Meet Margo Reviews 435

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly demeanor, often highlighting their ability to simplify complex processes and provide clear, jargon-free explanations. The service is frequently described as outstanding, with many appreciating the efficiency, attentiveness, and personalized support received throughout their mortgage or insurance journeys. Reviewers also commend the quick response times and proactive communication, which significantly reduces stress and ensures a smooth user experience. However, some people were dissatisfied with the service, noting slow responses and a feeling that their situation wasn't thoroughly investigated, ultimately leading them to seek assistance elsewhere.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service, with many reviewers highly recommending the company for its... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and support from... See more

Response time

Consumers find response times to be positive, with many reviewers praising the quick and efficient... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting an amazing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Meet Margo was fantastic! We were confused on what to do with our mortgage due to multiple complexities with changing careers, house on the market and maternity leave. After one call with Miranda expl... See more

Company replied

Rated 5 out of 5 stars

Totally recommend Meet Margo, Katie Crosby and Paige Waugh so helpful on the mortgage advice element. Joe Millard and Becky McGinlay have been so helpful sorting out life insurance and a Will for m... See more

Company replied

Rated 5 out of 5 stars

What a pleasure it has been to deal with Katie, Jordan and the team - firstly during our remortgage and again when looking for our next home/mortgage. They are efficient, patient and understanding, e... See more

Company replied

Rated 5 out of 5 stars

If you need a new mortgage, renewal or some advice, I couldn’t recommend anyone else. They are super helpful, knowledgeable and really ensure the whole process is simple. A special thanks to Katie w... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Insurance Broker
  4. Non-Bank Financial Service
  5. Property Investment

About Meet Margo

Written by the company

Our mission is to reshape mortgage advice in a way that helps more women feel at home with their home finances.

We offer mortgages, insurance and wills, and our advice is always FREE to access because lenders pay us a procuration fee.


Contact info

4.9

Excellent

TrustScore 5 out of 5

435 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Not the best experience

I had a great initial call with my advisor, but felt the communication after that point could be improved. I was repaying my help to buy loan and remortgaging, but I found the advisor not able to answer my questions. I struggled to know which steps to follow for the paperwork which result in delays to the process. I would have expected a mortgage advisor to have dealt with my circumstances before. I probably wont be a returning customer.

February 10, 2025
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Reply from Meet Margo

Hi Helen,

Thank you for taking the time to share your experience of Meet Margo. We're sorry that it didn’t meet the five-star standard we always strive for.

We’re pleased to hear you had a great initial call with your adviser, but we understand that clear communication throughout the process is just as important. Looking into your case, we can see that you were repaying your Help to Buy loan alongside your remortgage, and we appreciate that this can be a complex process.

Your adviser was unable to answer a specific question regarding solicitor details because the lender does not release this information until your application is approved. This is a standard process set by the lender, and as soon as the details became available, we provided them to you.

In terms of guidance on the steps to follow, we shared an overview of the Help to Buy repayment process with you and also covered it during your call. However, while we manage the mortgage side of things, the Help to Buy scheme requires homeowners to liaise with them directly for certain aspects, such as paperwork submissions. We completely understand how this might have felt unclear at times, and we’ll take your feedback on board to ensure we better communicate what to expect from everyone’s role in these situations.

Apologies again that you feel your experience with Meet Margo fell short. If you'd like to discuss any of the above, please reach out to me directly at claire@meetmargo.uk so we can set up a call.

Best,
Claire

Co-Founder, Meet Margo

Rated 5 out of 5 stars

Simply brilliant!!

The team that have helped me with my mortgage application have been simply brilliant and super friendly I can't recommend them enough! Katie has been the main advisor for my application and everything has been super smooth as a first time buyer and anything that i needed help with was responded to quickly and explained very clearly. Some of these responses coming in the evening showing their dedication to their clients! Thanks for all your help in getting me my first home!

February 12, 2025
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Reply from Meet Margo

Thank you for your kind words! We're so happy Katie and the team made your first-time buyer journey smooth and stress-free. Huge congrats on your first home! 🏡

Best wishes
Claire

Rated 5 out of 5 stars

Charlotte & Lucinda have been amazing

Charlotte & Lucinda have been amazing!

They have been so friendly, professional and efficient!

Couldn’t have asked for a better team!

February 11, 2025
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Reply from Meet Margo

Thank you! We're so glad Charlotte & Lucinda could make the process smooth and stress-free for you. We’ll be sure to pass on your kind words!

Best
Claire

Rated 5 out of 5 stars

We had a fantastic experience with Meet…

We had a fantastic experience with Meet Margo. Dan was our broker and was incredibly knowledgeable and patient with all our questions. Would recommend and definitely use Meet Margo again.

November 8, 2024
Unprompted review
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Reply from Meet Margo

Thank you! We're so glad you had a fantastic experience with Dan. We'll be here whenever you need us again!

Best wishes
Claire

Rated 5 out of 5 stars

Love the whole team at MeetMargo

Love the whole team at MeetMargo - from sorting out our insurance package through to a mortgage renewal (which was made more complicated thanks to Help to Buy being rubbish) nothing is too much for their expert team.

February 4, 2025
Unprompted review
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Reply from Meet Margo

Thanks Rachel! We're so happy to have helped with both your insurance and mortgage renewal. The team is always here to make things easier—even when Help to Buy isn’t!

All the best
Claire

Rated 5 out of 5 stars

Exceeded expectations

Meet Margo (in particular Charlotte and Lucinda) have exceeded every expectation I could have as a first time buyer. Communication is so efficient, and I felt like I could ask about every silly question I had, and was always provided with timely responses. Their knowledge is great and felt supported through the whole process. I've already recommended them to multiple friends, who have all subsequently reached out to tell me how amazing their experience has been too!

December 27, 2024
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Reply from Meet Margo

Wow, thank you! We're so happy Charlotte and Lucinda made your first-time buyer journey smooth and stress-free. It means the world that you've recommended us—nothing beats word of mouth! 🏡

Big thanks
Claire

Rated 5 out of 5 stars

very helpful

All the team are very helpful, and always have the time for you. The team are fantastic at breaking down the information to make it easier for first time buyers

January 24, 2025
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Reply from Meet Margo

Thanks Jack! We're so glad the team could make things clear and stress-free for you. Helping first-time buyers is what we do best! 🏡😊

Best wishes
Claire

Rated 5 out of 5 stars

Very helpful and efficient

Very helpful and efficient, the service provided was friendly, supportive and they earned the recommendation that we had been given

January 21, 2025
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Reply from Meet Margo

Thank you for your kind words, Louise! We're thrilled to hear our service lived up to the recommendation. It was our pleasure to support you!

Best wishes
Claire

Rated 5 out of 5 stars

Great service provided

Great service provided, always available to support us with any queries and questions we have throughout the process.

January 16, 2025
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Reply from Meet Margo

Thank you! We're so glad we could be here for you every step of the way. Always happy to help with any questions!

Best wishes
Claire

Rated 5 out of 5 stars

Really impressed and pleased…

Really impressed and pleased with my experience of getting a mortgage through Meet Margo. They were recommended to me by a friend and I'm pleased that I used them. My adviser Miranda was very informative, supportive and thorough; guiding me through the process, whilst proactively keeping me updated at each stage. I would definitely use them again and recommend. Thank you Miranda, Paige and Meet Margo.

January 15, 2025
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Reply from Meet Margo

Thank you so much for your kind words! We're thrilled to hear you had a great experience with Miranda and Paige. It’s fantastic to know you felt supported and informed throughout the process. We truly appreciate your recommendation and look forward to looking after you in the future.

Best wishes
Claire

Rated 5 out of 5 stars

Great Sevice

I cant recommend katie enough! She is incredibly knowledgeable, patient, and always available to answer my questions. Her guidance was invaluable, and I highly recommend Meet Margo to anyone seeking a stress-free mortgage experience.

January 14, 2025
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Reply from Meet Margo

Thank you for your feedback, Naomi! We're so glad Katie could provide you with the guidance and support you needed. Your recommendation means a lot to us—thank you for choosing Meet Margo.

Best wishes
Claire

Rated 5 out of 5 stars

Great experience using MeetMargo

Great experience using MeetMargo. Kind, knowledgeable advisors, not at all pushy and we got a great mortgage offer. They made the process really simple and were always available if help was needed. Really great service from Dan and Paige on the mortgage side and Hannah on life insurance, we will definitely be recommending Meet Margo to friends and family!

January 10, 2025
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Reply from Meet Margo

Thank you for your wonderful feedback! We're so happy Dan, Paige, and Hannah could provide you with a smooth and supportive experience. Your recommendation means the world to us—thank you for choosing Meet Margo! 😊

Best wishes
Claire

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ for Katie Crosby

⭐️⭐️⭐️⭐️⭐️ for Katie Crosby

I cannot recommend Katie highly enough as a mortgage advisor. From start to finish, she was incredibly knowledgeable, patient, and attentive. She took the time to explain every detail and made what could have been a stressful process feel smooth and manageable. Katie was always available to answer my questions, no matter how small, and she went above and beyond to ensure I got the best deal possible. Her professionalism and dedication are second to none. If you’re looking for someone you can trust to guide you through the mortgage process, Katie is the one!

January 9, 2025
Unprompted review
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Reply from Meet Margo

Thank you so much for your kind words! We're delighted Katie could make the process smooth and stress-free for you. Your recommendation means the world to us!

Best wishes
Claire

Rated 5 out of 5 stars

Helped give us security and peace of mind

We recently worked with Matt, who helped us secure a variety of insurance policies. His guidance, advice and professionalism was invaluable and was a pleasure to deal with. Since having kids, we were conscious to have policies in place to protect our future and give us peace of mind. Matt was able to assess our situation, provide a variety of options and work with our budget. He explained things in a simple and concise way. We are very happy with the policies that Matt helped us secure and wouldn't hesitate to recommend Meet Margo's services.

January 6, 2024
Unprompted review
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Reply from Meet Margo

Thank you for your thoughtful feedback! We’re so glad Matt could provide the right advice and help secure the policies you needed for peace of mind. It’s great to hear you had such a positive experience, and we appreciate your recommendation.

Thanks a mil,
Claire

Rated 5 out of 5 stars

Great service

Great service. Very quick and easy. Thank you.

January 2, 2025
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Reply from Meet Margo

Thank you! We’re so glad the process was quick and easy for you. We appreciate your feedback!

Best wishes
Claire

Rated 5 out of 5 stars

The team at MeetMargo were fantastic…

The team at MeetMargo were fantastic throughout our Mortgage application and special mention to Chris and Mia.

They offered honest, clear and knowledgeable advise from day one and the communication was excellent throughout the process all the way up to completion! Would highly recommend.

December 24, 2024
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Reply from Meet Margo

Thank you for your wonderful feedback! We're so glad the team could provide clear, honest advice and keep you informed throughout the process. We truly appreciate your recommendation!

Best wishes
Claire

Rated 5 out of 5 stars

Really great experience with Meet…

Really great experience with Meet Margo, the team were so attentive and everything was explained so well. We received our mortgage offer really quickly. Thank you

December 20, 2024
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Reply from Meet Margo

Thank you for your lovely feedback, Becy. We’re so glad the team could provide the attention and clarity you needed, and that your mortgage offer came through quickly.

Best wishes
Claire

Rated 5 out of 5 stars

Brilliant brokers

This is my 2nd time working with the Meet Margo team and I highly recommend them and will use them again myself in the future. They are knowledgeable, efficient and the communication is frequent and clear.

December 17, 2024
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Reply from Meet Margo

Thank you for your loyalty and kind words, Nicola! We're delighted to have been able to support you for the second time and are so glad you found our service clear and efficient. We look forward to working with you again in the future!

Best wishes
Claire

Rated 5 out of 5 stars

Great service, great people - would highly recommend

Building up to our mortgage renewal this time, given the market, was quite stressful. I started following Meet Margo on Instagram first of all, and just found the way they communicated was straightforward and took all the jargon away, it felt like there was finally a trustworthy source of information about the market that I could rely on and follow. So, when we got to 6 months prior to our renewal being due we signed up to the app and from the minute we did the team took all the stress out of the process. Charlotte in particular was great and kept us well informed, as did the rest of the team whenever we had any questions or didn’t understand aspects of the process. Can’t recommend them enough, I’m telling all our friends to sign up now!
Thanks to all the Meet Margo team, we’d definitely use them again.

October 1, 2024
Unprompted review
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Reply from Meet Margo

Thanks for sharing your experience, Vikkie! We're so happy to hear Charlotte and the team could make your mortgage renewal process stress-free. It means so much that you found our approach helpful and straightforward. We can’t wait to work with you again in the future!

Best wishes
Claire

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