MegaCasino Reviews 483

Do not play on this site. They are now being investigated by the Gambling Commision. I encourage all players who have dealt with this company to request their full SAR and contact the Gambling Commision and forward it to them so they can investigate the mismanagement of your accounts and also result into their license suspension. They have shady practices including not letting you make any withdrawals if you do have any winnings so you have no choice but to continue playing. Please do as I say and request your full SAR and contact Gambling Commision asap as it would further add to the current investigations so this place can be shut down and license suspended. Complaints ongoing.

Scam casino. There are no bonus games. And if you land a bonus be prepared to be very disappointed. SCAM. SCAM. SCAM.

Awful company, avoid, plenty other reputable gambling sites out there. Customer services are impossible to deal with. Generic responses from bots, no live chat, no answers to questions. 4 hrs to respond with a carbon copy of their last respons. AVOID AVOID AVOID!!!!!

Really didn’t want to leave a bad review but I’m so disappointed. Won a little bit of money and completely understand my account needs to be verified first, however I have tried desperately to do this and have emailed their customer service and the dreadful chat bot and still have got nowhere. Devastating experience.
Username: lilobubs

They claim to process withdrawals within hours...well, 28 hours later and my withdrawal is still sitting in pending and no closer to being paid. Live chat will give you the usual "additional checks and verification" line and will give you no actual information at all.

And all this time with them, I was under the impression they were a professional and respectable casino...clearly mistaken there!!

YOU CANNOT WITHDRAW YOUR WINNINGS THIS CASINO HAS THE WORST CUSTOMER SUPPORT I HAVE EVER USED IN MY ENTIRE LIFE. The problem I experienced was: I REQUESTED A WITHDRAWAL TO A CERTAIN BANK AND THEY SENT IT TO ANOTHER BANK ACCOUNT WHICH WAS ALREADY CLOSED. I DON’T KNOW WHY THEY DIDN’T RESPECT MY DECISION TO WITHDRAW MY FUNDS TO THE BANK ACCOUNT I CHOOSE, SO I’VE BEEN STRUGGLE FOR 5 DAYS WITH HUNDREDS OF UNRESPONDED EMAILS AND JUST MESSAGES LEFT BY A ROBOT. I CONTACTED THE BANK THAT THE ACCOUNT WAS CLOSED AND THEY SAID THAT THEY HAD RETURNED THE AMOUNT EVEN SO MEGA CASINO HAS NOT SENT IT AGAIN TO MY BANK ACCOUNT THAT I REQUESTED FROM THE BEGINNING It happened on: 2024-08-31 This means that I HAVE BEEN EXHAUSTED, STRESSED AND VERY DISGUSTED WITH THIS CASINO FOR 5 DAYS. I HAVE NEVER PUT MONEY INTO THIS ****** MEGA CASINO AGAIN

Update - i have now been able to withdraw funds but waiting for it to be processed, i will update once processed. Won over 1k, nobody is replying to me! Seems as though i’m not the only one. All i wanted to know was if my documents went through ok and what are the chances of me getting my winnings! I was told someone would get back to me within the hour but still nothing!

Really really poor customer service!

My username - vacvac_cv71

Made a deposit and not able to withdraw at all.

So i just made some money, cant witbdraw due to 'active bonus' of 50gbp

Tried cancelling the bonus, cant cancel due to error - all preventing me from withdrawing.

Reading bad reviews etc dont make it better too.. just emailed them, so lets see.

update 20/08 (evening)

so i did all the above around 0300 - email was responded on 0500 which at this point i went to sleep

long story short, customer service was there reasonable timing (email) and action was taken swiftly to remove my bonus to process the withdrawal (took around 6 - 12h not sure but no longer) and money in the bank.

IMPORTANT: to prevent any delays in the payment processing and the unpleasantness which comes with - DONT OPT IN FOR BONUS as the bonus policy states, once you have used all your deposited funds - the bonus is then used (real money 1st, bonus 2nd) which at this point your winnings are no longer counted as 'real money' but 'bonus money' = no money (basically)

other than the cheeky sneaky bonus scheme (which is why people got upset below) everything else was smooth with withdrawals

thanks for the assistance team - updating from 2star to 4star but i do state - you guys are cheeky indeed

Ok, so I made my deposit and won £800, instantly stopped playing and started the process of withdrawing. Tried a couple of time and said I had an active bonus (which I never used) so I cancelled this bonus and tried again and worked. After a few hours nothing had moved forward so tried the chat. All I got was a bit which I hate. Last night after reading all the reviews I emailed them direct and had a response pretty much straight away. Told me it was in the process etc. 2 hours later the money was in my account.

It took longer than most sites and the web chat is a bag of sh… rubbish but in the grand scheme of things the customer service was there.

I have no set deposit limits as these sites generally seem to pay out when you first sign up then goes rubbish. I understand the games I play like fishing frenzy and big bass are extremely volatile so I took the win and run. Big profit in around 10mins.

My withdrawal has been pending. For way over 24 hours after being told it will be processed within hours. Email is shocking they don’t respond and I’ve been waiting for over 2 hours on chat with no response. I just want my money. Username: Rocketrhys9

Seems to be the same thing with this site, they are quick enough to take your deposits but when it comes to withdrawing all of a sudden you have to verify your account!
I have sent everything I possibly can and they still won’t verify my account to make a withdrawal.
I would definitely avoid this site!

I was skeptical of this site because of the reviews i read on here, but i can honestly say i havent had a problem ive had every withdrawal ive made yes they take a little longer than some other sites but iam ok with that. I like the selection of games also and there all easy to find. 5☆ from me 👌

I have been waiting for 17 hours for a withdrawal and 9 hours for customer service. i have emailed and no response. they take the deposit in seconds but don`t want to pay out. i have money pending and money in my account i want to take out. i am so angry right now. i have been a member for years and fully verified. i will be taking this further.

In addition to review below. This is becoming more and more ridiculous as the days pass. You keep mailing saying my card is not verified. Before I tried to withdraw I had a mail to say it was verified. Then all of a sudden I get mails asking me to verify a card that has been inactive since last year. A card used on playojo which is a sister site to your company. I clearly don’t have that card to hand anymore. This site is essentially scamming me not out of winnings but out of my own mistake. Nobody here in support has helped and online chat support leaves you on standby for an hour then messages and closes chat.

“Updated”
Ok I hope they have no issues either. This has been way too stressful. A nice with should be celebrated not cause stress.

Disgusting!! Account is fully certified and they take deposits each day! The minute I won a large amount over 24 hours and still waiting!! Absolutely disgusting

I have no idea what is happening with this company...I'm hoping I can change this review if resolved... I won £575 I have tried to with draw and it keeps saying I have to upload documents....I have already uploaded driving licence and passport...bank statements and motor insurance and official government students grant letter ....I don't have any bills utilities as my partner pays them all what do I need to do to get through to some one to help .... I've tried every no response on email or chat th process is very stressful

Updated I have already contacted your support team zero help just get the same automated message I have even requested to speak to a manager

Updated.... I have amended to three stars after loads of emails and sending documents I finally got my winnings transferred if you are going to use this site make sure you get your documents verified first

Absolute shambles. Wanted to leave a good review as have been extremely lucky. Quick enough to take money, verified my ID etc. had a successful withdrawal which was a lot longer than I hoped but thought I would try again. Won. Now they want all kinds of statements etc when I have specifically stated I don’t want to increase my deposit limits and was told on chat that she had placed a limit on for me.
Lost my data clearly seeing as you’ve needed ID twice in a week. Scary.

Trying to explain to them that there are some issues and can’t actually speak to a human who clearly is understanding your concerns. Constant bots.

Absolutely disappointed with how slow their responses are and how they make withdrawals difficult

Sent various emails in regards to their requirements and have the same email response back every time. Live chat has had no response. Now looking at reporting this and taking it further.
Had so much stress today waiting on responses and I’m still waiting it’s unacceptable. As soon as this withdrawal is complete I refuse to pay any more money to your company!!! Shame as if the communication was better and given how lucky I have been I would have left a good review. Shambles. Like they money say in their bank earning interest and that’s that.
Username bethcariou

Avoid like the plague i wont a lot of money and they did everything possible to stop me removing it until i eventually lost it which was the idea save your money give it to charity or burn it instead

Done a spin on the roulette it landed on my number for £720 and then the game stopped, ball was sat on the winning number, man picked ball up and carried on spinning and didn’t register the win, screenshotted what happened and emailed 4 times no response