Medusa Auto Detailing Reviews 

176
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and punctuality, often noting their helpfulness and knowledge. Many people highlight the exceptional quality of the detailing work, with cars often looking brand new and every inch spotless. Consumers are highly satisfied with the service, frequently recommending the company and planning to use them again for future needs. Reviewers did not express any significant recurring dissatisfaction or negative experiences with the company's services or staff.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the exceptional quality and attention to... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, friendly... See more

Quality

People report positive experiences with quality, consistently praising the high standard of finish and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great job on cleaning the soiled interior of my car - floor carpeting now looks like new, other elements also got good attention. Easy to use online booking system, clear comms over WhatsApp. Flexible... See more

Rated 5 out of 5 stars

Had my Subaru standing unused under a tree for 10 months. Needed a good exterior clean and mild interior tidy up. Lewis from Medusa Auto Detailing arrived exactly at time promised and thoroughly sor... See more

Rated 5 out of 5 stars

I had an incredible experience with Leo from Medusa Auto Detailing! From start to finish, he was friendly, professional, and extremely polite. But most importantly — the results were unbelievable. W... See more

Rated 5 out of 5 stars

Lewis arrived before the appointment time, so the experience was already off to a great start. Once he arrived, Lewis was very courteous and friendly, as well as carrying out a great job on the New... See more


Company details

  1. Car Detailing Service

Written by the company

LONDON’S FINEST MOBILE AUTO DETAILING BROUGHT TO YOUR DOORSTEP.


Contact info

4.8

Excellent

TrustScore 5 out of 5

176 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(176)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional quality & service

Best detailers I’ve come across. I’ve been using Medusa for the last few months for maintenance washes on my black RS3 (which gets dirty quite quickly) and have to say they always do such a good job, especially with the light coloured interior - which looks almost as good as new now!

Overall amazing quality and best customer service I’ve experienced from a detailing company.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great service all round

Great service all round. I was lucky, one of their technicians had a cancellation so was able to come to me immediately. He was really friendly and helpful and did a great job. I’m very pleased with results and would definitely recommend them.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Top tier service!

Leo did an unreal job detailing the interior of my car! I went for the Triton Superior Package with the seats & carpet shampoo add-on, and I have to say, I was completely satisfied and seriously impressed with the results. The inside of my car looks brand new!!

Not only was Leo efficient, but he also took his time to ensure the highest quality finish. The attention to detail was next level. I want to give a huge thank you to the whole team at Medusa Auto Detailing for their outstanding service. I’ll definitely be using them again in the future. Highly recommend!

Thank you!

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - our car was cleaned and refreshed really thoroughly. Lewis from Medusa was a pleasure to deal with. I would definitely use them again.

January 28, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use!! Lease Return Clean

Horrible experience- do not trust these people!! I paid for very expensive end of lease detail, prices the same as everyone else in my area…they left the car on during the 4 hour clean and drained the battery, and then D*** couldn’t restart the car with jump leads (had old wrong ones) so once AA came and sorted the car out thankfully, we were charged from leasing company for a warning light that came on because of the jump start. Thank you D***! All in all it was £350 with all the faff and the car was not cleaned properly, nothing behind the seats or headrests….and then I was spoken to very rudely and ignored by management when I tried to speak to them about it. Cheers guys- truly awful service 👍

February 20, 2025
Unprompted review
Medusa Auto Detailing logo

Reply from Medusa Auto Detailing

Dear Gina,

We're sorry to hear that you feel this way, but we’d like to clarify the events. After your valet was completed, you initially left us a 5-star review and expressed satisfaction with the service. (See original review here - https://drive.google.com/drive/folders/1yJ79l5AiftjAg_tp7hVId5NieC7KYw1G )

Two hours later, you contacted us about your car not starting. As we explained at the time, this was likely due to the battery condition, which is outside our control. We advised you to contact AA, but as you mentioned you had no cover, we sent our team as a goodwill gesture to assist with a jumpstart. Unfortunately, due to the difference in engine types (our van is diesel, your car is petrol), the jumpstart didn’t work. We then waited with you until AA arrived, and once they started the car, you understood the situation and even apologized.

A few days later, you emailed us about a warning light and excess charge from your leasing company. We promptly responded and explained that per our Terms & Conditions, which were agreed to at booking, we are not responsible for battery-related faults that may occur before, during, or after a valet, as modern vehicles activate electrical systems when doors are opened.
After this, you threatened to change your review and suddenly raised concerns about cleaning issues, which were never mentioned at the time of service. In fact, during your initial inspection, you confirmed satisfaction including the 5-star review you left us. We also made multiple attempts to contact you to discuss any concerns, but our calls were ignored (See call attempts to Gina +447584858724 here - https://drive.google.com/drive/folders/1yJ79l5AiftjAg_tp7hVId5NieC7KYw1G ).

We always strive to provide top-quality service and transparency, and we regret that you feel otherwise. However, we stand by our team’s professionalism and the efforts made to assist you beyond what was required.
Best regards,
Medusa Auto Detailing

Rated 5 out of 5 stars

Great service

Great service, friendly team, top attention to detail and always willing to go the extra mile. Ive been using for 5 months now to maintain both of my vehicles to a high standard.

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and professional

Lewis has transformed our car! He takes real pride in his work and did an absolutely fantastic job. Both interior and exterior look like new. Professional and courteous, recommended. Thank you!

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and effective valeting on your doorstep

Leo arrived punctually. He was smartly dressed in Medusa overalls, was polite and efficient. He did a very thorough wash & clean inside and outside the vehicle. I’m delighted to see that my car looks beautiful again.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Leo top Detailer

Leo is a top lad, very professional and extremely excellent service. Revived my car!!! Would definitely recommend to anyone thinking about getting their car detailed. Worth every penny.

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

My car looks like new now

The best car clean and wax I’ve ever had and restored my very green and mouldy convertible roof. My car is sparkling !! Excellent service - on time at our home. Would always now choose this company. Thank you Lewis.

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient, super friendly and did a great job

The two guys that came to clean the car were super friendly and got the job done quickly. Someone had been sick in the car and they were unfazed to get it clean, sanitising it for the cost also, then doing a full valet inside and out. When I went to check the car it was immaculate. Can’t recommend them enough!

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

“Exceptional 5-star Service and Professionalism! Best in London!”


I recently used this car valet service, and I couldn’t be more impressed! From the moment I handed over my keys, their team demonstrated unmatched professionalism and care. My car was handled with the utmost attention, returned spotless and exactly on time. The entire process was seamless, efficient, and stress-free.

What truly stood out was their courteous and accommodating attitude, making me feel valued as a customer. It’s rare to find such a perfect blend of reliability and excellence. I highly recommend their services to anyone looking for top-tier valet care. Five stars well deserved!

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

A job second to none.

Lewis was very professional and very courteous. He was on time and very well presented. He took utmost care in how he washed my car. When he finished we went around my car and showed me in details exactly what he had cleaned. I was very surprised as to how different my car looked after a full wallet. A job extremely well done.

December 5, 2024
Unprompted review

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