, noting their excellent driving skills and helpful communication. People frequently appreciate drivers arriving on time or early, ensuring a smooth and stress-free journey. However, some customers also noted occasional communication issues, such as not receiving driver contact details proactively or miscommunications regarding meeting points. A few people mentioned instances where drivers were delayed or did not show up as expected, causing anxiety, particularly when expecting to be met inside.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its reliability and efficiency. Many... See more

Staff

Customers consistently note positive experiences with staff, highlighting drivers as respectful,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the punctuality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Medellin Airport Transfer for years and just enjoyed another seamless transfer from the airport into the city. As always the communication with the driver was simple via WhatsApp.... See more

Rated 5 out of 5 stars

Transportation was great, drivers were very respectful and their driving was excellent. I would be using them again when I go back to Medellin. Thank you for a great service.

Rated 5 out of 5 stars

It was very easy to book online. I was a bit anxious as they didn't reach out to me to provide the driver's number as most of the services usually do, but they respond quickly on WhatsApp. Also, the d... See more

Rated 5 out of 5 stars

I ended up being in immigration for 2.5 hours and my driver was patient and in contact the whole time I was waiting. The moment I was done he was ready for pickup. This made a stressful part of the tr... See more


Company details

  1. Taxi Service

Written by the company

Safe, reliable and on time transport services to and from Medellin's JMC airport. Book your safe and professional journey online hassle-free with Medellin Airport Transfer.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

478 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(478)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Incredible service

I was naive regarding how long it would take me to get through immigration. The incredibly patient driver was happy to wait for me to go through the lengthy queue, have a cigarette, and use the cash point before collecting me. He shared photos of his car and where he was, so I felt safe. Incredible service - thank you. I recommend that you book your collection to be about two hours after your flight lands, if you are not a Colombian passport holder.

November 18, 2024
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Reply from Medellin Airport Transfer

Thank you so much for your wonderful review and kind words! We’re thrilled to hear that you felt safe and well taken care of during your journey. Our drivers understand that immigration can take some time, so there’s no need to adjust your booking to account for delays—we’ve got you covered! 😊

Hope to see you on your next trip!

Rated 5 out of 5 stars

Excellent communication

Excellent communication. Responded to emails in a timely manner. Rescheduled my pick up after my International flight was delayed. Highly recommend this company for transport.

November 16, 2024
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Reply from Medellin Airport Transfer

Thank you for taking the time to leave us this review, Jose! Highly appreciated

Rated 3 out of 5 stars

No one was waiting inside the airport…

No one was waiting inside the airport for me. I had to find my driver and take my heavy bags by myself

November 4, 2024
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Reply from Medellin Airport Transfer

Hi Maria, thank you for bringing this to our attention! We will speak to your driver about it to make sure next time he will be at the arrivals hall, with your name on a sign. -Juliana

Rated 4 out of 5 stars

Slightly challenging

Slightly challenging - Language barrier during the pick-up process.

October 21, 2024
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Reply from Medellin Airport Transfer

Thank you for your feedback! We’re sorry about the language barrier and are working on improving communication. We appreciate your patience and hope to serve you again soon. - Juli

Rated 5 out of 5 stars

It was amazing

It was amazing, fast, from the soul. Even met me with the paper of my name. They paid attention to every detail. I highly recommend, thank you!

October 21, 2024
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Reply from Medellin Airport Transfer

Thanks for taking the time to leave us this great review. Really appreciated! :)

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience, communication was great, Sebastian was a fabulous driver and lovely person. Found us in a sea of people at the airport and made the drive to our destination enjoyable!

August 24, 2024
Rated 5 out of 5 stars

Highly recommend

Always reliable drivers that wait patiently for you to clear customs!
Nice clean cars with enough room for luggage as requested. I use them twice a year for past 4-5 years if not more and can always rely on them. Drivers are always so nice!

September 10, 2024
Rated 5 out of 5 stars

Very positive experience

I enjoyed this experience. I would definitely use it again. I was worried about coming to Colombia with all the negative current events in the news. This is why I wanted to use a reputable service from the airport to my hotel. The driver did his job, he took me where I needed to go and was friendly. Had a good conversation with him.

August 21, 2024

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