Medvape.shop Reviews 

780
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the fast delivery, with several noting their items arrived quickly and as promised. People often find the products to be of good quality, meeting or exceeding their expectations, and arriving well-packaged. However, some customers also noted significant issues with customer service, reporting a lack of response or very slow communication regarding their orders. A number of people experienced problems with incomplete or incorrect orders, and some never received their products at all. Additionally, several reviewers mentioned products being weaker than expected or not meeting quality expectations, leading to dissatisfaction.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and authenticity. Many customers express... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast shipping and... See more

Order

People report ambiguous experiences with order, with many expressing significant dissatisfaction. Customers... See more

Response time

Clients share negative opinions on response time, with many reporting significant delays and unresponsiveness... See more

Quality

Users describe ambiguous interactions with quality, with many customers expressing satisfaction, noting great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First off; GREAT customer support! This family business really knows how to take care of you. Kind and quick to answer + super generous if something goes wrong. They stock a wide variety of CBD,... See more

Company replied

Rated 5 out of 5 stars

Lots of update emails regarding the shipment. Better too many than none. My biggest concern really was that it could be a scam, as there are vape scam shops out there (those often have minimum order r... See more

Company replied

Rated 5 out of 5 stars

So I was a bit reluctant to buy some of these vapes since they're banned where I live. Decided to go for it anyway, plus a free rolling tray according to the website. Got the vape, taste is amaz... See more

Company replied


Company details

  1. Vaporizer Store
  2. Cannabis store
  3. Seed Supplier

Written by the company

Medvape #1 for dry herb vaporizers in Europe. DHL Express to Your door in 24 Hours!


Contact info

3.3

Average

TrustScore 3.5 out of 5

780 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(780)

119 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service. Very helpful to me when I had delivery problems, caused by the post office and NOT Medvape shop. Thank you

July 11, 2024
Unprompted review
Medvape.shop logo

Reply from Medvape.shop

Thank you very much, for great feedback, Your welcome anytime to Medvape.

Rated 5 out of 5 stars

Allways good elsker Medvape!!

Allways good elsker Medvape!!! Cbd vapes og olje og gummier er fantastiske og funker for min del mot mine plager ptsd etc, så anbefaler alle som sliter med depresjon adhd ptsd eller noe annet smerter etc revmatisme prolaps osv, dette er en sjappe du får kvalitet fra, alle funker kjempe bra og kannavape sine carts er perfecte og samme med golden buds full spec cbd, samme med H4cbd en er perfekt så anbefales virkelig, det kommer slltid fram innen 2-3 dager 🙏🏻 og kundeservicen er fabelaktig! Much love medvape

July 11, 2024
Unprompted review
Medvape.shop logo

Reply from Medvape.shop

Thank you very much, for great feedback, Your welcome anytime to Medvape.

Rated 5 out of 5 stars

Great stuff

Great customer support, Was abit slow to get back to me, but once they reached out they sorted me out.

My parcel got sent back midway, so contaced medivape and they made sure to sent it to me again with express delivery, also they threw in an extra item in my delivery as compensation, much apreciated.

July 4, 2024
Unprompted review
Medvape.shop logo

Reply from Medvape.shop

Thank you very much, for great feedback, Your welcome anytime to Medvape.

Rated 3 out of 5 stars

Frequent issues, no response.

I’ve placed 4 orders. The best arrived in just over a week. The other 3 have all had issues that have taken delivery to a month or so. Recent order was over a month late as they forgot it when they changed warehouse. My current order is a month late as they forgot the paperwork so it was returned. Have responded and are resending.

Product is great, logistics, support and organisation just aren’t good enough. Such a shame.

May 27, 2024
Unprompted review
Medvape.shop logo

Reply from Medvape.shop

Hello Andy,

Sorry to hear you had a bad experience, things are much better now the logistics department is working fantastic faster deliveries. You always welcome to Medvape.

Rated 1 out of 5 stars

Received useless Utillian dryvape pipe…

Received useless Utillian dryvape pipe (€175,-) in januari 2024. It does not deliver more than 129 to 135°C in the highest setting instead of proper heat. (Like 140 to 210°C)
Medvape service number guy promised a brand service number I never received. I kept calling (no answer) and have sent emails to no avail - even included photos of temperature testing. I asked for a reply, demanded a replacement or reimbursement. No answer by mail or phone, so far - six months after! Disappointing and unacceptable.

June 21, 2024
Unprompted review
Medvape.shop logo

Reply from Medvape.shop

Hello West Wind,
Were sorry your not happy with the product you bought.

The Utillian 722 offers four carefully selected pre-set temperatures 180C°,190C°,200C°,210C° (356°F,374°F,392°F°,410°F)

if you feel it is not heating enough, We can refer you to our distribuors whom chooses to handel warranties themselves.

If you're still having an issue with it please contact our customer services with your order refrence and full name, Have a wonderful Day.

Rated 3 out of 5 stars

Just a note to further deliveries.

Just a note to further deliveries.
Please register on the package the complete address as well as my contact number for direct call when the delivery agency arrives to place.
Thank You

June 19, 2024
Unprompted review
Medvape.shop logo

Reply from Medvape.shop

Hello Joel,
Thank you for your feedback, were Happy that you rceived products safely.
Shipping is doing much better. You are Welcome back anytime to Medvape.

Rated 4 out of 5 stars

Refund but good customer service

there was difficulties with a relocation of the warehouse and ultimately could not recieve my product, however they stayed in contact and agreed to a refund, due to the issues, good customer service as i dont mind issues aslong as the business stays in contact and they usually responded via whats app within a few hours, recieved confirmation that the item returned to them and my refund should arrive today

May 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

First order got lost by dhl, after they found out they sent me the item i ordered + a gift for free and it arrived the next day in the netherlands. Very well done and very kind.

June 12, 2024
Unprompted review
Rated 1 out of 5 stars

Not what i ordered

I placed an order with you on May 23, 2024. They were two "FIREFLY 2+ TOP LID" and I paid 899.87 kr for them. My surprise was that the shipment arrived today, June 6, 2024 to my house and when I opened the package I found that it is not the product I ordered, but rather that they are two "carryin cases" from Firefly. As you will understand, I am not satisfied with what happened and I would like you to give me a solution, either by returning the amount paid or by sending me the product that I really requested. I am looking forward to your response.

June 6, 2024
Unprompted review
Medvape.shop logo

Reply from Medvape.shop

Hello Paul, were sorry to hear you recieve the wrong product, Please let our Team solve for you as soon as possible.
There is a return slip thats comes with the package did you send back to our warehouse as yet?

Rated 5 out of 5 stars

Customer service 🏅

Was a bit cautious at first, when i didn't get a confirmation, but customer support replied shortly after i messaged them! Product delivered a few hours ago, will check it out when im done with work.

May 29, 2024
Unprompted review
Medvape.shop logo

Reply from Medvape.shop

Thank you so much Jurre, your alwys welcome to Medvape.💚❤️

Rated 2 out of 5 stars

Never again

24.4. I ordered from medvape.fi Davinci IQC black and 10mm water tool adapter (both said IN STOCK).
25.4. I wrote to the message board in my order and nobody answered.
26.5. they "started handling" my order but after they changed the status, nothing happened.
2.5. I wrote email but nobody answered.
4.5. I wrote to the message board in my order and nobody answered.
6.5. I wrote to the whatsapp that is IQC black out of stock even when it said ”in stock”? and if it was possible to change to color to red that could be in stock?
7.5. they replied to me how to change the color and that they have black color in stock. I repplied 7.5. That some kind of delay message would been nice and can you give any kind of estimation for the black color? The answer was soon.
10.5. 22.28 o'clock they registered the package.
14.5. delivery company picked it up.
17.5. delivery company delivered my order, but there was only IQC black.
19.5. I wrote that when they are going to deliver the adapter? but nobody answers.
20.5. they register the delivery and it was picked up.
24.5. the adapter was delivered.
So from ordered to delivered: 23 days for IQC and 30 days for adapter. Delivery time was decent 4-5days. Handling time was 18 days for IQC and 24 days for adapter.
Like I had to prey for them to deliver my order.
1 STAR for working product and 1 STAR for delivery companies.

May 24, 2024
Unprompted review
Medvape.shop logo

Reply from Medvape.shop

Hello
Thank you for your feedback, next time please reach out to our customer support before posting a review.
Lets work together and keep the peace in the Medvape community.
Your always welcome back to Medvape.

Logistics department may have made a mistake, in sending the wrong product, you never said anything after recieving package.
The communication from you was to change for different color which caused the delay in shipping.

For future references there is always a return slips that comes with each package, for customers to send back if they choose too.

5 out of 20 customers usually send back the products that was wrong. :-(

When mistakes happens we always solve in a timely manner,
Much appreciation for our customers letting us know whats happening with their orders.

Rated 3 out of 5 stars

It took very long from ordered to…

It took very long from ordered to receiver.

May 24, 2024
Unprompted review
Medvape.shop logo

Reply from Medvape.shop

Hello Lisse,
Sincerely Sorry that your not happy with the delivery time, our logistic partners are now shipping faster. We hope you will come back to shop with us and enjoy your 10% discount compensation for late delivery.

Kind regards
Shandy

Rated 4 out of 5 stars

Wrong order with less what I payed. All good now

Wrong order with less in it than what I payed for. They also never answered my email.

Edit: They answered a week later...
They send me the right one and I could keep the other one too, so they are alright.

May 6, 2024
Unprompted review
Medvape.shop logo

Reply from Medvape.shop

Hello Franky,

Sincerely sorry to hear that you recieved the wrong products, Give us chance to solve for you?

We recieved your email, our reply was that you keep the vape and we will send you the correct vape.

At Medvapes when a customer recieved the wrong disposable product, they can keep product free of charge, and we send a new.

Please feel free to contact our customer services via whatsapp or Telegram. Have a wonderful season.

Kind regards
Shandy

Rated 5 out of 5 stars

Delivery of the item that i have…

Delivery of the item that i have purchased was fast from Holland to Greece and the staff was very quick replying to my messages when a problem occurred.

May 20, 2024
Unprompted review
Medvape.shop logo

Reply from Medvape.shop

Your always welcome to Medvape, we appreciate your honesty.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look