Megelin Reviews 808

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 413 reviews, reviewers had a great experience with this company. Customers are very pleased with the products, often highlighting their high quality and effectiveness, especially for skincare and pain management. Many find the items easy to use, comfortable, and well-designed, appreciating features like multiple light settings and portability. The customer service is consistently praised for being helpful, responsive, and quick to resolve issues, contributing to a smooth overall experience. However, some people experienced issues with product defects, such as items stopping working or arriving with manufacturing flaws, and in some cases, felt that customer service was unhelpful or slow to respond to these problems. A few customers also expressed concerns about the comfort of certain products, the lack of information regarding materials used, and the company's return policy.

What people talk about most

Product

Consumers find product to be positive, with many expressing satisfaction with their purchases and the results... See more

Quality

Clients share positive opinions on quality, with many expressing happiness with products like the Megelin... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the exceptional and incredible... See more

User experience

People report positive experiences with user experience, finding the products easy to use and effective, with... See more

Response time

Customers had positive experiences with response times, frequently noting quick and helpful replies from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wanted to buy a red light mask for a while already but there is so many different brands & formula's that it took me a while to decide but I am very pleased to have chosen for the Megelin mask! 1st... See more

Rated 4 out of 5 stars

I was very satisfied with the purchasing process on the Magelin website. The site was easy to navigate, the product information was clear, and checkout was smooth and straightforward. I found the... See more

Rated 4 out of 5 stars

Took a bit long in shipping. Strong in glutes, but pad placement could be better placed for all around effect. Wish they offered multiple sizes for different bodies. I’m petite and I’m sure pad placem... See more

Rated 5 out of 5 stars

I’m really happy with my new red light therapy face mask so far. It’s comfortable to wear, easy to use, and feels like a relaxing addition to my skincare routine. I love that it offers multiple ligh... See more


Company details

Written by the company

MEGELIN mission is to empower individuals to look and feel their best by providing innovative, high-quality beauty products, and fostering an inclusive community that celebrates diversity and self-expression. Join us on this journey to unlock your unique beauty with confidence.


Contact info

4.2

Great

TrustScore 4 out of 5

808 reviews

5-star
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1-star

Replied to 1% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Order received as advertised

Order received as advertised. Just started using product and works as described. LEarning how to use the different levels, speed, and volume but so far all is working as advertised. Easy to hang with the velcro strips as well. Feels sturdy so hopefully the punch pads and casing hold up for a long time.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, and I actually see results! I am 63 and have always had decent skin - aging pretty well BUT I wanted to try redlight therapy and bought a Swirise panel machine through the Megelin company. I have had a few people ask me what i've been using as my skin DOES look more even and polished - i love this unit and if it goes kapooey somewhere down the road, I will be buying another one

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a red light therapy machine

I ordered a red light therapy machine, and the package was clearly opened than retaped. My free mask were missing from my package, The device had a blemish on the side of it. I reached out to Megelin, they gave a discount for the issue and re ordered the mask and had them shipped to me. The first order didn't go through, probable because of the holidays. I reached back out to them and they re ordered the mask for the second time and I received them rather quickly. I think this is excellent customer service. Thank you!

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Red light therapy bed

I was very impressed with the product. Delivery was fast. The quality of the product is top-tier. Very excited to use my new red light therapy bed.

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

Adapter cord missing

Ordered Megelin LED Light Therapy Machine. The adapter cord is missing, therefore, it is useless. Contacted Megelin support. They asked for pictures, order ID #, etc. All information was provided to them. Now I'm being sent to george@megelin. Haven't heard back.
Just send me a cord!

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was great.

So far I’m pleased with the mask. Only been using few days. I did have concerns after ordering & thought about canceling. Customer service was great.

December 18, 2025
Unprompted review
Rated 4 out of 5 stars

Megelin boxing

I purchased the Megelin boxing machine for myself. The purchasing process was super easy. They had several great promos around the holidays. The advertising was top notch. The product came within a good time frame. The bluetooth was easy to connect. The cons were that the buttons on the machine. They are hard to press and don't consistently work correctly with the images they are supposed to be. It's almost as if they are the same button or too close together. The box literally had no instructions in it either. I have been winging it. I really enjoy it but having directions would definitely help me understand a few things better.

December 21, 2025
Unprompted review
Rated 3 out of 5 stars

Machine that was sent not the same as advertised

I bought the boxe machine to my family this Christmas, I clicked on the Instagram add; when I bought it, the video and photos was the upgraded version of the game. BUT, the one that arrived was the regular version off it.

Why the video is the upgraded version, but it came the simpler one???? I didn’t know that was 2 different ones, and I really wanted the one that it lights up on the direction that supposed to be punched. I didn’t care if it was more expensive, I wanted the one I was seeing on the video and advertised pictures.

So disappointed that arrived the simpler version of it.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Replacement

I had a malfunction with my product and customer service immediately took care of it by sending out a replacement right away!
Thank you so much!

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use. I love the nice box it came in. Product works like described. Only been using for 2 weeks.

December 28, 2025
Unprompted review
Rated 5 out of 5 stars

Megelin shipped fast

Megelin shipped fast, works exactly like it is described. Very happy with my purchase and my husband was happy to get this as a gift

December 12, 2025
Unprompted review

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