MediPay Reviews 987

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service and user-friendly experience, highlighting the ease of the application process and the quick response times. Many people found the staff to be exceptionally helpful, friendly, and supportive, making the entire process straightforward and stress-free. Reviewers frequently mentioned the professionalism and efficiency of the customer service team, noting that their inquiries were answered promptly and thoroughly. The swift processing of applications and the clear communication from the staff were particularly appreciated by those in urgent need of financial assistance.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting an easy, fast, and straightforward process.... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service . Throughout the years of applying loans . It have been easy enquires with Yash . Very helpful , friendly and great service he have provided me . His explanation as to how the l... See more

Company replied

Rated 5 out of 5 stars

My experience with Medipay was seamless from start to finish. The process was quick, easy, and very efficient, with all aspects of my costs clearly covered and explained. The team made everything stra... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Medipay enough for allowing me to be accepted as a client my dog was evolved in a accident and needed emergency surgery and you guys literally saved him from being put to sleep I can’t... See more

Company replied

Rated 5 out of 5 stars

Ajay has been amazing, supportive, helpful. Excellent through out the whole process. He made the experience less stressful. Can not thank Ajay enough. Give that man a raise.

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service

Written by the company

MediPay offers easy payment plans for medical, dental and cosmetic procedures in Australia. We also offer veterinary payment plans for procedures for your pets. So if you looking for some help to finance your medical procedure, your little one needs braces or your furry friend has eaten a sock, give us a call or visit our website. Check your eligibility in 10 seconds, apply online and get approval in 60 minutes*. *Subject to credit approval. Terms and conditions apply.

Here to help when you need us

Written by the company

Fast, simple application process
Only pay interest on the amount used
No penalties for early repayment

We can help with your pets too

We offer payment plans for those unexpected expenses for your best friend. Call us on 1800 810 950 or visit our website to apply.

Contact info

4.8

Excellent

TrustScore 5 out of 5

987 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Ajay was very lovely and professional…

Ajay was very lovely and professional and kept me in the loop throughout the process of the application.
Highly recommended

July 29, 2024
MediPay logo

Reply from MediPay

Hi Kerrie,
Thank you for the 5 star review of our team member and easy payment plan!
RK@MediPay

Rated 5 out of 5 stars

Easy Peasy

Fast approval. Great communication. Easy process

July 11, 2024
MediPay logo

Reply from MediPay

Hi Glyn,
Thank you for the 5 star review of our easy payment plan and team!
RK@MediPay

Rated 1 out of 5 stars

1 person on only to answer all calls in…

1 person on only to answer all calls in Australia talks over me and wouldn’t listen to me as a customer. Doesn’t understand me terrible company if this is how they run it. So hard to get someone to call me back. I will never use them again.

July 5, 2024
Unprompted review
MediPay logo

Reply from MediPay

Dear Sue,

Thank you for taking the time to share your feedback. We sincerely apologise for the negative experience you had.

We pride ourselves on delivering excellent service and ensuring our customers feel heard and valued. Your feedback is crucial as it helps us identify areas for improvement.

We have a dedicated team, not just one person, managing customer service. Our team is responsible for handling calls, online chats, and emails to ensure all customer inquiries are addressed promptly and effectively. We regret that this was not your experience and apologise for any frustration it may have caused.
We understand the importance of being listened to and respected, and we regret that this was not your experience.
We would greatly appreciate the opportunity to make this right. Please reach out to us directly at customercare@medipay.com.au so we can discuss your concerns further.
Once again, we apologise for the inconvenience and frustration this has caused you. We hope to have the chance to restore your faith in MediPay.

Rated 4 out of 5 stars

Quick and Easy Process

Easy application process and fast turn around time for decision

May 7, 2024
MediPay logo

Reply from MediPay

Hi Kym,
Thank you for the excellent review of our easy payment plan
Ajay@MediPay

Rated 1 out of 5 stars

Thinking this company has gone into liquidation as no one is replying or answer customer calls. Unhappy 😔

MediPay was great for my first 3 payments now I have money OWING to my dental provider. Because Medipay have not paid the bill I requested. BUT they are very quick to keep taking my monthly payment out.

I am furious as i am in the middle of a very expensive dental treatment $10,000 and and now the money is sitting in an account that i can request payments to my dental provider which DON'T HAPPEN!! Until the money has been released I can not have any more appointments which I understand on the dentist end but so upsetting and painful on my end. Please respond or answers your customer calls medipay.

March 5, 2024
Unprompted review
MediPay logo

Reply from MediPay

Good day Marinda, unfortunately internal business issues disrupted our normal flow of payments. We can't deny the fact that the outage has caused some delays and confusion amongst certain customers, prevented MediPay from making prompt payments as requested by our borrowers.
As you are aware, this issue has been resolved and daily payments are now being made.
We apologies for the inconvenience this caused.
MediPay

Rated 1 out of 5 stars

DO NOT TRUST MEDIPAY

DO NOT TRUST MEDIPAY! Company great at the beginning - have they gone bust?! Put in a payment request over 2 weeks ago, called and told “a problem on our end, wait another 10 days” still no payment made. No response to multiple emails, Facebook message, live chat. Phoned over 20x but just rings out. Have paid half my surgery and now risk forfeiting this money as the hospital fee isn’t paid and surgery will likely be cancelled if this is not rectified. I will be taking legal action to recoup this money + fees. AVOID.

March 18, 2024
Unprompted review
MediPay logo

Reply from MediPay

Good day Eden, unfortunately internal business issues disrupted our normal flow of payments. We can't deny the fact that the outage has caused some delays and confusion amongst certain customers, prevented MediPay from making prompt payments as requested by our borrowers.
As you are aware, this issue has been resolved and daily payments are now being made.
We apologies for the inconvenience this caused.
MediPay

Rated 1 out of 5 stars

Non existent customer service

Advertised as payments made within 48hrs, been waiting over a week now. Difficult to contact and told they’d ring me back with a date for deposit, no call back. Initially great then declined to no customer service at all. Not happy with this company. 29/3/2024, still waiting for reimbursement

March 15, 2024
Unprompted review
MediPay logo

Reply from MediPay

Good day Jayne, unfortunately internal business issues disrupted our normal flow of payments. We can't deny the fact that the outage has caused some delays and confusion amongst certain customers, prevented MediPay from making prompt payments as requested by our borrowers.
As you are aware, this issue has been resolved and daily payments are now being made.
We apologies for the inconvenience this caused.
MediPay

Rated 4 out of 5 stars

Easy to deal with

Easy to deal with
Quick decisions

February 5, 2024
MediPay logo

Reply from MediPay

Hi Ashlea,
Thank you for the excellent review of our easy payment plan
Jen@MediPay

Rated 5 out of 5 stars

It was so easy to apply..

It was so easy to apply... Was kept updated each step via email and sms... When I had questions it was easy to be able to email and got a call back almost instantly.. Very friendly and knowledgeable staff..

January 29, 2024
MediPay logo

Reply from MediPay

Hi Diane,
Thank you for the 5 star review of our easy payment plan and team!
Paul@MediPay

Rated 2 out of 5 stars

High interest+High fees

High interest of 23.99% and fees on such a small amount of $8k applied.
I applied as a contingency and yet to receive a quote on a procedure. The process of applying is simple however noticed my LinkedIn profile was accessed by the Credit Manager and received a phone call having to confirm a few legitimate bank transactions which I found too intrusive, having access to my bank transactions should be more than enough.

Understand they must undergo a risk assessment to establish an interest rate on individuals however I have no defaults and a good credit history, the interest rate is way too high, you’d be better off using the bank or keep saving. I do have the funds without having to use this loan and I guess the good thing about it is I don’t have to use it if I don’t want to, I was simply implementing a contingency plan.
The problem with applying for credit is you won’t know what interest rate you are offered until having to actually apply which then goes on your credit file and works against you especially if you have applied to a couple of different lenders this reduces your credit worthiness, which is a shame when trying to do your research works against you.

January 24, 2024
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Reply from MediPay

Hi Trace,
We are sorry to hear you were disappointed. We pride ourselves on our great service. Did you know you have the flexibility to pay your payment plan off faster, or at any time, with no penalties or fees. You also only pay interest on what you use, not what you apply for.
MediPay

Rated 5 out of 5 stars

Yash..the customer service was really…

Yash..the customer service was really awesome and fast which has taken alot of stress off my shoulder now.
Thanks you

January 22, 2024
MediPay logo

Reply from MediPay

Hi Monique,
Thank you for the 5 star review of our easy payment plan and team member Yash.
RK@MediPay

Rated 5 out of 5 stars

Good communication

Good communication. Forms easy to complete. Quick answers

January 20, 2024
MediPay logo

Reply from MediPay

Hi Jennifer,
Thank you for the 5 star review of our easy payment plan.
Ajay@MediPay

Rated 5 out of 5 stars

great to have human help

great to have human help. very prompt, very helpfull.

January 19, 2024
MediPay logo

Reply from MediPay

Hi Peter,
Thank you for the 5 star review of our easy payment plan and team.
Ahmed@MediPay

Rated 5 out of 5 stars

MediPay is fantastic and has assisted…

MediPay is fantastic and has assisted me with my vet bills thanks so much to the team I always appreciate your help

January 16, 2024
MediPay logo

Reply from MediPay

Hi Carolyn,
Thank you for the 5 star review of our easy payment plan for your pet.
Jen@MediPay

Rated 5 out of 5 stars

Great service and quick response

Great service and quick turnaround for my pets VET surgery.

January 15, 2024
MediPay logo

Reply from MediPay

Hi Rebecca,
Thank you for the 5 star review of our easy payment plan for your pet.
Jo@MediPay

Rated 5 out of 5 stars

Great service and communication

Great service and communication
Friendly staff and reply quickly and help you get it done .
Thank you so much 🙏🏻

January 6, 2024
MediPay logo

Reply from MediPay

Hi Aris,
Thank you for the 5 star review of our service and team.
Ahmed@MediPay

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