The salesperson was knowledgeable about the products and provided good insight into the products we were looking into. The delivery of the refrigerator was extremely smooth and quick. Everything was d... See more
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See what reviewers are saying
Everything, from account creation to delivery of the product that I ordered went smoothly and efficiently. I have not bought many items from this company before, but I will certainly be popping them t... See more
The trust that the company has for the client is unmatchable. online purchases has been made easy that it makes no big difference ordering online and showing up at the store. selection of payment me... See more
Company replied
Horrible service!! top level of horrible customer service on MediaMarkt Basel SBB. Spent there 30 minutes watching sales people talking to each other instead of serving customers. Then I asked for an... See more
Company replied
Company details
Contact info
Allmendstrasse 23, 8953, Dietikon, Switzerland
- 0848 544 455
- info@mediamarkt.ch
- mediamarkt.ch
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MediaMarkt Schweiz AG
Hello, thank you very much for your great review. We are very pleased that you like it so much with us. Kind regards, your MediaMarkt team
My order went missing
My order went missing, took 3 weeks to arrive instead of 48 hours and the package was all torn and broken
January 12, 2025
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you for your review. We are very sorry that your shopping experience with us was not satisfactory and would like to apologize for any inconvenience caused. Of course, it is in our best interest to learn from our mistakes and to constantly improve. For this reason, we are very grateful for your honest feedback. Unfortunately, we were unable to locate your order based on the information available to us and would therefore ask you to provide us with more detailed information. You are welcome to send us these via the contact form or directly to info@mediamarkt.ch. We will then get back to you as soon as possible and find a satisfactory solution for you.
Best regards, your MediaMarkt team
Reply from MediaMarkt Schweiz AG
Hello, thank you for your review. We are very grateful for your feedback. We are very pleased that you are satisfied with your order. Best regards, your MediaMarkt team
Deliberately bureaucratic and difficult process
I would recommend against using Mediamarkt to my family and friends. The product arrived used and dirty with a hairline crack in the tube (it was a Dyson vacuum), and I have contacted twice with the customer service assistants who are unable to resolve or refund the item. I have been told I will be contacted by somebody, yet it has been a few days. Even if a product was cheaper from MediaMarkt I will now assume it must be broken or damaged in some way with a deliberately bureaucratic and difficult process to frustrate and discourage the customer from refunding or exchanging. I would not use it again.
January 13, 2025
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you for your review. We are very sorry that your shopping experience with us was not satisfactory and would like to apologize for the inconvenience caused. Of course, it is in our best interest to learn from our mistakes and to constantly improve. For this reason, we are very grateful for your honest feedback. Unfortunately, we were unable to locate your order based on the information available to us and would therefore ask you to provide us with more detailed information. You are welcome to send us these via the contact form or directly to info@mediamarkt.ch. We will then get back to you as soon as possible and find a satisfactory solution for you.
Best regards, your MediaMarkt team
Damaged goods and poor customer service
The frying pan that we received yesterday was damaged/bent, but we had no choice but to start using it, because the delivery took so long. Furthermore 1) We never received an order confirmation when ordering and an email to Mediamarkt received no reply. 2) Tipsa reported the package delivered on the 7th, but it didn’t arrive until the day after.
January 8, 2025
Unprompted review
Best price
best prices, good discounts, easy to give back, fast delivery
January 3, 2025
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you for your review. We are very grateful for your feedback. We are very pleased that you are satisfied with your order. Best regards, your MediaMarkt team
Deceptive Practices and Poor Customer Service
I recently purchased a "new" TV, only to discover the box had been opened and someone else's Google account was already logged in. It was clearly a returned item sold as new, without any disclosure from the store.
When I raised the issue, customer service was dismissive and unhelpful, asking redundant questions despite having all the details, including my invoice. To make matters worse, the previous owner of the TV confirmed a GDPR breach and is filing a formal complaint. I will also be taking legal action for this unacceptable and deceptive practice.
Avoid this store at all costs if you value honesty and accountability. Absolutely disgraceful experience.
January 2, 2025
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you very much for your great review! We are very pleased that you are satisfied with our service. We are already looking forward to your next purchase with us.
Kind regards, your MediaMarkt team
I bought a Samsung TV and the shipping…
I bought a Samsung TV and the shipping was so good. Pricing was also very realistic compared to other websites.
November 30, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you for your review. We are very grateful for your feedback. We are very pleased that you are satisfied with your order.
Best regards, your MediaMarkt team
I've been buying from media market for…
I've been buying from media market for quite a while and now is the first time i don't find the adequate support to cancel an order
November 27, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you for your review. We are very sorry that your experience with us was not satisfactory and would like to apologize for any inconvenience caused. Unfortunately, we were unable to locate your order based on the information available to us and would therefore ask you to provide us with more detailed information. You are welcome to send us these via the contact form or directly to info@mediamarkt.ch. We will then get back to you as soon as possible and find a satisfactory solution for you.
Best regards, your MediaMarkt team
Unreliable Delivery and Disappointing Customer Service
I ordered a dryer online from MediaMarkt and selected the Comfort delivery option (including delivery and installation), which was shown as available at the time of purchase. The delivery time was stated to be within 5 days. However, I have now been waiting for 10 days because the dryer is suddenly no longer available.
The customer service has proven to be unhelpful and unprofessional – the only response I receive is: “You have to be patient.” No one can tell me when I will finally receive my already paid order. What’s particularly frustrating is that this is not the first time I’ve had such an experience with MediaMarkt.
I am extremely disappointed by the lack of transparency and organization of this company and will think twice before shopping here again.
***********************************
Update: 09.12.2024
Since no one knows when the dryer will be delivered, I canceled the order today. Surprisingly, the amount paid was transferred back to my Twint account within 3 hours. At least the cancellation process seems to work. I updated the rating from 1 star to 2 stars.
December 5, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you for your review. We are very sorry for the long delivery time and apologize for this. We will gladly incorporate your feedback into our processes and hope that you will be able to give us a better rating for your next order.
Best regards, your MediaMarkt team
Reply from MediaMarkt Schweiz AG
Hello, thank you for your review. We are very grateful for your feedback. We are very pleased that you are satisfied with your order. Best regards, your MediaMarkt team
Very good price in a Samsung 65 inch…
Very good price in a Samsung 65 inch qled TV. Dislocated within a few days with phone calls updating me on the delivery progress.
November 27, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you for your review. We are very grateful for your feedback. We are very pleased that you are satisfied with your order. Best regards, your MediaMarkt team
Reply from MediaMarkt Schweiz AG
Hello, thank you very much for your great review! We are very pleased that you are satisfied with our service. We are already looking forward to your next purchase with us. Kind regards, your MediaMarkt team
Remeth the LEGEND
"Main reason is the exceptional service by Remeth (Reme). He is simply the best and nicest sales person i have ever met in Switzerland. Your company has a real gem in him. I thought he was the BOSS of the place, he was that good.. probably better and should be the BOSS."
November 22, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you very much for your kind feedback on our employee. I'm sure he'll be delighted with this feedback and it's certainly an incentive for him to continue to do his best. We definitely look forward to your next visit. Best regards, your MediaMarkt team
Friendly, well-informed MediaMarkt colleagues.
All employees are well-informed and most helpful.
November 18, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you very much for your great feedback. We are delighted that you are so satisfied with the advice you received. We hope to see you again soon. Best regards, your MediaMarkt team
So much time wasted.
Improve everything in the physical store. Website said you have these products in store, in Girona. Well... after waiting 1.5 hours for a person to help me out at the Apple section (Which was selling a 760 euro ASUS laptop at the Windows department) I was only able to leave with the MacBook Air. No Apple display or Wacom tablet in that store, so I had to order it online, although your website said it was. All this time wasted. Wanted to spend 4800 euros and this guy - again, WORKING AT THE APPLE SECTION! - spend 1.5 hours selling an ASUS laptop of 760 euro to somebody else. It's only because the display was not available on Amazon that I ordered with your store. Can't recommend MediaMarket anymore.
@Mediamarket, as I cannot reply on your answer, I'll do it here. I clicked on the link to give a review that I got from the Mediamarket Spain, so I suggest you contact them to figure out what goes wrong there.
November 15, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello Anoniem, thank you for your feedback. Please send your feedback to the right country. We are MediaMarkt Switzerland.
Thank you & kindly regards.
Can recommend Mediamarkt online ordering
Ordering on line was simple procedure, web site easy to follow and delivery was well packaged and delivered promptly.
November 19, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you for your review. We are very grateful for your feedback. We are very pleased that you are satisfied with your order. Best regards, your MediaMarkt team
Reply from MediaMarkt Schweiz AG
Hello, thank you very much for your great review! We are very pleased that you are satisfied with our service. We are already looking forward to your next purchase with us. Kind regards, your MediaMarkt team
So Mediamarkt sends buyers emails to…
So Mediamarkt sends buyers emails to request reviews/feedback and then they tell you that "leider" your review cannot be published, for reasons which their own rules do not justify. I bought an expensive vaccum cleaner only for MM to write me 2 weeks after almost (!) that product is not in stock and still no idea when it will be in stock. In other words, MM took my money but no idea still when they will deliver. And I cannot even leave my comment with my experience on their page. Shame on you MM for the excellent experience and infuriating social media strategy.
October 22, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you for your review. We are very sorry that your shopping experience with us was not satisfactory and would like to apologize for the inconvenience caused. Of course, it is first and foremost in our interest to learn from our mistakes and to continuously develop ourselves. For this reason, we are very grateful for your honest feedback. Unfortunately, we were unable to locate your order based on the information available to us and therefore ask you to provide us with more detailed information. You are welcome to send them to us via contact form or directly to info@mediamarkt.ch. We will get back to you as soon as possible and find a satisfactory solution for you. We are already looking forward to a personal conversation and wish you continued good health.
Best regards, your MediaMarkt Switzerland team
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