Bought a neck traction inflatable brace. Seemed ok at first but there isn’t anything ‘medi’ grade about the product. The rubbery material on one of the tubes, connecting to the inflatable part,... See more
Company replied
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See what reviewers are saying
After months of wrestling with a very sore neck, probably caused by spending long hours at my computer, and spending hundreds on physio, I ordered Medi Grade's inflatable neck traction device. It's pl... See more
Company replied
I purchased this product after suffering from severe neck pain intermittently over one month. Unfortunately before I had the opportunity to use, miraculously the neck pain is gone. However I tried thi... See more
Company replied
I booked to see a Doctor as my hearing seemed low, and my left ear painful, and I had a two week wait. After a week I thought I would give this a go. Well I tried for two or three bottles worth and... See more
Company replied
Company details
Written by the company
Medi Grade combines innovative healthcare products with home use functionality.
Contact info
Medina House, YO16 4LZ, Bridlington, United Kingdom
- info@medigrade.store
- medigrade.store
4.4
Excellent
461 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Came broken
May 1, 2025
Unprompted review
Reply from Medi Grade
Hello Shanjay,
We're truly sorry to hear that your item arrived damaged — this is certainly not the experience we want for our customers. Please know that we're here to make things right.
Kindly reach out to our support team with your order details, and we'll work to resolve this for you as quickly as possible.
Thank you for bringing this to our attention. Once again, we sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best regards,
Katrina
Medi Grade Customer Service
Medi Grade
Excellent service, excellent price, not too happy using SHOP,found it confusing to use
April 14, 2025
Reply from Medi Grade
Hello Kelvin,
Thank you so much for your kind words and feedback! We're really glad to hear you were happy with both the service and the price.
We’re sorry to hear that the SHOP platform was a bit confusing — we’ll definitely share your comments to help improve the experience. And please remember, if you ever have any difficulties, we're always here to help!
Warm regards,
Katrina
Medi Grade Customer Service
Great product
March 18, 2025
Reply from Medi Grade
Hello Gillian,
We are delighted to receive your wonderful review! Your recommendation means the world to us! We are so pleased that we were able to meet your expectations. Thank you for choosing Medi Grade.
If you ever need anything else, feel free to reach out!
Gratefully,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hello Alan,
Thank you so much for your kind words! We're really glad to hear you’re impressed with the ear cleaning kit. Your satisfaction is our top priority, and we are always here to ensure you have a positive experience with our products. 👌 If you ever need anything, we're here to help!
Warm regards,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hello Matthew,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both our products and service. Your support means a lot to us, and we look forward to serving you again in the future! 😊
If you ever need anything else, feel free to reach out!
Warm regards,
Katrina
Medi Grade Customer Service
Great quality for the price.
February 24, 2025
Reply from Medi Grade
Hello Andrew,
Thank you for your kind words! We're thrilled to hear that you found our product to be a great value. Providing high quality at an affordable price is what we strive for, and we're glad we met your expectations. We appreciate your support and hope to serve you again in the future! 😊
If you ever need anything in the future, don't hesitate to reach out. We're here to help!
Gratefully,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hello Matt,
Thank you so much for your kind words! We're delighted to hear that you were happy with the quick delivery and the quality of the product. Your satisfaction means a lot to us, and we truly appreciate your support. If you ever need anything else, feel free to reach out!
Warm regards,
Katrina
Medi Grade Customer Service
Product arrived quickly
Product arrived quickly - well packed did what it said on the tin
February 24, 2025
Reply from Medi Grade
Hello John,
Thank you for your wonderful review! We are delighted to hear that your order arrived on time and that you are happy with our service. Your satisfaction is our priority, and we are thrilled to have made your experience with Medi Grade a positive one.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We're here to help!
Thank you once again for choosing Medi Grade. We look forward to serving you again.
Best regards,
Katrina
Medi Grade Customer Service
An easy order process & a great product
An easy order process & a great product, at a competitive price (equal to Amazon) but with free delivery. Works as described. I can now hear again.
August 19, 2024
Unprompted review
Reply from Medi Grade
Hello Stephen,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found the order process easy and that the product has made such a positive difference for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Wishing you all the best,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hello Jackie,
Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we are always here to ensure you have a positive experience with our products. If you have any further questions or need assistance, please don't hesitate to reach out to us.
Warm regards,
Katrina
Medi Grade Customer Service
Buy one, cheaper than paying for it to be done
I booked to see a Doctor as my hearing seemed low, and my left ear painful, and I had a two week wait. After a week I thought I would give this a go.
Well I tried for two or three bottles worth and then had tea and after an hour or so used another three bottles of water and I am amazed how much came out of my ear. My hearing is so much better now, things seem too loud.I would definitely recommend this product.Also being in control of how much pressure going in to my ear made it so much more comfortable than having a nurse do it.
July 10, 2024
Unprompted review
Reply from Medi Grade
Hello,
Thank you so much for sharing your experience with our product. I'm delighted to hear that it has made a significant difference in your hearing and comfort.
It's wonderful to know that you found the process easy to control and more comfortable compared to other methods. Your detailed feedback is invaluable and reassuring for others who might be considering trying it.
Should you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help!
Wishing you all the best,
Katrina
Medi Grade Customer Service
I received my ear cleaner in a perfect…
I received my ear cleaner in a perfect shape, pretty quickly & the instructions are excellent on to how to use this ear cleaner.
Thanks.
May 28, 2024
Reply from Medi Grade
Dear Amadea,
Thank you ever so much for your kind words. We're delighted to hear that your ear cleaner arrived in perfect condition and promptly. It's wonderful to know that you found the instructions clear and helpful.
Your satisfaction is our top priority, and we are always here to ensure you have a positive experience with our products. If you have any further questions or need assistance, please don't hesitate to reach out to us.
Wishing you all the best,
Katrina
Medi Grade Customer Service
Fast delivery..good product and great…
Fast delivery..good product and great price
April 27, 2024
Unprompted review
Reply from Medi Grade
Hello Margaret,
We're thrilled to hear that you're happy with your recent purchase! We strive to provide fast delivery, top-notch products, and competitive prices to ensure your satisfaction. Your positive feedback encourages us to keep delivering excellence. Thank you for choosing us, and we look forward to serving you again in the future!
Warm regards,
Katrina
Medi Grade Customer Service
Everything was great
Everything was great . Product arrived quickly and was very good quality. No complaints
April 9, 2024
Unprompted review
Reply from Medi Grade
Hello Beverly,
Thank you so much for your kind words! We're delighted to hear that you had a great experience with us and that the product exceeded your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your support!
Warm regards,
Katrina
Medi Grade Customer Service
My order arrived quickly the price is…
My order arrived quickly the price is good and the product excellent
I would like to suggest that a variety of sizes we're available
April 4, 2024
Unprompted review
Reply from Medi Grade
Dear Eternal Optimist,
Thank you for your kind words and for taking the time to share your feedback with us. We are thrilled to hear that you are satisfied with our product and service.
Regarding your suggestion about offering a pack with a variety of sizes, we appreciate your input and value your opinion. We are always looking for ways to improve our offerings to better meet the needs of our customers. Rest assured, we will take your suggestion into consideration as we continue to enhance our product line.
Once again, thank you for choosing us, and we look forward to serving you again in the future.
Best regards,
Katrina
Medi Grade Customer Service
Because my packet arrived on the time
Because my packet arrived on the time
That make me happy and glad from Medi Grade
March 28, 2024
Unprompted review
Reply from Medi Grade
Hello Slyka,
Thank you for your wonderful review! We are delighted to hear that your order arrived on time and that you are happy with our service. Your satisfaction is our priority, and we are thrilled to have made your experience with Medi Grade a positive one.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We're here to help!
Thank you once again for choosing Medi Grade. We look forward to serving you again.
Best regards,
Katrina
Medi Grade Customer Service
All Good So Far…
The Medi Grade Ear Bulb Syringe kit is well made and well packaged with good instructions.
I have used once so far and all seems good.
March 25, 2024
Unprompted review
Reply from Medi Grade
Hello Ian,
Thank you for taking the time to share your experience with the Medi Grade Ear Bulb Syringe kit. We're delighted to hear that you found the kit to be well made, well packaged, and accompanied by clear instructions.
It's great to know that your initial use of the product went smoothly and that everything seems good so far. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Best regards,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hello Tess,
Thank you for your feedback! We're delighted to hear that you had a super-fast and efficient shopping experience with us. Your satisfaction is our priority, and we look forward to serving you again soon.
If you ever need anything else or have any questions, please don't hesitate to reach out.
Gratefully,
Katrina
Medi Grade Customer Service
Ordered olive oil ear drops and…
Ordered olive oil ear drops and syringe. Been looking for ear syringe as I have had one in the past. Very made and reasonably priced very happy with products and service. Would use again.
March 2, 2024
Unprompted review
Reply from Medi Grade
Hello, Gordon.
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you're satisfied with both the olive oil ear drops and syringe you ordered. We take great pride in providing high-quality products at reasonable prices, so it's fantastic to know that we hit the mark for you.
We appreciate your trust in our service. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Gratefully,
Katrina
Medi Grade Customer Service
Cheaper than buying it from Amazon
Cheaper than buying it from Amazon! Dispatched the next day. Arrived in the post shortly after that. Good product that does the job.
February 20, 2024
Reply from Medi Grade
Hello, Trevor.
Thank you for sharing your experience with us! We're delighted to hear that you found our product to be not only affordable but also efficient in its performance. Ensuring that our customers receive their orders promptly is one of our top priorities, so we're glad to hear that your item was dispatched quickly and arrived promptly.
Your satisfaction is important to us, and we're grateful for your feedback. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your support and hope to serve you again in the future!
Gratefully,
Katrina
Medi Grade Customer Service
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