Been using memocasino for a while now and they do pay out big wins once you have passed the checks needed, only issue is that they take there time if it says 24hr to process it will be 24hr but they h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Scatter bonus activated then froze. Unable to complete game. 9th day and still no luck. Ignored for ladt 3 days. What memo fails to remember is we are customers abd customer service is paramount.... See more
Company replied
After seeing the reviews i was sceptical on using the casino, I spoke to Magnus on live chat and he was very helpful. I deposited £25 on Friday, and withdrew £600 on Saturday, the money was in my acco... See more
Company replied
Great site with lots of bonuses. What makes this site stand out though, is it's hard working employees who are always willing to assist when they can. Have had some wins, some losses, the usual when g... See more
Company replied
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Memocasino
Hello Gianina!
Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed the games and had a perfect experience. Knowing that our players are having fun and engaging with our games motivates our team to continue providing high-quality entertainment.
We can’t wait to bring you even more exciting and memorable gameplay in the future!
Best regards,
MemoCasino Team
Very quick to help me 😊
September 10, 2025
Unprompted review
Reply from Memocasino
Hello Louise!
Thank you for taking the time to share your experience! We’re delighted to hear that our team was able to assist you quickly and efficiently. Your feedback means a lot to us and encourages our staff to keep providing prompt and reliable support.
We look forward to serving you again soon and making every visit just as smooth!
Best regards,
MemoCasino Team
Reply from Memocasino
Dear, Jenna!
Thank you for taking the time to share your experience! It means so much to us to know you had a great visit.
It’s especially rewarding to hear that you’re enjoying our great games. Your kind words truly drive us to continue providing an outstanding service.
Best wishes,
MemoCasino Team
Lots of great games to choose from
Lots of great games to choose from! The agents within the chat are quick and very helpful with anything you need. Good all round. Jasmine Easen
September 5, 2025
Unprompted review
Reply from Memocasino
Hello there, Jasmine !
Thank you for taking the time to share your experience! It means so much to us to know you had a great visit.
It’s especially rewarding to hear that you’re enjoying our great games and that our chat agents were quick and very helpful. Your kind words truly drive us to continue providing an outstanding service.
We look forward to serving you again soon!
Best wishes,
MemoCasino Team
I won £68 and the balance disappeared
I won £68 and the balance disappeared, customer support told me it was because I had 17p bonus funds, but I won on a 50p spin , and was not in bonus funds, they will not give me my money back,,,, don’t trust them
August 31, 2025
Unprompted review
Reply from Memocasino
Hello, Annmarie!
We’re sorry that your experience on our website didn’t meet your expectations. Ensuring great service is our priority, and we’re always working on improvements. We would welcome the opportunity to analyse your situation and provide assistance further on this topic, we can check it once more for you and advise- although, we can confirm that the resolution has been provided in regards to our bonuses.
We recommend checking our terms and conditions, in order to refresh on how our bonuses work- in case you would like to discuss it further, we will gladly welcome you.
Please, to do so, send an email with subject ''Trustpilot'' and provide as much information so we can review it, thank you for the understanding.
Best regards,
MemoCasino Team
very good customer attention...winning…
very good customer attention...winning are good...i recommend this memocasino
August 27, 2025
Unprompted review
Reply from Memocasino
Hello, Al!
Thank you for taking the time to share your experience! It means so much to us to know that you had such a great visit. We're especially happy to hear that you are pleased with our customer service and good winnings.
Your support and encouragement drive us to continue providing outstanding service. We truly appreciate your recommendation and look forward to serving you again soon!
Best regards,
MemoCasino Team
Reply from Memocasino
Hello there, Gabriel!
Thank you for taking the time to share your experience! It means so much to us to know that you had a great visit. Your support and encouragement drive us to continue providing outstanding service.
We look forward to serving you again soon!
Best regards,
MemoCasino Team
The site is average which is OK it's…
The site is average which is OK it's gambling you don't expect to win all the time. But when you do and your withdrawal has been approved and has been sitting there for over 5 days you send emails with no response and the only chat line is a bot that goes round in circles it not a great site for customer service.
August 19, 2025
Unprompted review
Reply from Memocasino
Hello, David!
We are sorry to hear about the difficulties you encountered while using our site. Please be assured that our goal is to provide you with the highest level of service, and we are continuously working to improve our platform.
We would also like to inform you that an email with further details has been sent to your registered address. You may now proceed to request a withdrawal to your bank account once again.
We greatly appreciate your patience and understanding.
Best regards,
MemoCasino Team
Reply from Memocasino
Greetings, Kaissia!
Thank you so much for your feedback! We're absolutely thrilled to hear that you find us a Good gaming site. Our team works hard to create an enjoyable and rewarding environment for all our players, and your kind words are a wonderful confirmation of our efforts. We truly appreciate your support!
We hope you continue to have a great time with us.
Best wishes,
MemoCasino Team
Best site to play and very quick…
Best site to play and very quick response from the team
August 11, 2025
Unprompted review
Reply from Memocasino
Hello, Carlos!
Thank you for your wonderful feedback! We’re thrilled to hear you consider us the best site to play and that our team’s quick responses have impressed you. Providing fast and helpful support is one of our top priorities, and it’s great to know we’ve met your expectations.
We truly appreciate your support and look forward to welcoming you back for many more enjoyable moments.
Best regards,
MemoCasino Team
Reply from Memocasino
Hello, Yasser!
Thank you for your positive feedback! We’re glad to hear you had a great experience with us. Your support encourages our team to keep delivering fun and rewarding moments for all our players.
We look forward to welcoming you back soon.
Best regards,
MemoCasino Team
Always fair and give great bonuses
Always fair and give great bonuses
August 8, 2025
Unprompted review
Reply from Memocasino
Hi there, Christopher!
Thank you for your kind words! We're thrilled to know you find MemoCasino fair and that you’re enjoying the bonuses. It’s always our goal to provide a rewarding and enjoyable experience for every player.
We truly appreciate your support and look forward to having you back for more fun soon!
Best regards,
MemoCasino Team
Be careful - withdrawal issues
So, it seems I'm having the same problem as others. Withdrawal of £248.
Waited 5 working days... Nothing.
Contacted customer support. They can't do anything with the screenshot of my bank details, they want an upto date bank statement, that includes the same day you send it. My bank does monthly statements, so not sure what I'm supposed to do.
Thing is, I'd relied on this money to put towards a holiday. Really disappointed 😞
August 1, 2025
Unprompted review
Reply from Memocasino
Hello, LH!
We’re sorry that your experience on our website didn’t meet your expectations. Ensuring great service is our priority, and we’re always working on improvements.
We would welcome the opportunity to analyse your situation and provide assistance. Please contact us at support@memocasino.com and include "Trustpilot" in the subject line, and our team will be pleased to assist.
Best regards,
MemoCasino Team
Great site
Great site, great with withdrawals and bonuses, very quick!!
July 31, 2025
Unprompted review
Reply from Memocasino
Hello, Leanne!
Thank you for your wonderful review. We’re thrilled to hear you’re pleased with our site, quick withdrawals, and exciting bonuses. Your support means a lot to us!
We look forward to welcoming you back soon for more great experiences.
Best regards,
MemoCasino Team
Absolutely amazing casino and very fair.
Absolutely amazing casino and very fair.
July 30, 2025
Unprompted review
Reply from Memocasino
Hello, Paul!
Thank you for your wonderful feedback! We’re delighted to hear you find MemoCasino amazing and fair. Your support means a lot to us and inspires our team to keep delivering the best experience possible.
We look forward to welcoming you back soon!
Best regards,
MemoCasino Team
Say they have paid you when they have not
I have tried to email numerous times about a payout and they have bot gotten back to once its absolutly shocking.
July 24, 2025
Unprompted review
Reply from Memocasino
Hello, Bob!
We’re sorry to learn that your experience on our website wasn’t up to your expectations. We are committed to providing excellent service and making improvements where needed.
Please note we have provided an answer to your question via email on the 25th of July.
If you have any additional questions, please reach out to support@memocasino.com with "Trustpilot" in the subject line, and our team will be happy to assist.
Best regards,
MemoCasino Team
Very helpful customer service
Very helpful customer service. Solved my query very quickly and efficiently.
July 18, 2025
Unprompted review
Reply from Memocasino
Hello, Justine!
Thank you for taking the time to share your experience. We're so pleased to hear that our customer service team was able to assist you quickly and efficiently. Knowing we could help means a great deal to us.
Your support and feedback inspire us to keep delivering the high level of service you deserve. We look forward to serving you again soon!
Best regards,
MemoCasino Team
Easy and fast
Easy and fast to use, quick response from current services, would recommend.
July 16, 2025
Unprompted review
Reply from Memocasino
Hello, Mark!
We truly appreciate you taking the time to share your experience with us. It’s incredibly rewarding to know that you had an enjoyable visit.
Your support and kind words inspire us to keep delivering exceptional service every step of the way.
We look forward to welcoming you back again soon!
Best regards,
MemoCasino Team
Customer service is a joke
Not had any problems with this site until I had 2 small withdrawals of £100 received 1 within the usual time scale , the other £100 I'm still waiting for since 2/6/25 they requested bank statements which I have forwarded but because my statements don't cover up to present day ?? Who's does from any bank ?? They are now again saying this cannot be resolved and although it is a relatively small amount of money I shall be contacting the financial ombudsman regarding this
July 10, 2025
Unprompted review
Reply from Memocasino
Hello, Julie!
We’re sorry that your experience on our website didn’t meet your expectations. Ensuring great service is our priority, and we’re always working on improvements.
We would welcome the opportunity to analyse your situation and provide assistance. Please contact us at support@memocasino.com and include "Trustpilot" in the subject line, and our team will be pleased to assist.
Best regards,
MemoCasino Team
I like this app because it has a lot of…
I like this app because it has a lot of games and the support team is available 24/7 usernames Nine26018019
July 12, 2025
Unprompted review
Reply from Memocasino
Hello, Daniel!
We truly appreciate you taking the time to share your experience with us. It’s wonderful to hear that you had a great visit! Your support and kind words inspire us to keep delivering top-quality service. We can’t wait to welcome you back again soon!
Best regards,
MemoCasino Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.