Good casino Withdrawal is a bit of a pain and they charge you if you make a second withdrawal the same today. I would get your id verified quickly as otherwise after first couple of withdrawals is... See more
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Review summary
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Great selection of games! 2 of my top ones did have a server error for couple of days but that seems to have been resolved now 🙂 extremely fast withdrawals (within 2 minutes) My go to casino at the... See more
Company replied
Just had some great customer service from Catalina. I had issued with verifying apple pay and she was patient and very helpful. I'm now waiting for an email to confirm if my documents have been ac... See more
Company replied
I’ve been playing Mega Riches for a long while now and have reviewed before 5* always! From customer service to extremely fast withdrawals it’s all just perfect 👌 I don’t always win of course but whe... See more
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Company details
About Mega Riches
Written by the company
Mega Riches is the new online casino licensed by the United Kingdom Gambling Commission with all the best jackpot slots on the market. Proud sponsors of West Bromwich Albion Football Club.
Contact info
3.2
Average
354 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Erik was very polite and helpful
Erik was very polite and helpful, he answered all my questions fully and helped me resolve my issue
August 1, 2025
Reply from Mega Riches
Hi Jessday,
Thank you for your kind feedback. We're so happy to hear that Erik was able to assist you. We'll make sure your message reaches him!
If you require any further assistance, our support team is here 24/7 and always happy to help.
Kind regards,
Team Mega Riches
Very quick to respond .
Very quick to respond , Daniel was friendly and very professional.
August 1, 2025
Reply from Mega Riches
Hi Elizabeth,
It’s great to hear that Daniel was able to provide the support you needed. We really appreciate you taking the time to share your experience, we’ll be sure to let him know!
Should you need any further help, don’t hesitate to reach out. Our team is available 24/7.
Kind regards,
Team Mega Riches
Amazing site
Amazing site.
Great wins.
Fab booster than yiu can cash out.
Needed advice about how to use booster & got a lot of help.
July 30, 2025
Reply from Mega Riches
Hello Kelly,
Thank you so much for your kind words!
We're thrilled to hear you're enjoying the site, having great wins, and making the most of the booster feature. It's also fantastic to know that our team was able to assist you with your questions, we're always here to help.
Kind regards,
Team Megariches
The chat agent Edoardo was very helpful…
The chat agent Edoardo was very helpful to me. He was very friendly and patient and helpful towards my issue . He did his best to resolve the issue in the quickest of times and is a credit to the team at mega riches. I would feel more than happy and confident if I had to to go him again. Thanks Edoardo
July 25, 2025
Reply from Mega Riches
Hello Daniel,
Thank you so much for your thoughtful feedback!
We're thrilled to hear that Edoardo was able to assist you in such a friendly, patient, and efficient manner. He truly is a valued member of our team, and we’re glad he left such a positive impression.
If you ever need further assistance, don’t hesitate to reach out — we're here 24/7 and always happy to help.
Best regards,
Team Megariches
Edoardo was absolutely amazing help!
Edoardo was absolutely amazing help!! Nothing was too much trouble and he was so efficient and helpful. First time I’ve ever experienced such brilliant customer service from an online chat
July 24, 2025
Reply from Mega Riches
Hello Charlott,
Thank you so much for your lovely feedback!
We're thrilled to hear that Edoardo provided such outstanding support and made your experience with us a positive one. We take great pride in delivering excellent service, and it’s wonderful to know he left such a great impression.
We’re here 24/7 if you ever need anything else!
Best regards,
Team Megariches
Spoke to an agent called Adele
Spoke to an agent called Adele, was very informative and managed to sort the issue quickly and efficiently
July 23, 2025
Reply from Mega Riches
Hello Andrew,
Thank you for your kind words!
We're glad to hear that Adele was able to assist you quickly and efficiently. We’ll be sure to pass along your feedback to her, it’s always great to hear when our team provides the level of service we strive for.
If you need any further assistance, we're here 24/7 and happy to help.
Kind regards,
Team Megariches
Amazing site and amazing customer service
Amazing site - new sign up player - had few issues and angele went above and beyond to help me with my situation- brilliant customer service
July 21, 2025
Reply from Mega Riches
Hello Luke,
Thank you for your review and valuable feedback.
We're delighted to know that you've enjoyed your experience at our casino, and we look forward to continuing to provide you with outstanding service.
As always, if you need any assistance, please feel free to reach out to our 24/7 live support via Chat or Email. We are always happy to help.
Best regards,
Team Megariches.
Excellent site .
Excellent site .. quick and easy deposits and withdrawals .. fantastic selection of games and very fun … the live chat is excellent also and Catalina is genuinely so lovely and helpful .. she was attentive and got my issue resolved very quickly and with a lovely manner .. honestly one of the best sites around
July 20, 2025
Reply from Mega Riches
Hello there,
Thank you for your kind review and thoughtful feedback.
We're thrilled to hear that you enjoyed your experience at our casino! We’ll be sure to pass along your positive comments to our agent.
As always, if you need any assistance, don’t hesitate to reach out to our 24/7 live support via Chat or Email. We’re here to help anytime.
Best regards,
Team Mr Vegas
Reply from Mega Riches
Hello Marge,
Thank you for your review and valuable feedback.
We're delighted to know that you've enjoyed your experience at our casino, and we look forward to continuing to provide you with outstanding service.
As always, if you need any assistance, please feel free to reach out to our 24/7 live support via Chat or Email. We are always happy to help.
Best regards,
Team Megariches.
I spoke to a man called Oscar who was…
I spoke to a man called Oscar who was very helpful and dealt with my issue quickly
July 20, 2025
Reply from Mega Riches
Hi there,
We're really glad to hear that Oscar was able to assist you quickly and provide the support you needed. We’ll make sure your feedback reaches him.
If you ever need more help you can always reach out to our live support 24/7.
Best regards,
Team Megariches.
Scammers, refunds only in "free spins"
I joined up on a promo for 50 free spins and a wager match. Unfortunately the promos didn't work and it was all very confusing to access. I contacted support who were able to help me and I got my free spins. Problem solved, or so I thought.
After the promotion, I played using my own money and ended up with some winnings. But when I went to play again using those winnings, my account balance had suddenly dropped to £0. I contacted support again, and after more than a week of waiting, I was told that the funds had gone missing — they acknowledged something went wrong, but said they couldn’t return the money or refund me.
Instead, they offered more free spins “as a gesture,” which I declined. To me, offering free spins instead of resolving a genuine issue just encourages further gambling and feels incredibly inappropriate and unethical. I asked again for a refund or proper resolution, but they ignored that part of the request and closed the conversation with a generic “sorry you're unsatisfied” message.
It’s extremely frustrating to have your money disappear, only for the company to admit fault and still refuse to make it right. Based on my experience, I wouldn’t trust this platform with any more of my money.
July 19, 2025
Unprompted review
Reply from Mega Riches
Hi there,
As you have raised a formal complaint, we will not be discussing the matter on a public forum. Please await a response from our team, who will be in touch with you directly through the appropriate channels.
Our customer support team is available 24/7 via live chat and email should you require any further assistance.
Best regards,
Team Mega Riches
AVOID
AVOID
Says account is verified on registration, you go to withdraw anything and then you need to upload 5 documents, not just that, there is no estimated time, u cant even do it through live chat and they take their SWEET time doing it. Gave up with my winnings and ended up going all in and losing them, the usual dodgy casino tactic. Would not recommend to anyone. Customer service on live chat was good but apart from that. Horrendous experience.
July 18, 2025
Unprompted review
Reply from Mega Riches
Hello Dawid,
We're sorry to hear about your experience, we understand how frustrating the verification process can feel, it's a legal requirement we must follow to ensure a secure and compliant environment for all players. We aim to process all documents as swiftly as possible, and we're always working to improve this experience.
We're glad to hear our support team was helpful, and if you're open to it, we'd be happy to look into your case further. As we were unable to locate your account with the information provided, we’ve requested a few additional details. Once received, we’ll gladly review the matter in full and provide further clarity.
Kind regards,
Team Megariches
Erik was the best thank you so much he…
Erik was the best thank you so much he was so polite and patient amazing service well done your the best.
July 16, 2025
Reply from Mega Riches
Hello there!
Thank you so much for your kind words!
We're thrilled to hear that Erik provided you with such excellent service. We'll be sure to pass along your feedback; he’ll be happy to hear it! If you need any further assistance, we’re here for you 24/7.
Best regards,
Team Megariches
I'm having fun
I love the game selection and the overall feel. Chatbot resolved my problem so I didn't need to talk to an agent. Very efficient. Keep it that way!
July 15, 2025
Unprompted review
Reply from Mega Riches
Hey Anna!
Thank you so much for your feedback, we are glad that the chatbot resolved your issue and made the process seamless.
If you have any other questions please feel free to reach out.
Best regards,
Team Megariches.
DO NOT PLAY ON HERE YOU WONT WIN…
DO NOT PLAY ON HERE YOU WONT WIN ANYTHING OVER 20P SCANDALOUS SITE!!! CONSTANTLY ON THE ROB -0☆ WORSED SITE EVER IVE PLAYED
July 13, 2025
Unprompted review
Reply from Mega Riches
Hi Candice,
We understand that it can be frustrating when gameplay outcomes don’t align with your expectations. However, please be assured that all our games operate using certified Random Number Generators (RNGs), provided by licensed and regulated game providers. These systems are independently tested to ensure fairness and fully comply with industry standards.
From your comment, it seems there may be a misunderstanding about how RNG-based games work. Outcomes are entirely random and are not influenced by the operator or the player’s past activity.
We’ve reviewed your gameplay and can confirm that you have had frequent wins above £0.20, which reflects the typical performance of the specific games you've chosen.
Kind regards,
Team Megariches
Great customer service from Catalina - lets hope my withdrawal is approved
Just had some great customer service from Catalina. I had issued with verifying apple pay and she was patient and very helpful. I'm now waiting for an email to confirm if my documents have been accepted, I've sent everything so should be fine.
I have seen the 1 start reviews so I am cautions and will update on here should my withdrawal not be approved.
Thanks
July 11, 2025
Unprompted review
Reply from Mega Riches
Hey Anthony!
We are glad that Catalina was able to assist you with your applepay verification.
Once you receive the notification that your document is verified you should have no issues withdrawing your balance to the same payment method.
If something does come up however, please reach out to us so we can review the account and see what the issue is.
Best regards,
Team MegaRiches.
Stop playing pragmatic
Have you noticed how many uk casino sites that are regulated by the UKGC are rated so poorly
It shows how badly the UKGC are doing.
The reason for the bad reviews is there’s a slot provider called Pragmatic, they provide a massive amount of slots, good slots but they have been corrupted.
Every few days they lower the RTP to a level where the slots stop paying.
Anyone that plays them will experience it as all of their slots are lowered at the same time.
They receive their revenue based on commission, so the more their slots generate the more they make.
The casinos can pretend to be unaware but they just need to look at the massive increases in revenue which happens every week now.
I have contacted casinos about it but they reply by saying all the slots are provided by regulated providers and ignore what I’m trying to tell them because they make a lot of cash from it.
I’ve spoken with the UKGC who need proof, so I’m making videos.
What would really help is all you people that can clearly see there’s something going on to do the same. Perhaps if the UKGC received a lot of these similar complaints they may act on it but remember they receive donations from casinos so can be corrupted.
July 3, 2025
Unprompted review
Reply from Mega Riches
Hi there,
We understand that Pragmatic Play may not be to your personal preference. However, we offer over 9,000 games from a wide range of reputable providers to ensure there’s something for everyone.
If you have concerns specific to Pragmatic, we recommend reaching out to them directly. As a licensed casino, we are only permitted to offer games that are fully tested, certified, and trusted under strict regulatory standards.
It's disappointing to receive a negative review about our platform as a whole based on one of the many third-party providers we feature.
If there is anything else you may need you can reach out to us via live chat or email. Our customer support team are available 24/7.
Best regards,
Team Mega Riches
Terrible terrible customer service and…
Terrible terrible customer service and robbing site! I won £900 over a month ago and it has not added to my balance! I have raised an official complaint with gambling regulators as this is not a legitimate company! Had it not been a big win i probably would not have missed it in my balance i have emailed several times and get the same robot response! They were great at first fast payout etc then it went downhill from there avoid like the plague dodgy site
July 1, 2025
Unprompted review
Reply from Mega Riches
Hi Gemma,
We’re truly sorry to hear about your experience.
We understand how concerning it must be to not see your winnings reflected in your balance. Please rest assured that we take all such matters very seriously.
However, as we’ve been unable to locate your account with the details provided, we’ve requested some additional information to investigate this properly.
Once received, we’ll escalate your case for immediate review and do our best to resolve it as quickly as possible.
Best regards,
Team Megariches
I had a query regarding verification…
I had a query regarding verification and I was given step by step instructions on live chat. I wasn’t rushed at all. Nikko was fab very polite and very helpful. The two payouts have been within minutes!! A great choice of games so all good so far!
July 1, 2025
Unprompted review
Reply from Mega Riches
Hi David,
Thank you so much for your wonderful feedback!
We’re really pleased to hear that Nikko provided you with clear, step-by-step assistance and that you felt supported throughout the verification process. It’s great to know you’re enjoying the fast payouts and wide game selection, exactly the experience we aim to deliver!
If you ever need help again, our support team is available 24/7 and always happy to assist.
Best regards,
Team Megariches
Stay away from this horrible site
Scammed and scammed again over and over again
£800 wasted in 7 days playing games with high pay out and guess what not even on bonus round not on bonus round in any of the games I played
Also mega riches use telegram for positive feedback back I have the proof but I can’t upload the files on here. .
Stay away as all the so is take your money and do not payout any bonuses
Bloody joke
June 14, 2025
Unprompted review
Reply from Mega Riches
Hi Michael,
We’re very sorry to hear about your experience and understand how upsetting it must feel when gameplay doesn't meet expectations. While wins and bonuses can never be guaranteed due to the nature of Random Number Generators (RNGs), we absolutely want gameplay to feel fair and enjoyable.
All games on our site are provided by licensed and regulated developers, using independently tested RNG systems to ensure fairness and unpredictability. That said, we take any claims of misconduct seriously and would like to review your session in detail.
As we were unable to locate your account with the information provided, we’ve requested a few additional details. Once we receive them, we’ll escalate your case for immediate review and follow-up.
Kind regards,
Team Mega Riches
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