Medical Supplies Reviews 

5,315
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,488 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online website is simple to navigate, making ordering quick and hassle-free. Purchasers are genuinely impressed by rapid delivery times, noting that orders arrive within a couple of days. Consumers also praise the high quality and comfort of the items, finding them exceptionally useful for recovery. Some people were dissatisfied with the strict return policy, mentioning that items could not be sent back or that returns were refused. A few reviewers additionally experienced occasional delivery delays with couriers or encountered unexpected sizing issues with specific supports.

What people talk about most

Product

Users describe positive interactions with product, highlighting good quality and effective design for... See more

Delivery service

Consumers find delivery service to be efficient, with many reporting prompt arrivals within a couple of days.... See more

Quality

Reviewers highlight positive aspects of quality, expressing general satisfaction with well-made and durable... See more

Order

Clients share satisfaction regarding the order process, highlighting that it is straightforward, easy to... See more

Service

People report positive experiences with service, highlighting fast delivery and helpful support. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great piece of kit so far. Does exactly what it says it will do. Bit fiddly to set up but once it’s done it’s great. Would recommend for anyone that needs reminding to take tablets and have dosage... See more

Rated 5 out of 5 stars

Bought suction machine to irrigate my sinuses. I feed saline solution with a touch of iodine into one nostril and use the suction pump in other nostril to clean out sinus. This issue stemmed from an i... See more

Rated 5 out of 5 stars

Medical Supplies website was easy to navigate and easy to place orders. My items were dispatched quickly and arrived within a couple of days. The lumbar support belt is excellent quality, at a rea... See more

Rated 5 out of 5 stars

Great service and product is brilliant. My husband had a knee replacement operation and this product was just what he needed to help with his recovery. Ordered one day arrived the next day, packaged w... See more


Company details

  1. Medical Equipment Supplier

Written by the company

Your Trusted Source for Medical and Healthcare Products At Medical Supplies, we are committed to providing individuals, carers, healthcare professionals, and organisations with top-quality medical products and exceptional customer service. Whether you're managing care at home or equipping a professional medical setting, we understand the importance of reliable supplies delivered promptly and at competitive prices. With over a decade of experience in the industry, our team of experts carefully curates a comprehensive range of healthcare solutions—from mobility aids and diagnostic tools to personal protective equipment (PPE), wound care, and everyday medical essentials. We only partner with trusted brands and certified manufacturers, ensuring that every product we sell meets the highest standards of safety, efficacy, and value. Why Choose Us? ✅ Wide Range of Trusted Medical Brands ✅ Fast and Reliable UK Delivery ✅ Expert Customer Support ✅ Secure Shopping Experience ✅ Competitive Pricing We’re proud to serve NHS trusts, private clinics, care homes, and individual customers across the UK. Our goal is simple: to help you find the right medical solutions with ease, confidence, and peace of mind. What Our Customers Say Our reviews speak for themselves—thousands of satisfied customers trust Medical Supplies for timely deliveries, helpful advice, and dependable service. We’re always striving to exceed expectations and welcome your feedback to keep improving.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.6

All reviews

(5,315)

1,423 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The socks were too thick for ortho boot

The socks I bought to wear with ortho boots were too thick, a lot thicker than image and ones provided by hospital.

They were not cheap and although not worn I was told cannot return.
So learnt lesson and will not buy from here again.

June 29, 2026
Medical Supplies logo

Reply from Medical Supplies

Dear Julie,

Thank you for taking the time to leave your review.

We are sorry to hear that the socks did not meet your expectations.

Following your enquiry, we explained that, due to the hygiene-sensitive nature of this product, we first needed to confirm that the packaging remained unopened and the factory seals were intact before we could consider a return. We therefore requested photographs so that we could assess the item's condition prior to issuing return instructions.

To date we have not received your response, and please be assured we remain open to help.

If you would still like us to review your request, please contact our Customer Services team at helpdesk@medicalsupplies.co.uk and we will be happy to assist.

Kind regards,

Victor
Medicalsupplies.co.uk

Rated 1 out of 5 stars

The pants are not true to size at all

The pants are not true to size at all, I tried mine on couldn't get both legs thro, should have more give in them, not worth the money, mine went straight in bin

June 29, 2026
Medical Supplies logo

Reply from Medical Supplies

Dear Sarah,

Thank you for taking the time to leave your review.

We are sorry to hear that the garments you have recently purchased did not the fit as expected.

We were not contacted about this before your review, so unfortunately we did not have the opportunity to assist. Our Customer Services team is always happy to provide advice on sizing and product suitability before purchase to help customers choose the most appropriate option.

If you would like to discuss your experience further, please contact us at helpdesk@medicalsupplies.co.uk and we will be happy to assist.

We value all customer feedback and appreciate you taking the time to share your comments.

Kind regards,

Victor
Medicalsupplies.co.uk

Rated 1 out of 5 stars

Took order but product out of stock up…

Took order but product out of stock up to 8 weeks.

June 29, 2026
Medical Supplies logo

Reply from Medical Supplies

Dear customer,

Thank you for your review.

We are really sorry that the items you ordered had a much longer dispatch time than originally expected.

Unfortunately, and given the current disruption to the whole global supply chain network, some items have been impacted and delayed as a consequence. Please be assured our team is working hard to minimise this disruption to our customers.

In any case, I can confirm that your order was refunded in full, with our apologies for such inconvenience.

Please feel free to contact our team when considering your next purchase, and we will be able to advise on expected lead times.

Kind regards,

Victor
Medicalsupplies.co.uk

Rated 5 out of 5 stars

Game changer

Game changer. I bought this product to support my recovery from a knee replacement. It’s been fantastic. This is a must have product for any one recovering from knee surgery. Great value for money and was delivered in a couple of days.

June 22, 2026
Rated 5 out of 5 stars

Great service

The identification of the product I required was easily achieved from the product range page. It was a simple on line ordering the product and the delivery was completed in a couple of days. The product is excellent and great value for money.

July 1, 2026

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