Many thanks to the Medical-Supermarket Sales/Finance/Admin teams, and in particular to Seb Z., Amanda F., Faisal K., just to name a few of the staff that have tremendously helped us with their su... See more
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See what reviewers are saying
The team are excellent, nothing is too much trouble. If you cannot find something on their website they will always look to source it for you. Great range of quality products. The customer care is... See more
Company replied
We had a meeting with Seb on Thursday who explained everything to us in detail. We then put an order in on the same day which arrived on the Friday......WOW never had a service like it!! Keep up the g... See more
Company replied
Our health centre has been with Medical Supermarket for 8 years and to this day the service and quality of goods has been excellent. We have bought a plethora of goods from exam couches, fridges, to e... See more
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Company details
- Medical Equipment Supplier
- Hospital Equipment and Supplies Store
- Medical Supply Store
- Mobility Equipment Supplier
- Pharmaceutical Products Wholesaler
Written by the company
Launched in 2011, Medical Supermarket has quickly become an established online healthcare supplier specialising in GP Surgery and Care Home supplies. We believe that delivering quality products, services and solutions to our healthcare customers is an essential building block that will support our national health service and social care to continuously develop. Providing a tailored online account setup enables us to deliver an easy and reliable purchasing process that is centred around our customers and supported by our outstanding level of service and expert knowledge. Furthermore, as a trusted supplier we only partner with market leading medical manufacturers with a reputation that your patients, residents, nurses, carers and doctors can depend on. By visiting www.medical-supermarket.com, you can register for a free account giving you access to our entire range of healthcare supplies, services and discounts on medical supplies, furniture, equipment, cross infection control, PPE, stationery and pharmaceuticals.
Contact info
Unit 5 Farmborough Close, HP20 1DQ, Aylesbury, United Kingdom
- 02033016500
- help@medical-supermarket.com
- medical-supermarket.com
4.8
Excellent
303 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent customer service .
Excellent customer service .
Kept informed and competitive prices
September 17, 2024
Unprompted review
Reply from Medical Supermarket
Thank you for your high praise Josephine!
Exceptional customer service
Although the product sent was not as listed, this was made up for by exceptional customer service when I raised a query. As a result I will definitely consider using Medical Supermarket again in the future.
August 28, 2024
Reply from Medical Supermarket
Thank you so much for your review Anthony, apologies that there was an initial issue, and thank you for your understanding.
I am really happy that we were able to offer an outcome that you were happy with and that you have been impressed by our service! Do let us know if you need anything in the future.
Always helpful and up dates on any outstanding issues
Always helpful and up dates on any stock issues friendly
July 29, 2024
Reply from Medical Supermarket
Thanks for your review Joanne! Pleased that our back order updates are useful for you :)
I have used medical supermarket for…several years
I have used medical supermarket for quite a few years, now. I have never had a cause to complain. The staff on the phone is so helpful when ordering items form you. It is also very nice to be able to get through on the phone and have a human being answer your call.
July 30, 2024
Reply from Medical Supermarket
Thank you so much for your review Una, we are really proud of the service that our team deliver so really pleased to hear how helpful they are! 😁
Always a good quick delivery service…
Always a good quick delivery service and good quality supplies
July 29, 2024
Reply from Medical Supermarket
Thank you for your kind words, Deborah! We're thrilled to hear that you’re pleased with our quick delivery and the quality of our supplies 🤩
Reply from Medical Supermarket
Thank you for your review John, great to hear that you are happy with the product supplied and the time frame!
Reply from Medical Supermarket
Thank you for your 5* review Leon!
We had a meeting with Seb on Thursday…
We had a meeting with Seb on Thursday who explained everything to us in detail. We then put an order in on the same day which arrived on the Friday......WOW never had a service like it!! Keep up the good work guys! We used to use several different suppliers (with higher prices) but now we will use Medical Supermarket for all our needs now. Very impressed.
June 27, 2024
Unprompted review
Reply from Medical Supermarket
Thank you so much for your lovely review Dawn. So pleased to hear that the delivery service was speedy and that Seb has helped get you on board with us! Looking forward to working with you more!
Service outstanding
I have found that when I contact Medical Supermarket the staff are always ready to listen and extremely helpful and solve my problem quickly. Very friendly on the phone quick to act and respond promptly.
Keep you up to date by email.
I wish other companies would work the same way.
Thank you
June 13, 2024
Unprompted review
Reply from Medical Supermarket
Thank you so much for your wonderful review and such high praise of the team and business, it really does mean a lot to us to be able to help customers like yourself quickly and keep you up to date.
We understand the importance of the work that you do and want to make your lives easier! Thank you again for taking the time to feedback and review us 🥰
Reply from Medical Supermarket
Thank you so much for your review Karla! Glad to know we tick so many boxes with our service!
Great Company
Seb, Paige and Amanda are always so helpful ,patient and accommodating.
I always know that I will receive the BEST service
They are a great team :-]
Thank you so very much
Koula
March 25, 2024
Reply from Medical Supermarket
Thank you so much for your lovely review Koula, appreciate you highlighting some of the members of the team you deal with and the service they provide!
Quick and helpful service
February 28, 2024
Reply from Medical Supermarket
Hi Jass, Thank you for your review following your order placed over the phone with our Customer Loyalty Team, which was delivered the next day for you.
Reply from Medical Supermarket
Thank you so much for your 5*review Mr Bala!
Fantastic Customer Serice
A wonderful company, whose sales team go above and beyond with customer service, always trying their very best!
Many thanks for all your help Becka!
March 5, 2024
Unprompted review
Reply from Medical Supermarket
Thank you for your feedback Tony. Glad Becca has been able to work her magic and help you out with some urgent bed requirements recently, we understand how important these are!
The best medical supplier we use.
We've been using Medical Supermarket as our main supplier of medical supplies for a number of years now and are extremely satisfied with the service. More often than not they are cheaper than other suppliers, delivery times are fast and whenever we need a specific item that may not be in stock, they go out of their way to give us an ETA and get items out to us as a priority. All the staff are helpful and attentive. Would recommend to anyone looking for a place to get their medical supplies.
Matt
Principal Medical Ltd
March 6, 2024
Unprompted review
Reply from Medical Supermarket
Thank you for your fab review Matt, your loyalty over the years means a lot to us and it is amazing to know that you are still happy with our prices, updates and team! 😁
Great team
The team at medical supermarket are great and very easy to communicate with. They always try their best to help and source the items for our surgery. Fast delivery and always let you know if there is delays.
March 4, 2024
Unprompted review
Reply from Medical Supermarket
Thank you for your review Natasha and highlighting our team and communication with your orders!
Easy to order on line & quick delivery…
Easy to order on line & quick delivery however if you cannot find something the staff are extremely helpful and will go out of their way to source for you
March 4, 2024
Unprompted review
Reply from Medical Supermarket
Thank you so much for your lovely review, We are very proud to offer a first class service and we are extremely pleased to provide you with great experiences when shopping with us! 🤩
Very friendly and professional staff.
Very friendly and professional staff.
Quick service.
February 26, 2024
Unprompted review
Reply from Medical Supermarket
Thank you for your review on your interactions with our Customer Loyalty Team Dorota!
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