Medical Supermarket Reviews 

303
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Many thanks to the Medical-Supermarket Sales/Finance/Admin teams, and in particular to Seb Z., Amanda F., Faisal K., just to name a few of the staff that have tremendously helped us with their su... See more

Company replied

Rated 5 out of 5 stars

The team are excellent, nothing is too much trouble. If you cannot find something on their website they will always look to source it for you. Great range of quality products. The customer care is... See more

Company replied

Rated 5 out of 5 stars

We had a meeting with Seb on Thursday who explained everything to us in detail. We then put an order in on the same day which arrived on the Friday......WOW never had a service like it!! Keep up the g... See more

Company replied

Rated 5 out of 5 stars

Our health centre has been with Medical Supermarket for 8 years and to this day the service and quality of goods has been excellent. We have bought a plethora of goods from exam couches, fridges, to e... See more

Company replied

Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Supply Store
  4. Mobility Equipment Supplier
  5. Pharmaceutical Products Wholesaler

Written by the company

Launched in 2011, Medical Supermarket has quickly become an established online healthcare supplier specialising in GP Surgery and Care Home supplies. We believe that delivering quality products, services and solutions to our healthcare customers is an essential building block that will support our national health service and social care to continuously develop. Providing a tailored online account setup enables us to deliver an easy and reliable purchasing process that is centred around our customers and supported by our outstanding level of service and expert knowledge. Furthermore, as a trusted supplier we only partner with market leading medical manufacturers with a reputation that your patients, residents, nurses, carers and doctors can depend on. By visiting www.medical-supermarket.com, you can register for a free account giving you access to our entire range of healthcare supplies, services and discounts on medical supplies, furniture, equipment, cross infection control, PPE, stationery and pharmaceuticals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

303 reviews

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4.8

All reviews

(303)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent support and prices.

The team are excellent, nothing is too much trouble. If you cannot find something on their website they will always look to source it for you. Great range of quality products. The customer care is first class and puts them ahead of any competitors. They are now our only supplier for any medical supplies. They have also arranged calibration, repairs and testing. An ideal one stop shop.

July 15, 2022
Unprompted review
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Reply from Medical Supermarket

Thank you for such a glowing review! We are very proud to offer first class service and be able to be your sole supplier! 😍

Rated 5 out of 5 stars

A constantly excellent service

I have been with Medical Supermarket since they started out many years ago now. The fact that I am still using them all these years later speaks for itself. They provide an excellent service, it is an easy site to use, good value for money, all staff are polite and Seb is so helpful. Next day delivery is a real bonus and the communication with orders and deliveries is always gratefully received. Well done Medical Supermarket!

July 14, 2022
Unprompted review
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Reply from Medical Supermarket

Thank you for your review David, Customer Loyalty is extremely impportant to us so we are very pleased that you are still happy with us after all this time and that we are still providing a high level of service with deliveries, orders and communication!

Rated 5 out of 5 stars

We are regular users of Medical…

We are regular users of Medical Supermarket. Competitively priced, fast delivery, efficient, great communication, everything you would want from a service.

July 13, 2022
Unprompted review
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Reply from Medical Supermarket

Thank you for your fab review! Really chuffed that we offer everything you need from us!

Rated 5 out of 5 stars

Medical Supermarket have provided an Excellent Service

Medical Supermarket have provided an excellent service since joining their customer list. Their prices are competitive and give value for money. Medical Supermarket are a reliable company and deliver my goods on time.
Their sales team are very friendly and keep you updated of any changes either by phone or email.
Overall I would highly recommend this company for all of your medical and stationery needs.

July 13, 2022
Unprompted review
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Reply from Medical Supermarket

Thank you so much Jackie for such a wonderful detailed review, you have really highlighted the key points that we are keen to deliver for our customers!

Rated 5 out of 5 stars

Easy to use site

Easy to use site, reasonable prices. Always delivers the next day. If a item is out of stock there are emails sent from Medical supermarket to keep us updated.

July 12, 2022
Unprompted review
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Reply from Medical Supermarket

Thanks for your review Debbie, glad our communication is keeping you up to date!

Rated 5 out of 5 stars

I am the manager at Rose Villa Surgery…

I am the manager at Rose Villa Surgery i cant fault you always amazing helpful and deliveries brilliant. Nothing is ever too much trouble staff very friendly and helpful

couldn't ask for better well done to you all

July 12, 2022
Unprompted review
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Reply from Medical Supermarket

Thank you so much Jo, we are really proud of the team we have here and the work that everyone puts in to make things run smoothly, glad that it really comes across! 😍

Rated 5 out of 5 stars

EXCELLENT SERVICE

EXCELLENT SERVICE. Deliveries are really quick(mostly next day), stock almost always available. Any additional assessments and checks can be arranged at short notice if necessary. Very good customer service and polite and understanding staff.

July 12, 2022
Unprompted review
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Reply from Medical Supermarket

Thank you so much for your wonderful review Sandra! Very pleased that we can help with everything for you! 👍

Rated 5 out of 5 stars

Good reliable service

Orders delivered quickly, customer service is always helpful and friendly, only problem we have ever had has been with the delivery drivers, and the customer care team have sorted the issue out straight away.

July 12, 2022
Unprompted review
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Reply from Medical Supermarket

Thank you for your review, sorry that the courier drivers have caused issues, these matters are taken very seriously, pleased that they have been rectified for you quickly by the team and that they are helpful for you! 😊

Rated 5 out of 5 stars

Excellent helpful company

This company is very helpful with any queries. They return any emails within the same day and keep you updated regular if there are any delays in items.

Very professional and have a wide range of products.

July 12, 2022
Unprompted review
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Reply from Medical Supermarket

Thanks Cara, happy to hear you get speedy replies and updates from our customer loyalty team! 👏

Rated 4 out of 5 stars

The team are always very helpful

The team are always very helpful, reliable and efficient. Have been with them for a number of years and am very happy with their service. Orders always arrive next day unless out of stock in which case they always let me know.

July 12, 2022
Unprompted review
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Reply from Medical Supermarket

Thank you for your review Janine. Glad you hear you are very happy with us and the service we have offered over the years!

Rated 5 out of 5 stars

Ordering with Medical Supermarket is…

Ordering with Medical Supermarket is very easy and reliable. Orders arrive very quickly, mostly the next day or 2. If there is an issue the communication between the practice and medical supermarket is great, very frequent and always up to date.

July 12, 2022
Unprompted review
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Reply from Medical Supermarket

Hi Becky, thank you for your review, pleased that you find us reliable and communicative! 👍

Rated 5 out of 5 stars

Always Outstanding Service

Excellent service, dedicated team.
I have been using Medical Supermarket for nearly 5 years. Their service is always outstanding. They have a dedicated team and always helps to find the right product for you. Refund process is very simple and easy.

July 12, 2022
Unprompted review
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Reply from Medical Supermarket

Thank you Zahid, your loyalty means a lot to us. Really glad to hear that processes are simple and the service is so high!

Rated 5 out of 5 stars

Fantastic service

We have been a customer for around nine years and have always found Medical Supermarket to be really helpful. Their prices are competitive and you can rely on fast delivery.
I am happy to recommend them!

July 12, 2022
Unprompted review
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Reply from Medical Supermarket

Thanks for being such a loyal customer Julie, glad to hear that you are still happy with us! 💖

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service, communication is great and whenever there are any issues they deal with the promptly. Very approachable team which always sound friendly and happy to help. Highly recommend

July 12, 2022
Unprompted review
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Reply from Medical Supermarket

Thank you so much for your review Alexis. Glad to hear that the team are doing a great job! 😊

Rated 5 out of 5 stars

Easy to use website

Easy to use website, helpful customer service. Keep me up to date with regular emails. Happy Customer would highly recommend.

July 12, 2022
Unprompted review
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Reply from Medical Supermarket

So pleased to hear you are happy to recommend us! Thank you!! 😍

Rated 5 out of 5 stars

Great range

Great range, competitive on pricing and fast delivery. Good fulfilment rate and quality of products.

July 12, 2022
Unprompted review
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Reply from Medical Supermarket

Thank you for your review David, glad to hear that we ✔ the boxes in a variety of areas for you! 😊

Rated 5 out of 5 stars

First class service

Whenever I place an or with Medical Supermarket, thier service is first class, orders arrive the next day, if I ever have any problems, I can just call them & they always endevour to resolve any issues.

May 12, 2022
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Reply from Medical Supermarket

Thank you so much for your lovely review Lorna! We are so pleased that you are happy with the service our team provide! 😊

Rated 5 out of 5 stars

What a brilliant company!!

What a brilliant company, so easy to work with and the products ordered were exactly what I needed following an excellent consultation, they were delivered on time and really good value for money. Whilst I know i’m not the biggest spender in the world, thank you to Peter and the team for provided a friendly and professional service and making me feel like a vip!!

May 4, 2022
Unprompted review
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Reply from Medical Supermarket

Thank you so much for your fab review Dan! Really appreciate you taking the time to give us feedback. Glad to hear you are happy with the service and feel special, just what we are aiming for! 😊

Rated 5 out of 5 stars

It is brilliant service and a very…

It is brilliant service and a very attentive and caring team. They go beyond in dealing with clients to find the needed item and constantly keep you updating .
Would definitely recommend this service.
Thank you Team for always being for us.

May 3, 2022
Unprompted review
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Reply from Medical Supermarket

Thank you Svetlana for your lovely review! 💖
It is always such a pleasure to work with you! Thank you for being a lovely customer! 😊

Rated 5 out of 5 stars

Excellent

Excellent service and communications.

April 27, 2022
Medical Supermarket logo

Reply from Medical Supermarket

Thank you for the great feedback Kim! :)

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