MediaMarkt Schweiz AG Reviews 

The employees are kind and ready to solve customers problem. The holistic setting of the store makes it easy for easy navigation.

MediaMarkt Scheiz AG is doing well

Good service and long worenty for proudcts that you buying
If you face issues, they will help to fix it.

worst mediamarkt in the whole of Switzerland ! I wanted to buy a game for the switch and a Samsung galaxy s24 which according to the internet (green dot - available in this store) should actually be available ... But the game was not available. When I asked whether the game might still be available in the magazine, I was told that only what I could see was available.
The employee I spoke to was visibly annoyed and was obviously not motivated to help me in any way. Ok - So I tried to speak to another "salesperson". No chance -
Exactly the same answer ... "We only have what you see here"
But we can check our system to see if the item is still available ... Unfortunately, I'm going on break now, please look for another employee.
well - about 20 employees who had nothing to do and were standing together in groups. Only one person was at the computer - when I asked him to check if the game was still available ... "I'm busy with other things" .........
Unbelievable - at this point I no longer wanted to buy the S24 in this mediamarkt!
I don't think you should reward such poor customer service with the purchase of a smartphone for around Chf 900.-
Anyway - I found the S24 and also the game in another store and will definitely not be doing my Christmas shopping at the mediamarkt in grancia !

Salvatore and Danijel were so helpful and professional. I would like to thank them. They made my experience very positive and that is why I will definitely recommend Media Market.

Friendly, helpful staff who professionally and quickly fixed my phone.

large selection, adequate prices, punctual delivery at a known time.

Incompetent courier company and also the customer service team. I ordered a washing machine with a fixed delivery date. I live on the campo but as I have a business I am on google map and very easily located. This company (GOI) didn't bother to call me on the day of delivery to ask for my location simply decided that they won't even bother to deliver but sending me a message instead that my address is invalid and contact Media Markt to resolve this issue. I immediately called the customer service team and sent them my location pin and confirmed that my details were indeed correct and anticipated a delivery of my washing machine the next day. Unfortunately that didn't happen even though I called Media Markt two more times the following week begging the agents just to call their courier company and pass my location on. BTW I was desperate to get this machine because of my rental business and my need to wash. It took Media Markt 8 days to send me a generic message to request my address and phone number again so they could pass this on to their courier company to get my order finally delivered. Please note that clearly no action had taken place by their system from any of my phone calls to their customer service team, even though I had an incident number issued and guaranteed response of 24 hours... So after 8 days of delay I again resent my address, phone number (exactly the one they had from the start on my order) and my location pin alongside with a long email of my dissatisfaction and request to talk to a manager (which of course I am still waiting on) they managed to deliver my order 12 days after my originally scheduled guaranteed delivery date. This time interestingly the courier company did manage to call me and ask for my location which they should have had anyway already. So overall I am extremely disappointed with Media Markt especially that we have ordered from them before numerous times without any issue. This experience unfortunately put me off for ever using them again....

Had a great experience in Media Markt Basel, We were served by the manager in the phone section, I believe his surname was Wobler. He was knowledgeable, professional and very helpful.

EFFICIENCY BOTH AT THE TIME OF PURCHASE AND IN SHIPPING OF THE PURCHASED MATERIAL
SPEED OF SHIPPING
EQUIPMENT EXACTLY AS ADVERTISED
CONFIDENCE
HONESTY
PROFESSIONALISM

Very friendly and very good knowledge with their products

Very disappointed. We ordered a phone which never arrived, but on the website it was indicated that it will be delivered in 2 days. After 2 weeks of waiting, the MediaMarkt representatives didn't take the responsibility and blamed the supplier. After we requested to change it with another phone, it was delivered very late.
UPDATE: The phone wasn't delivered and, again, the shop cannot take the responsibility and blames the delivery company. Full disappointment.

We bought a new 48”TV (1859.-) which arrived with a defective screen. We contacted customer care which said we had to bring the TV to a MediaMarkt shop, which we did. When we arrived there the team told us this was the wrong procedure and that we had to contact a 3rd party insurance company as we had taken our transportation insurance. Despite initial issues we managed to finally get in touch with the insurance company which told us to send the TV for repair which we would have to pay for and then get reimbursed. As the shop team had told us a repair would not be in question due to the high cost associated we had left the TV with the shop we had brought it to. Upon contacting them again it was very difficult to get through. When a defective TV is delivered one would think the seller would take it back and send a new one, minimising the pain of the customer. Instead, all the hassle has been put on the customer, all extra expenses been put on the customer and there is no easy way of getting help and assistance. Highly disappointing

Excellent online service and delivery

Great experience very friendly staff, good value.

Mediamarkt kriens is the best place to buy all kind of electronics stuff.
I strongly recommend it to everyone.

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Very very bad delivery with PAAZ. Delivering in a timeline between 9:00 and 22:00 .??? I was waiting this hole day and they didn’t. New delivery time was :
Next day between 9:00 and 22:00 ?? Waiting again a hole day till 16:45.