Meet Me-there Reviews 

Ordered 2 bikini’s 7 days ago, no further information, goods aren’t collected yet (according to the website). We are leaving on holiday in 5 days. No response to emails. No time? Still they are posting 2 tiktoks a day and spamming my mailbox. Reference #2550242. I would like to cancel and get a full refund (included shipping costs).

The last 2 months, this company has received 149 one-star reviews out of a total of 176 reviews. I think that says it all, but here is my review to add to the negative feedback:

I ordered a dress for my daughter that was expected to arrive within a few days. 37 days have now passed, and the tracking information has not been updated since the first day. Despite this, Meet Me There states that the order cannot be cancelled because it is supposedly still in transit.

Others may have had a better experience than I did, but considering the large number of similar negative reviews, I find it difficult to understand why customers would continue to take the risk of ordering from this company. Businesses that consistently fail to meet reasonable customer expectations should be held accountable by the market. In my view, consumers would be better served by supporting more reliable retailers and allowing poorly performing companies to face the consequences of their service standards.

Now I got a reply on this review that they are "So, sorry" and want to help out if they get the order number. How about just replying to all the e-mails I have sent instead of communicating through Trustpilot! Also, this is my second review. You also replied on the first saying the exact same thing as now. Nothing has happened since so it's just you guys pretending to do customer service.

My order# is #2541343. If you actually do help me, I might revise this rating to...no, I won't, you would still earn nothing more than a 1-star for this terrible experience. You trick people with short delivery times that you can't hold and when things go wrong, you pretend that there is nothing you can do. Be better!

Terrible experience. I placed an order more than three weeks ago and have emailed the company five times requesting tracking information and an update on my order. Not one email has been answered. At this point, I have no idea if my order is even being processed. Completely unacceptable customer service. I honestly don’t understand how this company stays in business. UPDATE: My postal code was not missing - love the excuse though and lack of accountability, took coming here to get a reply, do better.

I have been waiting for my package for 5 weeks. I have never gotten a single update. Not any emails about if it has been shipped out or lost. When i bought the dress it said that dress would be UP TO 3 weeks delivery time but when my friend did commercial for that same dress it arrived within 3 days i was told. I have contacted your email but never got an answer and just started getting ads. Order #KCIU5PNLK - millie pink dress xxs/xs

I have canceled my order by emailing them and getting an answer saying that the order has been canceled but no money on my account the past week.

I would like to get my refund this week.

Order number: 2542383

Thank you for your reply.

Could you please clarify how you would like me to contact you when I have already emailed your customer service several times, including a formal complaint, without receiving a response?

For privacy reasons, I do not wish to publish my personal details publicly on Trustpilot. However, you already have my contact details. Please refer to my existing correspondence and search your inbox. My email address start with “h-r…” and were sent from Norway. My Name is Hilde.

I also attempted to return items within the published return period. However, I was unable to complete the return because your return system would not allow me to proceed with a Norwegian return address.

In addition, the issue is not whether taxes and duties may apply outside the EU. The issue is that taxes and duties were stated as included in my order, yet I was still required to pay additional charges before receiving my package.

Kind regards,
Hilde

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Svar fra Meet Me-there

Hi,

Thank you for your review.

We’re sorry to hear about your experience. We would really like to help, but unfortunately we cannot find your details based on your Trustpilot name alone. For customers outside the EU, taxes and duties may apply, as stated on our website. If your order was placed within the EU, we would of course like to look into this and resolve it for you. Please email us so we can help you further.

Kind regards,
Team Meet Me There
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As an international customer, I am disappointed with my experience.
Taxes and duties were stated as included, but I still had to pay additional customs charges before receiving my package.
I also attempted to return some of the items well within the published return period, but the return portal did not work and no shipping method was available.
I contacted customer service several times regarding both issues, but I have not yet received a response.
This order was placed for my teenage daughter, who is part of Meet Me There’s target audience. Had this experience been positive, we would most likely have ordered from this store again, including ordering the same items in a different size.
Unfortunately, due to the issues we have experienced with import charges, the return process and customer service, we no longer feel confident purchasing from Meet Me There in the future.
I have documented all correspondence, screenshots, delivery dates and return attempts, and I sincerely hope Meet Me There will resolve this matter promptly.

I have ordered 3 dresses unfortunately non of then fits me correctly so i had to make a return. I tried like a thousand times and i can not generate the return label, i emailed them 2 times and haven’t gotten any response. I am moving out of the country in 5 days and i don’t have much time to wait any longer just for the return label. I am very disappointed because my rights to return are not being respected!!!
Order number: 2538160

I ordered several items for more than EUR 500 on May 1st 2026, the full amount was paid on May 2 nd 2026. Today ist June 15th 2026 (45 days passed) and i have not received any item of my order, nor did i receive any answer or information on several requests, and the money was not refunded. This smells like fraud.

Next day I received an email that meet me there will ship the items immediately! But one week later (21.june) nothing happened! Meet me There did not ship anything and did not answer my requests.
In my opinion meet me there is either corrupt or struggles insolvency!

I have emailed twice about my order. No response. I would like to cancel my order as specified in one of my emails since people seem to receive a response on here.

i would not suggest you use this company their customer service is the worst i have experienced. i have had to pay to return two lots of orders as they sent the second one despite my plea to cancel it. the return form does not work so after many emails i just sent back to the address but this cost me over £20.
an absolute sham of a company i strongly recommend you do not order from this site

On the 18th of June I have a graduation. I ordered a beautiful dress from Meet me there June 5th, however according to the emails sent to trace your order the order has not yet been shipped after 8 days (today is june 13th). I also sent messages and emails to the brand however they did not respond. I don’t know what else I can do.

I am from Norway, i ordered my package 16th of may and it was barely any updates as well as they had «forgotten» to send it. It is 12th of june and it just came today, but the problem is that meet me there is registrered in the voec list so we don’t have to pay customs/mva but i need to pay it so not just that it came really late i also have to pay customs and duty. Will not be ordering there again, don’t do it you will only be scammed cuz you will just have to pay double the prize

Awesome clothes with great quality, but the shipment is horrible. I ordered 06.05.26 and it still hasn’t arrived (11.07.26)

This is my second time writing a review and whatever you do DONT buy from here. I waited 2 months for my package and then I had enough so I contacted them for the fourth time and told them I want to cancel my order but now it has been 12 days and I don’t even got an answer now. I will take legal action now. Don’t think you can scam me.

I ordered a dress for my school end the 20th of May, they promised 2 days delivery and now it is the 5th of June and not yet dispatched!!! And no answer by mail. They were quick on taking the money though!! How do we get the money back at least?!! So pissed off by this false marketing! Dont buy anything here if you actually want it delivered.

DO NOT ORDER HERE!
I waited 2 months for clothes that never showed up. They lied to my face saying the order was “delivered”, but ignored my request for a tracking link to figure out where the clothes ended up. I even visited the shop in person, were the staff were rude and told me they had nothing to do with the website (!?).They left me completely without help. I am now taking legal action. Save yourself the stress and shop somewhere that actually delivers and doesn’t try to scam you.

This store used to offer returns from the UK however have quietly changed policy and after doing a deep dive on Google have found a buried one line sentence indicating they appear now not to offer this. I have emailed them to ask how to return a faulty item and they have failed to reply. Appears that we are now £200 out of pocket, with no redress on faulty and terrible quality goods.
Believe the reviews, they are accurate.

I placed an order over 5 weeks ago and have yet to receive it. I have contacted customer services and they say they are experiencing a high volume of orders and to expect it soon (they said it would arrive within the week 3 weeks ago!) Hopefully the item I ordered is great when it does eventually arrive, but do not shop here if you need something soon.

I ordered a bracelet and a top using my gift card. Almost a month has passed, and I still haven’t received any notification or email that my package has been shipped. I contacted them via Instagram and email, but they never replied.

Very disappointing service. I wouldn’t recommend ordering from here.

I placed an order on May 12, but I still have not received it. Since then, I have received no updates, and the order status has not changed.
I have contacted customer support twice, but I have not received any response from a real person. The only replies I get are automated messages stating that someone will contact me within five business days, which has never happened.
This situation is extremely disappointing. My daughter was eagerly waiting for the clothes we ordered, and the purchase was worth around €200. Unfortunately, the lack of communication and the long delay have left us very disappointed with the overall experience.

Based on my experience, I cannot recommend this brand. Customers deserve clear communication and reliable customer service, especially when orders are delayed.