The salesperson was knowledgeable about the products and provided good insight into the products we were looking into. The delivery of the refrigerator was extremely smooth and quick. Everything was d... See more
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See what reviewers are saying
Everything, from account creation to delivery of the product that I ordered went smoothly and efficiently. I have not bought many items from this company before, but I will certainly be popping them t... See more
The trust that the company has for the client is unmatchable. online purchases has been made easy that it makes no big difference ordering online and showing up at the store. selection of payment me... See more
Company replied
Horrible service!! top level of horrible customer service on MediaMarkt Basel SBB. Spent there 30 minutes watching sales people talking to each other instead of serving customers. Then I asked for an... See more
Company replied
Company details
Contact info
Allmendstrasse 23, 8953, Dietikon, Switzerland
- 0848 544 455
- info@mediamarkt.ch
- mediamarkt.ch
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Très bon support du personnel de vente…
Très bon support du personnel de vente ainsi que du personnel technique
March 21, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Bonjour Francoise, merci beaucoup pour ton super feedback. Nous sommes très heureux que tu sois si satisfait de nos conseils. Nous espérons avoir le plaisir de t'accueillir à nouveau prochainement.
Cordialement, ton équipe MediaMarkt
Just love it
February 9, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello Sumaiya, thank you very much for your great review. We are very pleased that you like it so much with us.
Kind regards, your MediaMarkt team
I order a subwoofer in Switzerland and…
I order a subwoofer in Switzerland and the item came with German electric pocket cables instead
March 3, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello Alejandro, thank you for your review. We are very sorry that we have disappointed you and we would be very happy if you could send us more information about your order. Please write to us at info@mediamarkt.ch so that we have the chance to improve and find a satisfactory solution for you.
Best regards, your MediaMarkt team
Helpful staff who understood my issue…
Helpful staff who understood my issue and solved it
February 22, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello Bryan, thank you very much for your great feedback! We're delighted that we were able to resolve your issue to your complete satisfaction.
Best regards, your MediaMarkt team
Thank you for very good service.
Thank you for very good service.
I bought dishwasher from Norway. I dont speak Spanish.
February 21, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello Jolita, thank you very much for your great review. We are very pleased that you like it so much with us.
Kind regards, your MediaMarkt team
Fast and efficient service
February 20, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello Robert, thank you very much for your great review! We are very pleased that you are satisfied with our service. We are already looking forward to your next purchase with us.
Kind regards, your MediaMarkt team
🌟⭐🌟⭐🌟 5 Stars
🌟⭐🌟⭐🌟 5 Stars! Exceptional Experience! 🌟⭐🌟⭐🌟
The customer service was outstanding, they've won me over as a loyal customer, and I can't wait to share my positive experience with others!
Thank you for making my day brighter! Keep up the fantastic work! 🌟🎁🌟
February 12, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello Nico, thank you very much for your great feedback! We are delighted that we were able to resolve your request to your complete satisfaction. Thank you for your loyalty.
Best regards, your MediaMarkt team
Items very badly packaged
Edit 12.02.24:
Media Markt contacted me following my complaint. They wanted me to return both items to the nearest store (50 minute drive each way for me, hence online order). They said they could not just send me a screen protector by post for my smartwatch as it needed 'special glue'. Eventually they agreed to refund me for the smartwatch screen protector. I have since bought a pack of 4 from Amazon for less than the cost of the 'professionally fitted' one from Media Markt. I have had to remove the protector that they erroneously fitted to my phone (with a big bubble) and fitted my own.
Despite their attention, I still think that the packaging of a high value item was incredibly poor and I am amazed that both items were still in the huge, badly taped box.....
Items very badly packaged. Packing tape did not seal box and either item could have fallen out of the box. I paid for professional installation of a screen protector on a smart watch. Instead they installed a screen protector on the phone, very badly. Regardless of the fact that it was wrong, there is a huge bubble underneath the screen protector making it unusable. Customer Services have been contacted but so far, no solution. Very unimpressed.
February 6, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you for your review. We are very sorry that your shopping experience with us was not satisfactory and would like to apologize for any inconvenience caused. Of course, it is in our interest to learn from our mistakes and to constantly improve. For this reason, we are very grateful for your honest feedback. Unfortunately, we were unable to locate your order based on the information available to us and would therefore ask you to provide us with more detailed information. You are welcome to send us these via the contact form or directly to info@mediamarkt.ch. We will then get back to you as soon as possible and find a satisfactory solution for you.
Best regards, your MediaMarkt team
Repair cost - desinformation
No information about the cost when you bring in a mobile phone for repair under warranty. Mediamarkt should inform verbally to the customer that a cost of 75€ will be charged when the damage is not under warranty and you want your mobile back without repair.
January 23, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hi Mike, thank you for your feedback. We are sorry that you are upset. Please note that you have rated MediaMarkt Switzerland, but we assume that you mean MediaMarkt Belgium. Please contact the responsible service in your store directly.
Best regards, your MediaMarkt Team
I was just scammed
I was just scammed. Someone used my card to buy from your store. Big amount of money. And I am trying to contact the company to cancel it. But they don't have immediate customer service support.
Email takes 3 days to respond. Facebook and Instagram chat, they don't respond quickly,
Looking for telephone number over the internet. And none is working. CONTACT ME IMMEDIATELY PLEASE.
January 30, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hi Marios, unfortunately, this information is not correct. We replied to you immediately and told you that it was already too late because the order had already been dispatched the day before. We also explained to you how to proceed. There is really nothing we can do, in this case the credit card company is responsible. We regret that we can no longer help.
Kindly, your MediaMarkt team
Excellent service all delivered as promised
The websiste was easy to navigate and find the product I was looking for. It was simple to order and pay. I received updates on the progress of my order and it was delivered by friendly and professional people on the date and within the time specified.
January 12, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello Annette, thank you very much for your great review! We are very pleased that you are satisfied with our service. We are already looking forward to your next purchase with us.
Kind regards, your MediaMarkt team
Reply from MediaMarkt Schweiz AG
Hello Alain, thank you for your positive review. We are very pleased that you are satisfied with our advice and your purchase from us.
Kind regards, your MediaMarkt team
Excellent service
Excellent service - come here for many things and good service always
January 13, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you very much for your great feedback! We are delighted that we were able to resolve your request to your complete satisfaction. Thank you for your loyalty.
3 weeks shipping time. Worst customer service in Switzerland
I bought a DeLonghi coffee machine on the 6th January 2024. It's the 24th January today and they haven't shipped it yet. On their online shop the delivery time is 1-4 days...
Every time you call the customer service they charge you the call and they can NEVER do anything, it's a waste of time. To every question they always answer that they don't know. Mediamarkt it's definitely one of the worst shopping website in Switzerland.
January 6, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello Davide, thank you for your review. We are very sorry that your shopping experience with us was not satisfactory and would like to apologize for the inconvenience caused. Of course, it is in our interest to learn from our mistakes and to continue to develop. For this reason, we are very grateful for your honest feedback. Unfortunately, we were unable to locate your order based on the information available to us and would therefore ask you to provide us with more detailed information. You are welcome to send us these via the contact form or directly to info@mediamarkt.ch. We will then get back to you as soon as possible and find a satisfactory solution for you.
Best regards, your MediaMarkt team
Invalid game product code
Just bought a FIFA product code and I could not redeem the game. I've already talked with the EA Games support and they confirmed that is not a valid product code.
January 23, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello Edoardo, thank you for your review. We are very sorry that your shopping experience with us was not satisfactory and would like to apologize for the inconvenience caused. Of course, it is in our interest to learn from our mistakes and to continue to develop. For this reason, we are very grateful for your honest feedback. Unfortunately, we were unable to locate your order based on the information available to us and would therefore ask you to provide us with more detailed information. You are welcome to send us these via the contact form or directly to info@mediamarkt.ch. We will then get back to you as soon as possible and find a satisfactory solution for you.
Best regards, your MediaMarkt team
100 times better than Amazon
100 times better than Amazon in customer service and product delivery! I can trust MediaMarkt
January 11, 2024
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello Kurt, thank you very much for your great review! We are very pleased that you are satisfied with our service. We are already looking forward to your next purchase with us.
Kind regards, your MediaMarkt team
Really worth using MediaMarkt
From finding the product on your website to the delivery was excellent, Thank you.
December 27, 2023
Unprompted review
Reply from MediaMarkt Schweiz AG
Hi Chris, thank you for your review. We are pleased to hear that everything went well with your order and that you are happy with it.
Kindly, your MediaMarkt Team
After 3 weeks I have not received my…
After 3 weeks I have not received my refund yet (649chf). I wrote 4 emails and call them a lot of times. They charge you for every call. They told me that it's all ok and I have just to wait, but they didn't release my money yet. Stay away.
edited: after ca. one month, a lot of calls and some very aggressive e-mail I received my refund.
December 25, 2023
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello Lorenzo, we are very sorry to hear that you have had this experience and we apologize for any inconvenience caused. Please send us more information about your order to info@mediamarkt.ch so that we can check the problem.
Best regards, your MediaMarkt team
my recent order was a wrong address and…
my recent order was a wrong address and i just realised it after they send me message that it’s on the way to delivery..i call right away to the customer service and the items still deliver on the same day..i am very happy and satisfied for that..thank you very much
December 11, 2023
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you very much for your great review! We are very pleased that you are satisfied with our service. We are already looking forward to your next purchase with us.
Kind regards, your MediaMarkt team
Staff at store and delivery uperson was…
Staff at store and delivery person was super friendly and professional
December 1, 2023
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello Thais, thank you for your kind review. We are very pleased that our staff left you with a nice and professional impression. Please visit us again soon.
Best regards, your MediaMarkt team
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