Megelin Reviews 808

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 413 reviews, reviewers had a great experience with this company. Customers are very pleased with the products, often highlighting their high quality and effectiveness, especially for skincare and pain management. Many find the items easy to use, comfortable, and well-designed, appreciating features like multiple light settings and portability. The customer service is consistently praised for being helpful, responsive, and quick to resolve issues, contributing to a smooth overall experience. However, some people experienced issues with product defects, such as items stopping working or arriving with manufacturing flaws, and in some cases, felt that customer service was unhelpful or slow to respond to these problems. A few customers also expressed concerns about the comfort of certain products, the lack of information regarding materials used, and the company's return policy.

What people talk about most

Product

Consumers find product to be positive, with many expressing satisfaction with their purchases and the results... See more

Quality

Clients share positive opinions on quality, with many expressing happiness with products like the Megelin... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the exceptional and incredible... See more

User experience

People report positive experiences with user experience, finding the products easy to use and effective, with... See more

Response time

Customers had positive experiences with response times, frequently noting quick and helpful replies from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wanted to buy a red light mask for a while already but there is so many different brands & formula's that it took me a while to decide but I am very pleased to have chosen for the Megelin mask! 1st... See more

Rated 4 out of 5 stars

I was very satisfied with the purchasing process on the Magelin website. The site was easy to navigate, the product information was clear, and checkout was smooth and straightforward. I found the... See more

Rated 4 out of 5 stars

Took a bit long in shipping. Strong in glutes, but pad placement could be better placed for all around effect. Wish they offered multiple sizes for different bodies. I’m petite and I’m sure pad placem... See more

Rated 5 out of 5 stars

I’m really happy with my new red light therapy face mask so far. It’s comfortable to wear, easy to use, and feels like a relaxing addition to my skincare routine. I love that it offers multiple ligh... See more


Company details

Written by the company

MEGELIN mission is to empower individuals to look and feel their best by providing innovative, high-quality beauty products, and fostering an inclusive community that celebrates diversity and self-expression. Join us on this journey to unlock your unique beauty with confidence.


Contact info

4.2

Great

TrustScore 4 out of 5

808 reviews

5-star
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Replied to 1% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I’m really happy with my new red light…

I’m really happy with my new red light therapy face mask so far. It’s comfortable to wear, easy to use, and feels like a relaxing addition to my skincare routine. I love that it offers multiple light color options, which makes it feel customizable and allows me to switch things up depending on what my skin needs.

I’m especially excited to continue using it and see the long-term benefits. It’s been a great self-care investment, and I’m truly looking forward to the results as I stay consistent with it.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

After only a week of near daily use

After only a week of near daily use, I am shocked to say that I can see a difference in the texture and tone of my face and neck. I have been bothered by itching and a rash on both sides of my neck extending to my chest(likely due to menopausal hormone shift) for an extended period of time and it has been entirely resolved!

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Bad knees

I have bad knees & I used the knee one & it does help! I just started using it so hasn’t been long! I also have a smaller one for whatever! My calf was hurting put that on & it helped with my calf! Company explains a lot about the product & how to use it!

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

I love my Megelin.

I love my Megelin.. It is a good workout machine or boxing box.. It was soo easy to install and I love that it comes with music and we can play our own music with Bluetooth.. I even bought one for my son to try out and he loves it also..

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

Trying to get a refund is tedious

Trying to get a refund is tedious. I have emailed numerous times for the return address, only to be met with obstacles such as them, taking a percentage off the product and me keeping it! It is a big waste of time! It would be nice if they would simply provide the information so I could quickly return it!

January 9, 2026
Unprompted review
Rated 4 out of 5 stars

So far so good

I was very satisfied with the purchasing process on the Magelin website. The site was easy to navigate, the product information was clear, and checkout was smooth and straightforward.

I found the red light mat’s design both interesting and appealing. The style feels modern and well thought out, and it looks like a high-quality wellness product, it’s somewhat bulky, and I wish it had straps for easy storage. I also wish there was more information on how to use the mat. I was confused with the red light and Near infrared. I thought it was two different settings.

Overall, my experience has been very positive. From ordering to receiving the product, everything felt seamless. The mat arrived well packaged and matched the description perfectly. I’m excited to continue using it and would recommend Magelin to anyone interested in red light therapy.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Love my red light mat

Love my red light mat! I always feel so much better after a 30 minute session!
Also, their customer service is top notch!
I had a problem with a few of the lights going out. I called Megellin and sent a new mat right away. ❤️

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Top-tier, great bang for your buck

Spent a ton of time researching red light therapy masks before buying one. There are sooo many options out there and I really didn’t want to drop a small fortune on one. This one kept coming up with consistently great reviews, including some from dermatologists, aestheticians, and skincare professionals. Decided to go for it and I’m so glad I did. I’ve been using it every day, it’s easy to fit into my routine, and it doesn’t feel bulky or uncomfortable. Love that the mask is flexible to fit over your face (I had a hard one before and it was super heavy, constantly kept falling off). After just a few days, I feel like I notice a subtle difference in my skin already. Definitely worth it if you want effective red light therapy without overspending.

January 9, 2026
Unprompted review
Rated 4 out of 5 stars

Boxing Machine

The ordering process was very easy and I appreciate the option to pay with installments. We enjoy the boxing machine. Thank you for the quick delivery!

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

Defective product, wrong adapter and delivery issues

Very poor experience.
Although the order was placed with home delivery, there was no delivery attempt at my address. The parcel was sent directly to a nearby collection point, which is not the service advertised or paid for.
In addition, an incorrect power adapter was sent, which is not compatible with Portugal.
The product arrived with manufacturing defects:
- the display has a visible scratch, even though it was protected
- the base of the dome has a clear defect, revealing low-quality plastic
After seeing these issues, I felt unsafe to even try the product, given the apparent lack of quality.
I also discovered that in case of return, the company keeps 20% of the purchase value, which is completely unacceptable, especially when the product arrives defective.
Poor service, questionable product quality and an unfair return policy. I do not recommend.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Stop waffling! Get the bag!!

We have used the bag for almost two weeks. While in it, it’s super zen and I often fall asleep. We have both noticed that our aches and pains have already diminished. I used to need a patch to sleep and it would throb when I woke up. Now I’m not using the patch and I barely feel pain when I get up. Amazing. Can’t wait to see the cosmetic benefits.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Problems fixed no problem

Everytime I’ve had a problem which is now twice they actually take the time to help me get it fixed and send out replacement parts asap! Great customer service! Wish more companies were as easy to work with as them!

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE DONT BUY will quit working right after warrany is up and you will be out 1400

i ordered a red light blanket 11/26/2025, by january several rows of lights went out. They sent out another blanket. A month later with the replacement blanket several rows of lights went out again. They sent a 3rd blanket and now 9 months after receiving it the entire 2/3 of the lower blanket went out. Customer service doesnt care. Wont do anything because it is 1 1/2 weeks out of warranty. I paid 1500 for a blanket that worked for less than a year and now im out the money and they dont care but will sell me another blanket for 1400 for my trouble. The product works well when it is working but it should work for at least 3 years before having to replace. BEWARE! dont buy it unless you want to be disappointed.

January 2, 2026
Unprompted review

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