The salesperson was knowledgeable about the products and provided good insight into the products we were looking into. The delivery of the refrigerator was extremely smooth and quick. Everything was d... See more
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See what reviewers are saying
Everything, from account creation to delivery of the product that I ordered went smoothly and efficiently. I have not bought many items from this company before, but I will certainly be popping them t... See more
The trust that the company has for the client is unmatchable. online purchases has been made easy that it makes no big difference ordering online and showing up at the store. selection of payment me... See more
Company replied
Horrible service!! top level of horrible customer service on MediaMarkt Basel SBB. Spent there 30 minutes watching sales people talking to each other instead of serving customers. Then I asked for an... See more
Company replied
Company details
Contact info
Allmendstrasse 23, 8953, Dietikon, Switzerland
- 0848 544 455
- info@mediamarkt.ch
- mediamarkt.ch
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
Refunds any goods with out a problem and Great customer service
August 15, 2025
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello Miridone, thank you for your feedback! We are delighted that you are satisfied with our customer service and refund. Kind regards, Your MediaMarkt team
Reply from MediaMarkt Schweiz AG
Hello Shahzad, thank you for your review! We are delighted that you are satisfied with our friendly staff and fair prices. Kind regards, Your MediaMarkt team
No return policy for mobile phones…
No return policy for mobile phones (they consider mobile phones as "hygienic products" :)).
This is really a last century approach comparing with other retailers.
July 31, 2025
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you for your review. We are very sorry that we have disappointed you, and we would be very grateful if you could tell us more about your experience. Please send us further information about your purchase to info@mediamarkt.ch so that we can look into this. Best regards, your MediaMarkt team
Reply from MediaMarkt Schweiz AG
Hello Svein, thank you for your review! We are delighted that you found the purchasing process simple and straightforward. Kind regards, Your MediaMarkt team
Reply from MediaMarkt Schweiz AG
Hello Olafur, thank you for your feedback! We are delighted that you found our service friendly and courteous. Kind regards, Your MediaMarkt team
Korrekte Information über Windows 11…
Korrekte Information über Windows 11 Installation
July 30, 2025
Unprompted review
Reply from MediaMarkt Schweiz AG
Hallo Rolf, danke für Dein Feedback! Wir freuen uns, dass die Informationen zur Windows 11 Installation hilfreich waren. Freundliche Grüsse, Dein MediaMarkt Team
Mediamarkt Switzerland took my cash for…
Mediamarkt Switzerland took my cash for a Sony RX10iv camera advertised at a good price on their website. Did not deliver and now the camera is unavailable. Eventually refunded cash.
July 17, 2025
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello Mark, we sincerely apologize for the inconvenience caused by this issue. We understand how frustrating it must have been to experience this delay and confusion. Your feedback is very important, and we’ll make sure that our team reviews such situations more carefully in the future. Best regards, your MediaMarkt Team
From the sales assistant to delivery…
From the sales assistant to delivery the service was excellent. Very courteous and helpful.
July 11, 2025
Unprompted review
Quick and easy pick up
Quick and easy pick up. Almost no queues. Friendly staff.
July 23, 2025
Unprompted review
There's a stain on my TV.
There's a stain on my TV.
I sent an email last week with proof that
there's a stain.
But I still haven't heard anything.
July 19, 2025
Unprompted review
Good procucts and service
July 14, 2025
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you very much for your great review. We are very pleased that you like it so much with us. Kind regards, your MediaMarkt team
A very bad experience
A very bad experience. I ordered 4 ietms. 3 where delivered. The 4th not; a TV. No one seems to know where it is.
Now I got an answer from Mediamarkt Suisse. I wrote about Mediamarkt Spain. You are badly organised. Let Spain answer me directly, call me, do anything to solve this problem. Don't send me from one organisation to the other...
July 11, 2025
Unprompted review
Reply from MediaMarkt Schweiz AG
Bonjour Jean-Pierre, Merci pour votre commentaire. Malheureusement, vous vous êtes perdu en Suisse. Veuillez vous adresser au service clientèle de MediaMarkt Benelux.
Cordialement, l'équipe MediaMarkt Suisse
The attendant was very calm and…
The attendant was very calm and patiently explained the characteristics of each product to me, so I was able to safely choose the product that best met my needs.
July 10, 2025
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you very much for your great feedback. We are delighted that you are so satisfied with the advice you received. We hope to see you again soon. Best regards, your MediaMarkt team
Reply from MediaMarkt Schweiz AG
Salut, merci beaucoup pour ta super évaluation. Nous sommes très heureux que tu sois satisfait de notre service. Nous nous réjouissons déjà de ton prochain achat chez nous. Salutations amicales, ton équipe MediaMarkt
Reply from MediaMarkt Schweiz AG
Hello, thank you very much for your great review. We are very pleased that you like it so much with us. Kind regards, your MediaMarkt team
Epson printer
Bought an Epson printer, very competitive pricing, fast delivery times and free delivery service, very happy with the purchase.
June 18, 2025
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you very much for your great review. We are very pleased that you like it so much with us. Kind regards, your MediaMarkt team
Super Store
June 20, 2025
Unprompted review
Reply from MediaMarkt Schweiz AG
Hallo Kelemedi, danke für dein tolles Feedback, es freut uns sehr, dass du so zufrieden bist mit uns.
Bitte besuch uns bald wieder.
Liebe Grüsse, dein MediaMarkt Team
"easy to use web site
"easy to use web site. Good communication throughout even delivery was one day earlier than stated. "
June 8, 2025
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you very much for your review. We are very grateful for your feedback. We are very pleased that you are satisfied with your order. Best regards, your MediaMarkt team
Reply from MediaMarkt Schweiz AG
Hello, thank you for your review. We are very grateful for your feedback. We are very pleased that you are satisfied with your order. Best regards, your MediaMarkt team
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