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Melbury&Appleton Reviews 2,608

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TrustScore 4.5 out of 5

4.6

Restaurants & Bars
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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the quality and unique selection available. Many reviewers also commend the efficient order process and the prompt, well-packaged delivery service, which ensures items arrive in perfect condition. However, some customers expressed dissatisfaction with specific aspects. A few people reported issues with damaged items upon arrival, such as caved-in tins or broken biscuits. There were also concerns about the short best-before dates on some products, with one reviewer finding an item tasted rancid. Additionally, a small number of customers were unhappy with the non-recyclable packaging used for deliveries.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers praise the delicious and authentic Italian items,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the prompt and quick delivery,... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the excellent Italian pasta,... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight that placing an order is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good website, easy to use, great range of unusual, quality products. Quick delivery, a happy repeat customer. Only one complaint and that is the non recyclable packing used to ensure products arrive i... See more

Rated 5 out of 5 stars

The lemon marmalade is heaven in a jar. The bristots are a present. They look delicious. I hope I get one when they are open. Package arrived on time, well packed and excellent ongoing communicatio... See more

Rated 5 out of 5 stars

Nothing much to say. I ordered something; Melbury and Appleton shipped the correct product to me very quickly. The product was breakable, but was well packaged and the quality is superb. Have used... See more

Rated 5 out of 5 stars

The parcel was very well packaged (individual jars wrapped in bubble wrap). The marinara and puttanesca sauces were absolutely delicious. They also have a large selection of Mediterranean food. Easy... See more

Company details

  1. Restaurants & Bars

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Pompous Customer Service and Avoiding Eye Contact


Bought on-line Vergani’s hand-wrapped panettone from TKMaxx the year before. They arrived flat topped and were compressed causing them to lose their airiness. We described the condition with a photo to TKMaxx customer service, they apologised and accepted the return.

Bought 2 hand-wrapped Vergani panettone from this seller when on offer this year. They arrived worse than the condition as those from TKMaxx. Just by looking at the delivery, we could tell they had been handled roughly. We informed the seller straightaway and sent them a photo with one unwrapped to demonstrate our claim, one proper panettone from Loison in the background for comparison, and requested to return the one not yet opened They refused. They said they have been selling this brand for years, that Vegani panettone don't have very domed tops, and they can't accept that the taste of them has been compromised. Well, the panettone looks a solid mass for us. The seller’s years of experience tell them otherwise (photo attached)

The lesson we have learned is to continue to opt for boxed or tinned panettone as we always have done, and buy delicate bakery produce only from reputable retailers who have established system of quality control and take heed of consumer’s rights when things go awry.

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Delighted!

My order arrived very quickly. The jars of clams were very well packaged. I shall certainly order again. Delighted!

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very impressed. My goods were delivered very quickly, using standard delivery.

December 30, 2024
Unprompted review

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