Melbury&Appleton Reviews 2,608

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the quality and unique selection available. Many reviewers also commend the efficient order process and the prompt, well-packaged delivery service, which ensures items arrive in perfect condition. However, some customers expressed dissatisfaction with specific aspects. A few people reported issues with damaged items upon arrival, such as caved-in tins or broken biscuits. There were also concerns about the short best-before dates on some products, with one reviewer finding an item tasted rancid. Additionally, a small number of customers were unhappy with the non-recyclable packaging used for deliveries.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers praise the delicious and authentic Italian items,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the prompt and quick delivery,... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the excellent Italian pasta,... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight that placing an order is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good website, easy to use, great range of unusual, quality products. Quick delivery, a happy repeat customer. Only one complaint and that is the non recyclable packing used to ensure products arrive i... See more

Rated 5 out of 5 stars

The lemon marmalade is heaven in a jar. The bristots are a present. They look delicious. I hope I get one when they are open. Package arrived on time, well packed and excellent ongoing communicatio... See more

Rated 5 out of 5 stars

Nothing much to say. I ordered something; Melbury and Appleton shipped the correct product to me very quickly. The product was breakable, but was well packaged and the quality is superb. Have used... See more

Rated 5 out of 5 stars

The parcel was very well packaged (individual jars wrapped in bubble wrap). The marinara and puttanesca sauces were absolutely delicious. They also have a large selection of Mediterranean food. Easy... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great!

It was easy to find and purchase what I wanted, and I was more than happy with the products on offer, which I couldn't find anywhere else because they were unusual, and so it made me want to return to the site in future. Delivery was within a few days, and the updates via email were really helpful, too.

December 5, 2024
Unprompted review
Rated 1 out of 5 stars

No goods, No refund

12 days after placing the order, my parcel had not been delivered. Yodel told Melbury & Appleton that delivery was refused, which is untrue. I now have to wait until the parcel is returned to them (they think another 2 weeks) before they will look at a refund. A further email from me has been ignored. Poor customer service, I won’t shop there again.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

First class in every way

First class in every way. The ready made pastry was excellent and helped me make the best mince pies I’ve ever eaten. I’m never buying shop bought again.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Arrived in great, though a bit later than 48hr tracked delivery.

Arrived in great condition, safe packaging due to the glass but all made it through safely, only thing id say is negative is i ordered on a friday for 48 hours tracked delievery but didnt get it until a full week had passed and that had me worrying something has happend but i'm very please with what i got and i will be back to order more.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Really happy and please and satisfied…

Really happy and please and satisfied with my order I placed of The Delizie Apricot Biscuits and Amaretti Biscuits . The delizie apricot biscuits are just so good and I am sure the amaretti biscuits will be as well . Arrived very quickly and very well packaged . So please to have found melbury& Appleton searching for Italian biscuits . Would certainly recommend Melbury & Appleton.

November 17, 2024
Unprompted review

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