MediPay Reviews 987

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and professionalism, making the overall user experience smooth and stress-free. Many people highlight the exceptional customer service, noting the team's efficiency, quick response times, and clear communication in processing applications and answering questions. However, some customers also noted that they experienced stress and delays during the approval process, with some having to follow up on their applications.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as easy,... See more

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and professionalism.... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently praise the quick responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ajay has been amazing, supportive, helpful. Excellent through out the whole process. He made the experience less stressful. Can not thank Ajay enough. Give that man a raise.

Company replied

Rated 5 out of 5 stars

I can’t thank Medipay enough for allowing me to be accepted as a client my dog was evolved in a accident and needed emergency surgery and you guys literally saved him from being put to sleep I can’t... See more

Company replied

Rated 5 out of 5 stars

My experience with Medipay was seamless from start to finish. The process was quick, easy, and very efficient, with all aspects of my costs clearly covered and explained. The team made everything stra... See more

Company replied

Rated 5 out of 5 stars

Great customer service . Throughout the years of applying loans . It have been easy enquires with Yash . Very helpful , friendly and great service he have provided me . His explanation as to how the l... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service

Written by the company

MediPay offers easy payment plans for medical, dental and cosmetic procedures in Australia. We also offer veterinary payment plans for procedures for your pets. So if you looking for some help to finance your medical procedure, your little one needs braces or your furry friend has eaten a sock, give us a call or visit our website. Check your eligibility in 10 seconds, apply online and get approval in 60 minutes*. *Subject to credit approval. Terms and conditions apply.

Here to help when you need us

Written by the company

Fast, simple application process
Only pay interest on the amount used
No penalties for early repayment

We can help with your pets too

We offer payment plans for those unexpected expenses for your best friend. Call us on 1800 810 950 or visit our website to apply.

Contact info

4.8

Excellent

TrustScore 5 out of 5

987 reviews

5-star
4-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Service and experience were easy and…

Service and experience were easy and quick. Service team where friendly and helpful throughout the entire process.

Great communication and timely responses

November 3, 2023
MediPay logo

Reply from MediPay

Hi Sam,
Thank you for the 5 star review of our easy payment plan and friendly team!
Jo@MediPay

Rated 5 out of 5 stars

Easy enough to process

Easy enough to process, everything was done online, had an answer within 48 hours with account set up

October 25, 2023
MediPay logo

Reply from MediPay

Hi Amanda,
Thank you for the 5 star review of our easy payment plan
Yash@MediPay

Rated 5 out of 5 stars

It was easy to apply

It was easy to apply. Staff where helpful and got things sorted fast.

October 24, 2023
MediPay logo

Reply from MediPay

Hi Donna,
Thank you for the 5 star review of our easy payment plan and team!
Ahmed@MediPay

Rated 5 out of 5 stars

Very helpful and prompt

Very helpful and prompt. This is my second time using Medipay and they are wonderful.

October 19, 2023
MediPay logo

Reply from MediPay

Hi Mel,
Thank you for the 5 star review!
We're glad to help with your 2nd payment plan
Jen@MediPay

Rated 5 out of 5 stars

Very quick and helpful

Very helpful in a time of sadness

October 10, 2023
MediPay logo

Reply from MediPay

Hi Joshua,
Thank you for the 5 star review. We're glad to have helped during your challenging time.
RK@MediPay

Rated 4 out of 5 stars

That it's easy and quick to apply for loan

They make it easy and keep in contact with you all the way through process.

October 5, 2023
MediPay logo

Reply from MediPay

Hi Kassandra,
Thank you for the excellent review of our team and easy payment plan.
We're glad to have had you as one of our valued customers!
Yash@MediPay

Rated 5 out of 5 stars

Quick friendly service

Quick friendly service, helpful follow up phone call.

September 27, 2023
MediPay logo

Reply from MediPay

Hi Jane,
Thank you for the 5 star review of our team and easy payment plan.
We're glad to have had you as one of our valued customers!
Jen@MediPay

Rated 5 out of 5 stars

When suddenly placed in a very…

When suddenly placed in a very upsetting & distressing situation with our fur baby, relieved a lot of financial stress. MediPay was fast & easy, also the communication was prompt & constant updates on the progress of the whole process was fantastic! Thank you MediPay!

September 22, 2023
MediPay logo

Reply from MediPay

Hi Maria,
Thank you for the amazing 5 star review of our team and payment plan for your pet.
We're glad to have had you as one of our valued customers!
RK@MediPay

Rated 5 out of 5 stars

The team were very responsive

The team were very responsive, great communication and a swift reply to my request and subsequent finance.

September 15, 2023
MediPay logo

Reply from MediPay

Hi Emma,
Thank you for the 5 star review of our team and payment plan.
We're glad to have had you as one of our valued customers!
RK@MediPay

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