Mega Riches Reviews 354

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpfulness and politeness of the staff, with several individuals being singled out for their excellent service in resolving issues quickly and efficiently. Reviewers also frequently mention a great selection of games and the overall ease of deposits and withdrawals, with some even describing the site as one of the best around. However, a significant number of people express dissatisfaction with the withdrawal process, citing difficulties in getting their winnings and frequent requests for additional verification documents, even after initial account verification. Some customers also report issues with the website itself, experiencing bugs, game freezes during bonus rounds, and uncredited winnings, leading to a perception of significant issues with the site's fairness or operation.

What people talk about most

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising specific agents for their helpfulness... See more

Payment

Customers consistently note negative experiences with payment, particularly regarding withdrawals. Many... See more

Website

Consumers find the website to be problematic, with many describing it as "horrendous" and "awful" due to... See more

Product

Customers had ambiguous experiences with product, with some reviewers expressing significant dissatisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good casino Withdrawal is a bit of a pain and they charge you if you make a second withdrawal the same today. I would get your id verified quickly as otherwise after first couple of withdrawals is... See more

Company replied

Rated 4 out of 5 stars

Great selection of games! 2 of my top ones did have a server error for couple of days but that seems to have been resolved now 🙂 extremely fast withdrawals (within 2 minutes) My go to casino at the... See more

Company replied

Rated 5 out of 5 stars

Just had some great customer service from Catalina. I had issued with verifying apple pay and she was patient and very helpful. I'm now waiting for an email to confirm if my documents have been ac... See more

Company replied

Rated 5 out of 5 stars

I’ve been playing Mega Riches for a long while now and have reviewed before 5* always! From customer service to extremely fast withdrawals it’s all just perfect 👌 I don’t always win of course but whe... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Casino

About Mega Riches

Written by the company

Mega Riches is the new online casino licensed by the United Kingdom Gambling Commission with all the best jackpot slots on the market. Proud sponsors of West Bromwich Albion Football Club.

Mega Riches

Contact info

3.2

Average

TrustScore 3 out of 5

354 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Shocking

You actually never win on this site , just played on the slot games with 70 pounds didn't get one win back nor made a withdrawal

June 28, 2025
Unprompted review
Mega Riches logo

Reply from Mega Riches

Hi Jayden,

This variance is a normal part of the gaming experience. Please also note that your bet size does not influence the game's RTP - the RTP remains consistent regardless of your wager amount.

As a licensed operator, we fully comply with stringent regulatory requirements. Our games undergo thorough testing and certification to confirm the accuracy of their RTP.

This ensures every player enjoys a fair, transparent, and reliable gaming experience. We remain committed to maintaining these high standards and providing a secure and responsible gaming environment.

Kind regards,
Team Mega Riches

Rated 1 out of 5 stars

Terrible do not use this site do not pay our excuse …

Terrible do not get it pay out excuse after excuse do not waste your time or money

June 9, 2025
Unprompted review
Mega Riches logo

Reply from Mega Riches

Hi Charlene,

Please reply to the messages of our Customer Support team who are trying to reach you for some time now. We need your cooperation on the matter.

Best regards,
Team Mega riches

Rated 1 out of 5 stars

AVOID AVOID

PLEASE PLEASE AVOID AVOID !!!!!!!!
Terrible owe me £1428 making a claim against this site, sent 32 pieces of evidence messed me around for 5 weeks been waiting and chasing this up daily since the 12th June with no sign of my money, avoid this site, trying to scam me out of my money after everything’s been verified, never ever experienced hassle like this in 20 years on sites one excuse after another not to pay me, communication update time frame also terrible told me on Monday after messing me around for 20 days to finally send evidence of apple then they would proceed with my withdrawals (still haven’t) even though they had bank statements now 5?weeks ago showing the payment, really goes to show how much notice they take of the documents you send, then had the cheek to say the signature was slightly different what a cheek, will also be going on every website to make sure no one else suffers the stress and getting ripped of like I have. !!!!!!!!

5 weeks later still no withdrawal all necessary checks been completed no communication from customers support been Intouch about 50 times just keep getting same roboted reply saying they looking into it they have been apparently now for 5 weeks, every time I get intouch get different information!!!!!

Never in all my life experienced such hassle after bank statements and passport been verified, just won’t my account closed and the money the owe me.

Also raised a complaint 5 weeks ago no reply really unacceptable.
Only time I get a email is when I email them and then I get a roboted response

Update
After over 5 weeks have decided they will pay some but still owe me over £250 and have tried every excuse possible even said they couldn’t pay me into I also verified and got proof of mobile number and ownership never heard anything like it in my life, they breaching trading standards law so will be taking this further until I get the full amount owed.

Martin lightfoot

June 12, 2025
Unprompted review
Mega Riches logo

Reply from Mega Riches

Hi Martin,

Your case is currently being reviewed thoroughly to ensure all necessary checks are completed.

Please collaborate with our Customer Support team - this is the only way to speed up your case.

Best regards,
Team Mega Riches

Rated 1 out of 5 stars

Was really good first few times I…

Was really good first few times I played now its just money hungry and takes all your money and gives nothing decent in return and bonuses are constantly spun out .you can expect this too happen every so often its way more than that. It is every single time now across all games really disappointed with my experiences recently. I have had a fair few wins. Now it just takes takes takes constantly and also you barely get anything in return at all on gameplay .one of the worst apps 😒. Really annoyed with this app now .

June 26, 2025
Unprompted review
Mega Riches logo

Reply from Mega Riches

Hi Kelly,

We understand it's frustrating when games are not going as planned. As a licensed casino, we adhere to strict regulations and audits. These regulations require that our games undergo comprehensive testing and certification to verify the accuracy of their RTP and the fairness of their RNG.

This guarantees a fair and transparent gaming experience for all players. We are dedicated to maintaining these standards and providing a safe, responsible gaming environment.

Best regards,
Team Mega Riches

Rated 1 out of 5 stars

Still waiting to withdraw my money for…

Still waiting to withdraw my money for over a week now.. could only withdraw it if I gave them 2-1/2%which I had no other choice so I agreed!!
I’m still waiting on approval from 7am this morning and it’s now 11:36.
Contacted them again for which I’m getting sick and tired off to be told I’m in a queue.
Please stay away at all cost!!
And I wanted to post no stars just for the record.

June 26, 2025
Unprompted review
Mega Riches logo

Reply from Mega Riches

Hi Jason,

While we understand that it can be frustrating to wait for a withdrawal to be processed, there are a multitude of reasons why a withdrawal could take a bit longer than expected. Please note that percentage of your withdrawal sounds as your payment method charging you.

As you have not provided any details with your review that allows us to find your account, we have requested further information in order to look further into it for you.

Once provided, we are more than happy to help you further.

Kind regards,
Team Mega Riches

Rated 1 out of 5 stars

Disgusting

Absolutely disgusting how bad slots play at this casino. 1000s of spins to get a 10x bonus. You should be ashamed of yourselves. Nobody expects to win every time but there is no fun in being rinsed from start to finish with no returns over 10x.
Lost a week's wages in less than 2 hours with no chance of getting anything back.
You people along with Big time gaming ruin people lives.

June 26, 2025
Unprompted review
Mega Riches logo

Reply from Mega Riches

Hi there,

We’re sorry to hear about your experience and understand how frustrating it can be. All of our games, including those from Big Time Gaming, use certified RNGs to ensure fair play, but we understand it doesn’t feel that way when sessions don’t go your way.
We’d like to review your gameplay to make sure everything functioned correctly. As we’re unable to locate your account from this review, we’ve requested a few additional details. Once we receive them, we’ll escalate your case for immediate review and follow-up.
We’re here 24/7 if you need anything, including support with responsible gaming tools.

Kind regards,
Team Megariches

Rated 1 out of 5 stars

My account still won’t let me withdraw…

My account still won’t let me withdraw or play when all the documents have been verified this has been going on for a week now

June 20, 2025
Mega Riches logo

Reply from Mega Riches

Hi Steven,

Upon reviewing your account, it appears that your documents have not yet been verified. In accordance with our Terms & Conditions, you will need to complete the verification process in order to proceed with withdrawals.

If you need any assistance with the remaining documents that are requested, feel free to reach out to our support team via live chat or email we’re here to help.

Best regards,
Team Mega Riches

Rated 4 out of 5 stars

Withdrawals processed within minutes

Withdrawals processed within minutes, providing your account and payment method has been verified. Huge selection of games, good customer service, winning does happen. Worth signing up and giving it a go.

June 13, 2025
Unprompted review
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Reply from Mega Riches

Hello Leon!

Thank you so much for your wonderful feedback! We're thrilled to hear that you've had a smooth withdrawal experience and are enjoying our wide selection of games. It's also great to know our customer service team has met your expectations. We truly appreciate your support and recommendation; it means a lot to us. We're always here if you need anything!

Kind Regards,
Team Megariches

Rated 5 out of 5 stars

Jaakko was extremely helpful, great customer service

Jaakko was extremely helpful in answering my query and was polite and professional throughout

June 12, 2025
Mega Riches logo

Reply from Mega Riches

Hello Kenneth,

Thank you for your kind feedback! We're pleased to hear that Jaakko was able to assist you promptly and professionally. If you have any more questions or need further assistance, please don’t hesitate to reach out. We're always here to help and ensure you have the best experience possible.

Kind Regards,
Team Megariches

Rated 1 out of 5 stars

Why the hell should I have to give them…

Why the hell should I have to give them proof of address front of my card, and passport to withdraw my money, they didn't ask for all that when I was depositing the money.. And to add insult to injury they wonna charge you a fee of £2.50..get stuffed.. And to be honest all it kept doing was telling me the server was down.. Avoid like the plague.. Much better sites to go on

June 11, 2025
Unprompted review
Mega Riches logo

Reply from Mega Riches

Hi Sharon,

We understand the verification process can be hassling however please note that we, as a licensed online casino, are required to perform verification checks.

Transactions without verification are permissible up until a verification threshold is reached. Once this is reached, we require standard KYC.

However, due to limited information provided, we are unable to locate your account to identify the exact reason for this.

We have requested further information, and once provided, we're happy to help you further with this.

Kind regards,
Team Mega Riches

Rated 5 out of 5 stars

Took while getting going but starting…

Took while getting going but starting to play now. Withdraw fast as well and variety of games to play

June 9, 2025
Unprompted review
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Reply from Mega Riches

Hello Antonie,

Thank you for your review and valuable feedback.

We're delighted to know that you've enjoyed your experience at our casino, and we look forward to continuing to provide you with outstanding service.

As always, if you need any assistance, please feel free to reach out to our 24/7 live support via Chat or Email. We are always happy to help.

Best regards,
Team Megariches

Rated 5 out of 5 stars

Catalina was very helpful and…

Catalina was very helpful and informative.
5*

June 9, 2025
Mega Riches logo

Reply from Mega Riches

Hi Madeleine,

We're delighted to hear that Catalina assisted you with everything you needed! We'll be sure to pass your feedback along to her.

If you require any further assistance, please feel free to reach out to us via live chat or email and we're more than happy to help!

Kind regards,
Team Mega Riches

Rated 5 out of 5 stars
Mega Riches logo

Reply from Mega Riches

Hi Gunjan,

We really appreciate your positive feedback! It's great to know you had a good experience.

If you ever need assistance, our support team is available around the clock.

Best regards,
Team Mega Riches

Rated 5 out of 5 stars

This is the best casino site about

This is the best casino site about. So many games it's so entertaining. ⭐⭐⭐⭐⭐

June 3, 2025
Mega Riches logo

Reply from Mega Riches

Hi Antony,

So glad to hear you had a great experience — thanks for taking the time to share your feedback!

Our Customer Support team is here 24/7 if you ever need anything.

Best regards,
Team Mega Riches

Rated 1 out of 5 stars

I definitely do not recommend this…

I definitely do not recommend this casino. Like most of the other reviews, I agree they are a scam. They allowed me to sign up and make several deposits. I was lucky enough to win £100 but they asked for an insane amount of documents including bank account info when I’ve only ever deposited with PayPal (to avoid giving them bank details) I uploaded some documents but not everything they asked for and they closed my account about an hour later. No email, no contact just can’t log in. As they have made it impossible to claim winnings, this means all my deposits (which are more than my winnings) are voided and under gambling regulations will need to be refunded to me. If this happens within the next 24 hours I’ll happily change my review to 5 stars. If not, I’ll initiate a chargeback via both PayPal and my bank to claim the withdrawals back. Highly recommend everyone else who is having trouble getting their money back to do the same

June 4, 2025
Unprompted review
Mega Riches logo

Reply from Mega Riches

Hi Lisa,

We understand that the verification process can be frustrating but due to our license we need to verify your details I am afraid, this is listed in our Terms and Conditions which were agreed to upon registration as apart of our regulatory requirements.

As you have not provided enough information for us to locate your account we have requested further information so that we can assist you through the verification process. Once provided, we will be happy to help you.

Should you need anything else our customer support team are available 24/7 via chat or email.

Best regards,
Team Mega Riches

Rated 4 out of 5 stars

Not exactly sure all these bad reviews…

Changed review again cashed out ok within an hour

June 4, 2025
Unprompted review
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Reply from Mega Riches

Hi Daniel,

We truly appreciate your kind feedback. It's great to hear that you've had such a smooth experience with us and that our team could assist you promptly.

If you ever need anything else, our Customer Support team is available 24/7!

Best regards,
Team Mega Riches

Rated 1 out of 5 stars

AVOID AVOID AVOID

One of. If not THE WORST SITE. I have had the misfortune to be ROBBED BY !
I PLAY A LOT OF CASINOS.
Corals.
Ladbrokes.
Casimba.
Tombola.
You name em. I played em. I rate a casino on its return to player in STARBURST. I have NEVER lost 15 quid straight at ANY OTHER SITE. I HAVE ALSO NEVER GONE 20 TO 30 SPINS on starburst without a win which is regular for this site. Average of 10 spins at 10p with an average return of of 20 to 40p. Per 10 spins. Yet they reckon the return I have had is over 100%. So they are full of s@*t as well. Add to that the documents they want to prove your ID is a joke to make a withdrawal when I haven't had to do that with any other site is just a joke.
A hell of a lot better sites out there than this one. Only match up to 25 quid and then you have to wager 35 times. Just avoid and use other sites. This one is a rip off.

Reply to MRC.
Bull !
1. If casinos can guarantee winners it can make players losers.
2. Your rtp is poor to say the least.
3. 50% of your reviews are 1 star.
4. Verification by other casinos is done automatically. Reviews on trust pilot out line the fact your verification process is excessive to say the least.
5. Your online customer service is a bleeding AI bot.
6. I run a site reviewing casinos so I will keep this and my details to myself.
7. The threat of not recognising my review means about as much to me as your claim you run under licence of the gambling commission whi are about as useful as a chocolate tea pot a blast furnace. It's a well known fact that the GC are in the casinos back pockets. Name one casino that's has been bought to book by them.
It's a shame really. Because the actual site itself is very well presented and your review score on my site reflects this,with a score of 6 out of 10.
Bought down by the poor customer service and poor rtp.
I worked in Vegas for years. So I know how the systems work. You can fool some of the people some of the time. But you can't fool all of the people all of the time.

June 1, 2025
Unprompted review
Mega Riches logo

Reply from Mega Riches

Hi Paul,

We understand that it can be frustrating when the games don’t go as hoped. Please rest assured that all games offered on our website operate under a license that ensures outcomes are entirely random. This means the amount you wager does not influence the results in any way.

Due to this randomness, you may sometimes experience winning streaks, while at other times you may go through a series of losses. These fluctuations are a natural part of fair, random gameplay.

Regarding verification, as part of our licensing and regulatory obligations, we are required to verify your details. This process is outlined in our Terms and Conditions, which were agreed to during registration.

Unfortunately, the information provided so far has not been sufficient to locate your account. We have therefore requested additional details. Once received, we will be happy to assist you further with the verification process.

Our Customer Service team is available 24/7 via live chat and email should you need any further assistance.

Best regards,
Team Mega Riches

Rated 1 out of 5 stars

Theft owe me £437.95 do not use this…

Theft owe me £437.95 do not use this site aslo don't use videoslots didn't know video slots owned megariches till after the theft but videoslots ripped me off for £100s after kyc so both are scamming casino sites.......reply to you no you paused when I withdrew I received no email stating your actions you just actioned whilst paying £250 out at same time and I kyc'd with your parent company you just rip people off and I'm currently creating a youtube video exposing your sites how scammy you are I'm in contact with multiple customers of your who have gone though the kyc system and still not being paid but the money will come throw one way or another like i said In email you have seven days have four left I will also earn 3x exposing your scammer antics I have evidence from others for both site videoslots and megariches also have a contact on the inside towhich I have received detailed information 😊 should make a interesting video enjoy ya day. Reply to your reply I told you to shut down my account via email so you are talking crap in your reply it's OK though video is half done I'll make money back exposing your company when published across all social media platforms I do this for a living 🙄 Update so after launching my video explaining how this company operates I've made £1486.03 talking on the theft this company doe's to its customers and still earning I think when it peaks in viewership will earn around 5k in revenue if anyone wants to earn of their theft of your money just post about it and email me bozo. biscuits. At. Email. Dot. Com. I will be doing a part 2 of other customers who have had their money stolen

May 31, 2025
Unprompted review
Mega Riches logo

Reply from Mega Riches

Hi Kyle,

We understand your frustration and would like to clarify that verification is a standard and mandatory regulatory requirement for all players once certain thresholds are reached, including before processing withdrawals.

As stated in our Terms and Conditions, which you accepted upon registration. We are legally obligated to verify your identity, and in some cases, your source of funds. This process ensures we comply with both our license conditions and responsible gaming obligations under the UK Gambling Commission guidelines.

Please be assured that no funds are withheld arbitrarily, and once your documents are submitted and approved, withdrawals will be processed without delay.

Our position remains in line with legal and licensing requirements, and we are more than happy to assist you in completing the verification process should you wish to move forward.

Best regards,
Team Megariches

Rated 1 out of 5 stars

This company charges u fees to withdraw…

This company charges u fees to withdraw ur own winnings ! And ask for verification which when u provide they don’t process it , after weeks of waiting ! Then u can only withdraw certain amounts due to some loop system they have in place no other casino I know does this .. I have sent the documents requested al many
Times and nothing very frustrating and I won’t be playing here again

May 22, 2025
Unprompted review
Mega Riches logo

Reply from Mega Riches

Hello Jazzy,

We understand how delays and verification issues can be upsetting, this isn’t the experience we aim to provide.
Please note that you have one fee-free withdrawal per day, but you can withdraw more frequently if you'd like—those additional withdrawals come with a £2.50 fee.
Regarding the withdrawal process, our system follows a closed loop policy: the exact funds deposited must be withdrawn proportionally to the original payment methods used. Once all loops are closed, you’ll be able to withdraw to any method you prefer.
As we were unable to locate your account with the information provided, we’ve requested a few additional details. Once we receive them, we’ll be happy to assist you further.

Kind Regards,
Team Megariches

Rated 1 out of 5 stars

Been waiting almost a week to be withdrawal able…

Been waiting almost a week to be able to withdraw my own money from the account

May 28, 2025
Mega Riches logo

Reply from Mega Riches

Hi Hollie,

We understand your frustration with the delay. Withdrawals are temporarily on hold until the required verification steps are completed, which helps us keep your account secure.

Please ensure the verification information you submit matches the payment method used. Once verified, withdrawals will be processed promptly.

If you need assistance, feel free to reach out to our support team directly.

Best regards,
Team Megariches

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