Great customer service . Throughout the years of applying loans . It have been easy enquires with Yash . Very helpful , friendly and great service he have provided me . His explanation as to how the l... See more
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Review summary
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What people talk about most
Reviews shaping this summary
My experience with Medipay was seamless from start to finish. The process was quick, easy, and very efficient, with all aspects of my costs clearly covered and explained. The team made everything stra... See more
Company replied
I can’t thank Medipay enough for allowing me to be accepted as a client my dog was evolved in a accident and needed emergency surgery and you guys literally saved him from being put to sleep I can’t... See more
Company replied
Ajay has been amazing, supportive, helpful. Excellent through out the whole process. He made the experience less stressful. Can not thank Ajay enough. Give that man a raise.
Company replied
Company details
Written by the company
MediPay offers easy payment plans for medical, dental and cosmetic procedures in Australia. We also offer veterinary payment plans for procedures for your pets. So if you looking for some help to finance your medical procedure, your little one needs braces or your furry friend has eaten a sock, give us a call or visit our website. Check your eligibility in 10 seconds, apply online and get approval in 60 minutes*. *Subject to credit approval. Terms and conditions apply.
Here to help when you need us
Written by the company
- Fast, simple application process
- Only pay interest on the amount used
- No penalties for early repayment
We can help with your pets too
We offer payment plans for those unexpected expenses for your best friend. Call us on 1800 810 950 or visit our website to apply.
Contact info
478 George Street, 2000, Sydney, Australia
- 1800 810 950
- customercare@medipay.com.au
- medipay.com.au
4.8
Excellent
987 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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I waited for over a week to hear…
I waited for over a week to hear anything back about my application. So I rang and was told that I needed to provide further information about my business. I thought a phone call or email regarding this would have been warranted, but instead I had to follow up
March 12, 2026
Reply from MediPay
Thank you for your feedback and for sharing your experience. We are sorry to hear that the process felt frustrating while you were waiting for an update.
After reviewing your application, I can see that our team did attempt to call you and your file was placed into a status that triggers automated emails and text messages asking you to contact us so we could obtain some additional information needed to progress the approval. It is possible the emails may have landed in a junk folder, however you should also have received our SMS notifications.
That said, we completely understand how waiting without clear contact can be frustrating, and we appreciate you taking the time to follow up. We have reviewed this internally with the team to see how we can make communication clearer in situations like this.
We are really pleased that we were able to get everything finalised and support you in the end.
If you would ever like to discuss this further, please feel free to contact us on 1800 810 950 or customercare@medipay.com.au
Thank you again for your feedback.
The MediPay Team
Very helpful and friendly customer…
Very helpful and friendly customer service.
I was already so stressed and worried about having to organise unexpected surgery for my diabetic dog. With so many other things to worry about like the long trip to Sydney and accomodation. Medipay were very helpful and fast and approving the loan to help pay for the surgery. They are very quick at replying to emails and I would highly recommend them
March 9, 2026
Reply from MediPay
Thank you so much for sharing your experience. We can only imagine how stressful it must have been organising unexpected surgery for your dog, especially with the travel and everything else involved. We are really glad we could help make things a little easier by getting the loan approved quickly.
It also means a lot to hear that our team responded quickly to your emails and helped support you during that time. Wishing your dog a smooth recovery.
If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks again for choosing MediPay and for the recommendation.
Reply from MediPay
Thanks so much for the kind review. We are really glad you found our team easy to talk to. We always want the process to feel comfortable and supportive for our customers.
If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks again for choosing MediPay.
Reply from MediPay
Thanks so much for the great review. We are really glad to hear the communication was easy and the process was quick. That is exactly the experience we aim to deliver.
If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks again for choosing MediPay.
Reply from MediPay
Thank you for the great feedback. We are really glad you found the site easy to navigate. We work hard to keep the process simple and clear for everyone.
If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks again for choosing MediPay.
Reply from MediPay
Thank you so much for the great review. We are really glad you found the process excellent and easy. That is exactly what we aim for.
If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks again for choosing MediPay.
Very easy process.
It was very easy to apply and approval was also very quick. Money provided to the company in the time I needed.
February 22, 2026
Reply from MediPay
Thank you so much for the wonderful feedback. We are really glad to hear the application was easy, the approval was quick and that the funds were provided right when you needed them. That is exactly the experience we aim to deliver.
If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks again for choosing MediPay.
My experience with Medipay was seamless…
My experience with Medipay was seamless from start to finish. The process was quick, easy, and very efficient, with all aspects of my costs clearly covered and explained. The team made everything straightforward and stress-free, which I really appreciated.
February 25, 2026
Reply from MediPay
Thank you so much for this thoughtful review. We are absolutely thrilled to hear the experience felt seamless from start to finish. Knowing the process was quick, clear and stress free for you is exactly what we aim for.
We put a lot of care into making sure costs are explained properly and nothing feels confusing, so your feedback truly means a lot to our team.
If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks again for choosing MediPay.
Process was abit stressful having to go back and forth
Was stressful to have to wait and go back and forth with getting approved but once approved was really happy and easy from then on out
February 24, 2026
Reply from MediPay
Thank you for sharing your honest feedback. We completely understand that waiting and going back and forth during the approval stage can feel stressful, especially when you are trying to organise treatment. We really appreciate your patience.
We are so glad to hear that once everything was approved, the rest of the process felt easy and positive for you. That means a lot to us.
If you ever need anything in the future or have questions along the way, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks again for choosing MediPay
Easy to set up
My experience was very easy and straight forward and the staff was very helpful
February 20, 2026
Reply from MediPay
Thank you so much for the lovely review. We are really glad to hear the process felt easy and straightforward, and that our team was helpful along the way. That is exactly the experience we want for every customer.
If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks again for choosing MediPay.
MediPay are a Top Notch Loan Service
MediPay are a Top Notch Loan Service. They deal only with loans to pay a medical bills. Extremely helpful and did not feel pressured at all thru the whole process. Everything explained clearly to me and my husband.
I rate MediPay five stars in every way possible ⭐⭐⭐⭐⭐
February 19, 2026
Reply from MediPay
Wow, thank you so much for this incredible review. We truly appreciate you taking the time to share your experience. It means a lot to hear that you felt supported, never pressured, and that everything was explained clearly for you and your husband.
Helping families access medical treatment with confidence and transparency is exactly why we do what we do. Your five star rating genuinely makes our day.
If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thank you again for choosing MediPay.
Reply from MediPay
Thank you so much for the lovely feedback. We are really glad you received a prompt response and had a positive experience with us. That is exactly what we aim for.
If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks again for choosing MediPay.
Reply from MediPay
Thank you so much for the great feedback. We are really glad you found the service helpful, fast and efficient. That is exactly what we aim to deliver every time.
If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks again for choosing MediPay.
Very easy and helpful for a rural fella…
Very easy and helpful for a rural fella like myself.
February 16, 2026
Reply from MediPay
We love this. Thank you so much for the great feedback. We are really glad the process was easy and helpful for you. No matter where you are, we want access to treatment to feel simple and straightforward.
If you ever need a hand again, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks again for choosing MediPay.
Very communicative staff and the…
Very communicative staff and the turnaround time from my application was quick. Thank you MediPay x
February 9, 2026
Reply from MediPay
Thank you so much for the lovely review. We are really glad our team kept you well informed and that your application was processed quickly. That is exactly the experience we aim to deliver.
We truly appreciate the kind words. If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks again for choosing MediPay.
Reply from MediPay
Thanks so much for the great review. We love hearing that you found the process simple and effective. That is exactly what we aim to deliver every time.
If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks again for choosing MediPay.
Reply from MediPay
Thank you so much for the great feedback. We are really happy to hear everything was quick and easy for you. That is exactly what we aim for.
If you ever need anything again, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks for choosing MediPay.
Friendly prompt service answered…
Friendly prompt service answered questions quickly and genuinely helped me, in regards to my financial situation. Thank you again
January 28, 2026
Reply from MediPay
Thank you so much for this thoughtful review. We are really glad our team could answer your questions quickly and genuinely support you with your financial situation. That is exactly the kind of experience we aim to provide.
If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks again for choosing MediPay.
Easy to communicate and very efficient…
Easy to communicate and very efficient service
January 23, 2026
Reply from MediPay
Thank you so much for the lovely feedback. We are really glad you found it easy to communicate with us and that the service felt efficient. That is exactly the experience we aim to deliver.
If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks again for choosing MediPay.
Ajay has been amazing
Ajay has been amazing, supportive, helpful. Excellent through out the whole process. He made the experience less stressful. Can not thank Ajay enough. Give that man a raise.
January 22, 2026
Reply from MediPay
This is such great feedback to read, thank you. We are so glad Ajay was able to support you and make the whole process feel less stressful. That is exactly the experience we want for every customer.
We have shared your message with Ajay and the team, and we are pretty sure it made his day. We really appreciate you taking the time to say thank you.
If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks again for choosing MediPay.
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