Great piece of kit so far. Does exactly what it says it will do. Bit fiddly to set up but once it’s done it’s great. Would recommend for anyone that needs reminding to take tablets and have dosage... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought suction machine to irrigate my sinuses. I feed saline solution with a touch of iodine into one nostril and use the suction pump in other nostril to clean out sinus. This issue stemmed from an i... See more
Medical Supplies website was easy to navigate and easy to place orders. My items were dispatched quickly and arrived within a couple of days. The lumbar support belt is excellent quality, at a rea... See more
Great service and product is brilliant. My husband had a knee replacement operation and this product was just what he needed to help with his recovery. Ordered one day arrived the next day, packaged w... See more
Company details
Written by the company
Your Trusted Source for Medical and Healthcare Products At Medical Supplies, we are committed to providing individuals, carers, healthcare professionals, and organisations with top-quality medical products and exceptional customer service. Whether you're managing care at home or equipping a professional medical setting, we understand the importance of reliable supplies delivered promptly and at competitive prices. With over a decade of experience in the industry, our team of experts carefully curates a comprehensive range of healthcare solutions—from mobility aids and diagnostic tools to personal protective equipment (PPE), wound care, and everyday medical essentials. We only partner with trusted brands and certified manufacturers, ensuring that every product we sell meets the highest standards of safety, efficacy, and value. Why Choose Us? ✅ Wide Range of Trusted Medical Brands ✅ Fast and Reliable UK Delivery ✅ Expert Customer Support ✅ Secure Shopping Experience ✅ Competitive Pricing We’re proud to serve NHS trusts, private clinics, care homes, and individual customers across the UK. Our goal is simple: to help you find the right medical solutions with ease, confidence, and peace of mind. What Our Customers Say Our reviews speak for themselves—thousands of satisfied customers trust Medical Supplies for timely deliveries, helpful advice, and dependable service. We’re always striving to exceed expectations and welcome your feedback to keep improving.
Contact info
SW4 6JP, London, United Kingdom
- medicalsupplies.co.uk
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service all round
Simple to use website. Speedy delivery. Very happy with product.
July 15, 2026
Proprecticle.ducts arrived on time .
Proprecticle.ducts arrived on time and are of good quality and
July 9, 2026
2nd submission of excellent score as…
2nd submission of excellent score as correct item delivered on time & exactly as ordered. Thanksh
July 10, 2026
Products arrived quickly for patient…
Products arrived quickly for patient and quality of goods were satisfactory.
Delivery person took photo of parcel for his records
July 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Be very wary of purchasing from this…
Be very wary of purchasing from this company. I bought an armchair bed and only opened the box, realised the chair was too stiff for my elderly mother and they would not accept a return. You cannot feel a product by looking online, so very expensive mistake. The Management of this company were very unhelpful. Once again, be very wary of a purchase.
July 14, 2026
Reply from Medical Supplies
Dear S Hicks,
We are sorry to read that you remain disappointed with your experience.
We carefully reviewed your request after you contacted us to explain that the chair was not suitable because you found it too firm for your needs.
Unfortunately, this product is sold as a Restricted Returns Product, hence why we request the applicable returns conditions are acknowledged by the customer during the checkout process.
As the chair had been removed from its packaging to assess its suitability and was not faulty or misdescribed, we were unable to authorise a return in accordance with those conditions.
We are sorry that we were not able to provide you with the outcome you were hoping for on this occasion.
Kind regards,
Victor
MedicalSupplies.co.uk
Quick and easy aid when I needed it.
Easy to use website, quickly found an "even-up" over shoe to match a surgical boot. Fast delivery. The 5.5-9 over shoe was very easy to fit over a size 6 regular shoe, no bother to use. Looks robust.
July 13, 2026
Makes having a shower possible when wearing a plaster cast…
My neighbour had to wear a plaster cast on her hand and wanted to be able to shower. So we ordered this for her. It was quick for delivery at a good price. It was a hit and enabled her to shower again. Great 👍
July 13, 2026
Unable to deliver as per instructions
Unable to deliver as per instructions. Only picked these as they promised delivery on a certain date and this has not happened.
July 28, 2026
Unprompted review
Reply from Medical Supplies
Dear Mark,
Thank you for your review, and I am sorry that your delivery took longer than you had originally hoped for.
I can confirm that your order was received after hours on a friday evening, and dispatched first thing the following monday on a Royal Mail 24/48 tracked delivery service, as soon as the warehouse opened for the week.
According to the Royal Mail, your order was delivered within 48 hours as expected.
Should this not be the case, please contact our team at helpdesk@medicalsupplies.co.uk, and we will be happy to help.
Kind regards,
Victor
Medicalsupplies.co.uk
all went well
July 13, 2026
Helpful and knowledgable about product
Helpful and knowledgable about product, fast delivery
July 13, 2026
From ordering to delivery was safe and…
From ordering to delivery was safe and secure items were exactly as I ordered very good
July 8, 2026
Trusted seller
Very fast dispatch and receipt of my order. As described and a quality item, well packaged. Trusted and recommended seller.
July 13, 2026
The item I ordered was delivered…
The item I ordered was delivered quickly and efficiently. It was just what I wanted.
July 13, 2026
I received the wrong item --- jogger…
I received the wrong item --- jogger instead of stroller --+ I wanted it for my granddaughter for the school holidays when she is with me .
3 phone calls and 3 emails later I was told that the item would be collected ( by a very helpful victor)butI would have to wait until it was examined before I would get a replacement!!!--
I have checked and the item has been received 2 days ago .
Please can I have a replacement of what I ordered.
If not a replacement ASAP I want a refund .
The reason why I choose your company was that it would be delivered within a few days.
But that hasn't been the best choice
July 10, 2026
Reply from Medical Supplies
Dear Martina,
Thank you for taking the time to leave your feedback.
We are sorry to hear that your experience did not meet your expectations.
Following your report that a wheel was missing, we arranged collection of the pushchair so that it could be inspected. Upon its return to our warehouse, we found that all of the wheels were present in the box. We have since spoken with you to discuss the matter and arrange for the pushchair to be returned to you.
We sincerely apologise for the inconvenience and frustration this has caused. If you have any further questions or require any additional assistance, please do not hesitate to contact us.
Kind regards,
Victor
MedicalSupplies.co.uk
very good service well packed and…
very good service well packed and always kept updated on progress am very happy with the whole deal
June 23, 2026
The drop foot support is good and works…
The drop foot support is good and works very well the only problem for me is the price I think it’s expensive but it’s something I really need so I have to buy it
June 29, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.