Many thanks to the Medical-Supermarket Sales/Finance/Admin teams, and in particular to Seb Z., Amanda F., Faisal K., just to name a few of the staff that have tremendously helped us with their su... See more
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See what reviewers are saying
The team are excellent, nothing is too much trouble. If you cannot find something on their website they will always look to source it for you. Great range of quality products. The customer care is... See more
Company replied
We had a meeting with Seb on Thursday who explained everything to us in detail. We then put an order in on the same day which arrived on the Friday......WOW never had a service like it!! Keep up the g... See more
Company replied
Our health centre has been with Medical Supermarket for 8 years and to this day the service and quality of goods has been excellent. We have bought a plethora of goods from exam couches, fridges, to e... See more
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Company details
- Medical Equipment Supplier
- Hospital Equipment and Supplies Store
- Medical Supply Store
- Mobility Equipment Supplier
- Pharmaceutical Products Wholesaler
Written by the company
Launched in 2011, Medical Supermarket has quickly become an established online healthcare supplier specialising in GP Surgery and Care Home supplies. We believe that delivering quality products, services and solutions to our healthcare customers is an essential building block that will support our national health service and social care to continuously develop. Providing a tailored online account setup enables us to deliver an easy and reliable purchasing process that is centred around our customers and supported by our outstanding level of service and expert knowledge. Furthermore, as a trusted supplier we only partner with market leading medical manufacturers with a reputation that your patients, residents, nurses, carers and doctors can depend on. By visiting www.medical-supermarket.com, you can register for a free account giving you access to our entire range of healthcare supplies, services and discounts on medical supplies, furniture, equipment, cross infection control, PPE, stationery and pharmaceuticals.
Contact info
Unit 5 Farmborough Close, HP20 1DQ, Aylesbury, United Kingdom
- 02033016500
- help@medical-supermarket.com
- medical-supermarket.com
4.8
Excellent
303 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Consistently good service
Consistently good service. Ordering staff happy. Prompt billing (could probably drop to maybe fortnightly statements rather than weekly).
December 6, 2022
Reply from Medical Supermarket
Thanks for your fab review Mandy! I will pop you over an email about amending your statement frequency 😊
Phone call with customer services
Customer services was very obliging and sourced product for us they did not stock. Very pleased with result.
November 29, 2022
Reply from Medical Supermarket
Thanks for your review Jane, glad that we were able to source the right product for your dispenser! Always a pleasure!
Great service
Great service, fast and reliable. Would 100% recommend medical supermarket.
November 25, 2022
Unprompted review
Reply from Medical Supermarket
Thank you so much for your review, fab to know you are happy to recommend us and are happy with the service we have provided for you 😊
Poor, Really Poor.
Poor, Very Poor,
order placed 5 weeks ago for an item that the website advised 4 weeks, today i was asked what colour although I answered that question 5 weeks ago. Medical Supermarket tried to pass the error on to the manufacturer which was a lie as this was an error made by them, now being advised the 4week item that is late already will be another 5 plus weeks.
November 21, 2022
Unprompted review
Reply from Medical Supermarket
Hi Geoff, thank you for your review. I am sorry about the issues you have experienced with this order.
When it was first reviewed it appeared that there was an error at point of manufacture. However in our later communication I did confirm that there was an error processing the order.
The order has now been processed, but unfortunately these are made to order which is now causing a further delay. We are trying to get this expedited for you, however if the wait from here is too long we understand if this needs to be cancelled so please do let us know.
Once again I am very sorry that this has happened and impacted your order, it was simply a human error made on our part.
Having used Medical Supermarket as our…
Having used Medical Supermarket as our main supplier over the last two years I have no complaints
If there is an issue it is resolved quickly
Would recommend
November 17, 2022
Unprompted review
Reply from Medical Supermarket
Thank you for your review Adrian, it is a pleasure to work with you and the team, we are delighted to have built on our relationship for the last 2 years and long may it continue :)
Great
I work with Medical supermarket on a regular basis and find their service to be excellent. Their website is easy to use and offers fair pricing on a wide range of products. Staff are friendly and always happy to help with enquires of all sizes and complexities!
Would definitely recommend.
November 14, 2022
Unprompted review
Reply from Medical Supermarket
Hi John, Thank you for your review, glad to know that we are ticking boxes in various areas and the team are dealing with a wide variety of queries! Really appreciate the the recommendation as well.
Very fast delivery
November 11, 2022
Reply from Medical Supermarket
Thank you for your 5* Review! Glad that your order arrived quickly!
Disappointed Customer
Hi, wrong order sent, no fault of ours, made many high cost orders in the past month yet no discount or compensation offered making original order delayed, affecting our clinics. Also given indicative delivery times that change every week.
November 9, 2022
Reply from Medical Supermarket
Hi Teerath, Thank you for your review. Apologies for the inconvenience that this issue has caused you.
I can see that my colleague has been dealing with this which was reported to us on Friday, with the incorrect item being sent out to you. The correct item is due to be delivered today, as confirmed on Friday. Unfortunately this was due to a picking error which was made by the manufacturer and we have done everything possible to expedite a resolution for you. Our priority would not be to offer compensation or discount for errors but to ensure that any issues are corrected urgently which the team have done for you.
With regards to the lead times on our items, where an item is not stocked we are reliant on this information from our supply network and the manufacturers, unfortunately the dates that are provided are not guarenteed but estimates, however we do email updates twice a week so customers are aware of any changes. Once the items do then arrive in stock we email shipment notifications so you know that they are definitely on the way.
Reply from Medical Supermarket
Hi Sambath, thank you for your feedback and 5* review!
Great service
Great service from company, delivery was a little tricky but quickly resolved.
Rachel
October 12, 2022
Reply from Medical Supermarket
Thanks for your message Rachel, apologies about this frustrating situation. As per our calls this morning I can confirm that your order is enroute there has been a delay with the courier which we were not aware of but this is due to you tomorrow.
As we were not aware we could not stop the email from being sent to you to request your feedback.
I do hope that the communication and answers this morning have been to your satisfaction, as mentioned if you need to discuss anything further please contact me. Many thanks Amanda
Hi Rachel, I just wanted to thank you for your feedback, following our telephone and email communication, I am pleased that the item has been delivered sucessfully and you and your family are happy! Look forward to dealing with you again for your future requirements :)
Reply from Medical Supermarket
Thank you for your review Brian, glad to hear you're happy all round!
Seb is always happy and helpful with my…
Seb is always happy and helpful with my queries as a new customer.
September 1, 2022
Reply from Medical Supermarket
Thank you for your review Claire! Hope you're finding everything that you need with us, if you do have any queries please let Seb or the wider team know :)
Reply from Medical Supermarket
Thank you for your 5 star review Sonal!
Trying to see where vaacines are
Trying to see where vaacines are, and you can not find it. Why is the advertisement?
August 22, 2022
Unprompted review
Reply from Medical Supermarket
Hi Anand, please can you contact us at help@medical-supermarket.com to clarify what your request is and we can confirm further information.
very happy with service
very happy with service, & if I am unable to find a product, the staff are very helpful & have always managed to source the product i have been looking for. Next day delivery is brilliant.
August 9, 2022
Unprompted review
Reply from Medical Supermarket
Thank you for your review Caroline, really appreciate your feedback and pleased to hear that we are able to source items for you! 👍
Good range of products
Good range of products, quick delivery and great communication. The website could be more user friendly and give a user the ability to change their own password.
July 22, 2022
Unprompted review
Reply from Medical Supermarket
Thanks for your review Marina, glad to hear that you are happy with the service.
We have the ability to change a password under Login & Account / My Details.
At the top of this section there is a link which you can then click to change your password.
Just give us a shout if you need a hand with this or anything else that might make things easier 😊
We have used Medical supermarket for a…
We have used Medical supermarket for a few years now and they are always promote with deliveries and keep us up to do with any delays. They have been very reliable during the pandemic which was good for us to know we could order stuff and it would be delivered on time
July 19, 2022
Unprompted review
Reply from Medical Supermarket
Thank you for your review, we are so pleased that we could help during such a difficult time thank you for sticking with us!
Fantastic
Overall great service - delivery times are so quick - lovely staff on phones
Would highly recommened
July 19, 2022
Unprompted review
Reply from Medical Supermarket
Thanks for your review and recommendation Paul :)
Customer service & suppliers
Customer service is always excellent. Prompt and polite with all enquiries. The last six months there have been some supply and delivery issues with numerous delays but this is usually notified as soon as staff are aware.
July 19, 2022
Unprompted review
Reply from Medical Supermarket
Thank you for your review Suzanne, I am pleased to hear you rate our service so highly and that you get updates on any delays, we always do our best to keep these to a minimum 😊
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