Many thanks to the Medical-Supermarket Sales/Finance/Admin teams, and in particular to Seb Z., Amanda F., Faisal K., just to name a few of the staff that have tremendously helped us with their su... See more
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See what reviewers are saying
The team are excellent, nothing is too much trouble. If you cannot find something on their website they will always look to source it for you. Great range of quality products. The customer care is... See more
Company replied
We had a meeting with Seb on Thursday who explained everything to us in detail. We then put an order in on the same day which arrived on the Friday......WOW never had a service like it!! Keep up the g... See more
Company replied
Our health centre has been with Medical Supermarket for 8 years and to this day the service and quality of goods has been excellent. We have bought a plethora of goods from exam couches, fridges, to e... See more
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Company details
- Medical Equipment Supplier
- Hospital Equipment and Supplies Store
- Medical Supply Store
- Mobility Equipment Supplier
- Pharmaceutical Products Wholesaler
Written by the company
Launched in 2011, Medical Supermarket has quickly become an established online healthcare supplier specialising in GP Surgery and Care Home supplies. We believe that delivering quality products, services and solutions to our healthcare customers is an essential building block that will support our national health service and social care to continuously develop. Providing a tailored online account setup enables us to deliver an easy and reliable purchasing process that is centred around our customers and supported by our outstanding level of service and expert knowledge. Furthermore, as a trusted supplier we only partner with market leading medical manufacturers with a reputation that your patients, residents, nurses, carers and doctors can depend on. By visiting www.medical-supermarket.com, you can register for a free account giving you access to our entire range of healthcare supplies, services and discounts on medical supplies, furniture, equipment, cross infection control, PPE, stationery and pharmaceuticals.
Contact info
Unit 5 Farmborough Close, HP20 1DQ, Aylesbury, United Kingdom
- 02033016500
- help@medical-supermarket.com
- medical-supermarket.com
4.8
Excellent
303 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Happy customer!
Great company, quick delivery and very friendly customer service who are always helpful.
February 28, 2024
Unprompted review
Reply from Medical Supermarket
Glad to hear you are a happy customer Jayne, thank you for your feedback on our delivery and team!
Product I needed was in stock and…
Product I needed was in stock and delivered quickly
February 5, 2024
Unprompted review
Reply from Medical Supermarket
Thank you for your review, glad that the service was speedy for you!
Excellent customer service
Excellent customer service, Paige is always helpful and nothing is ever a problem for her.
March 1, 2024
Unprompted review
Reply from Medical Supermarket
Thank you so much for your review Samantha, Paige is a valuable member of our team, pleased to know she is doing such a good job!
Great service
I purchase regularly from this company and the customer services couldn't be more helpful. Literally service with a smile.
February 26, 2024
Unprompted review
Reply from Medical Supermarket
Thank you so much for your lovely review, glad that our smiley faces come through with the service that you have received!
Awful communication
Awful communication. Had to get in touch with them twice for updates to then be told that the item was being returned to them even after chasing them up about delivery.
Honestly didn’t even see a point in re ordering as it’s just problems after problems. I’ll order elsewhere.
Honestly don’t even waste your time ordering anything, you’ll be waiting for ages and probably have to chase them for updates and you’ll be lucky if your item actually gets delivered!
January 30, 2024
Reply from Medical Supermarket
Sorry to read of your experience with us Georgia. Your order was placed on 30.01.2024, the item is listed with a 1 week lead time. Upon you contacting us we confirmed that this was out for delivery on that day, 06.02.2024.
We were unfortunately not aware that the delivery did not make it to you until we heard from you again on 12.02.2024. At this stage after investigation with our courier it had transpired that the delivery had been unsuccessful and as such returned to ourselves, at this stage we then confirmed that due to this we had issued a refund for this item.
We take on board your comments regarding communication as this is something we pride ourselves on. As well as this we will review the process of notification with our courier.
Response to Delayed Delivery
On 10 January I contacted their Swiss office (Swiss Point of Care) who advised that I could purchase a Cholesterol testing machine from their UK office. The listing made it clear that the order would not be available for 2 weeks, which was acceptable and I placed an order the same day. Now just after 2 weeks I am being told that it is delayed and will be a further 2 weeks.
On the positive side the staff are always very helpful.
I will update this review with details of what transpires.
26/01/2024 Update. Thank you for your reply. A pertinent question would be Why am I in a rush for this machine? A year after my heart attack I found out that having a very low Cholesterol is dangerous and mine was very low. I halved my statin dose and want to find out where my cholesterol levels are now. I will be going on holiday shortly and wish to know where I stand before I go.
15/02/2024 Update. Despite my ramblings above (edited) Medical Supermarket (MS) remained completely calm and professional in their responses. Amanda assured me that she would keep track of my order and update me of progress, which she did to the letter. The machine was received by MS on the revised date and sent on to me to arrive when I returned from my holidays. Although I was unable to achieve all of my goals I should consider my own (over) reaction to an unfortunate delay. As such I have revised my rating to reflect the real performance of Medical Supermarket. A company can show their real metal when things don't go quite to plan and in that regard MS have come out on top. I would be pleased to order from MS again, whether they would want me as a customer is another question. Furthermore, MS did not ask me to amend this review.
January 25, 2024
Unprompted review
Reply from Medical Supermarket
26.01.2024 - Hi Tony, thank you for your review and we understand your concerns and apologise for the delay in this order. We are doing everything we can to expedite your order and will update you with any progress. We value our communication and will try to help as much as possible. Thank you for your patience
15.02.2024 - Hi Tony, Just to follow up I am pleased to know that after your return from your holiday that the order has been safely received and you are happy with the updates and product as arrived. Apologies again for the delay and inconvenience this has caused, glad that this has now been resolved for you.
16.02.2024 - Thank you so much for updated review Tony, it is appreciated that you have highlighted the service that we offer, glad we have managed to provide a positive out come for you. Happy to assist with any future requirements!
They came to my rescue.
They got me my nasal cannula fast as air liquid was letting me down all the time so I tried this company and order a box of 50 cannulas. Delivery was a bit slow but I got what I needed and I'm happy with my order.
January 5, 2024
Reply from Medical Supermarket
Hi Suzzanna, thank you so much for your review. We value our customer relationships in order so ensure you can rely on us to get your order as soon as possible. Apologies for the slight delay in delivery, some items, such as this cannula, we order in from our suppliers so we have to wait on these to arrive with us. We will always escalate and chase these orders for you and provide updates weekly if needed. Thank you again for your kind words
Easy ordering and fast delivery
Easy ordering and fast delivery - what more could we ask for.
Thank you
November 24, 2023
Reply from Medical Supermarket
Thanks for your review Sharon really pleased to have you and the rest of the group on board, so glad you are enjoying the process of ordering your supplies with us! If you ever need a hand with anything please let us know :)
first time using this service ..wow…
first time using this service ..wow great ordering procedure and fast delivery
November 29, 2023
Unprompted review
Reply from Medical Supermarket
Thank you so much for your 5* review Carole, really pleased that you are so happy with the service, let us know if you have any queries!
Very efficient!
November 1, 2023
Reply from Medical Supermarket
Yulia, thank you for your review. We are pleased to know that our services are always efficient. Efficiency is something we value, as we understand the importance of our customers and our customers orders.
All good v good
Very well packaged, very quickly dispatched, immediate free delivery to the door and best price too!
November 10, 2023
Reply from Medical Supermarket
Thanks for your review Darryl, we are extremely pleased to know that our orders are packed well and our service is quick. We always aim for the service we provide to be the best it can be for our customers 😊
Great Customer service and good prices.
August 30, 2023
Reply from Medical Supermarket
Hi Shahid, Thank you for kind words, we value our customer service as we know this can make all the difference. We always look to price match and beat prices where we can!
Fantastic service
Fantastic service, very helpful over the phone re ordering etc. Pleasant -
September 6, 2023
Reply from Medical Supermarket
Hi Einir, Thank you for placing your first order with Medical Supermarket and for highlighting the quality of our service delivered by our Customer Loyalty Team! Look forward to working with you more!
Reply from Medical Supermarket
Thank you for your review Karen! Fab news that your order arrived quickly and that you found our new website easy to use! 👍
Great Customer Service
August 29, 2023
Reply from Medical Supermarket
Thank you for your 5* review and feedback Simone! 👍
Reply from Medical Supermarket
Thank you for the kind review, we value our fast delivery on our stocked items because we know how important it is that items are delivered quickly.
Website very easy to navigate
Website very easy to navigate. prices and delivery very competitive. would recommend
August 8, 2023
Reply from Medical Supermarket
Thank you very much for your review and recommendation, great to hear that we are competitive and you found our website easy to use, if you need any assistance with any queries in the future please let us know!
This is only our first order and…
This is only our first order and everything went well as expected
August 7, 2023
Reply from Medical Supermarket
Thank you for your review Vijaya, we are really pleased that you are pleased with your experience when ordering from us so far!
Good communication and fast efficient…
Good communication and fast efficient delivery
Competitive pricing
July 3, 2023
Reply from Medical Supermarket
Gillian, Thank you for your 5* Review, we are pleased to know that our communication is satisfactory. Thank you for highlighting our delivery service and competitive pricing.
Products arrived on date stated.
Products arrived on date stated.
It was a small order and greatly appreciated.
July 6, 2023
Reply from Medical Supermarket
Thanks for your review Tracey, glad the items arrive in time for when they were needed!
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