Been using memocasino for a while now and they do pay out big wins once you have passed the checks needed, only issue is that they take there time if it says 24hr to process it will be 24hr but they h... See more
Company replied
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Scatter bonus activated then froze. Unable to complete game. 9th day and still no luck. Ignored for ladt 3 days. What memo fails to remember is we are customers abd customer service is paramount.... See more
Company replied
After seeing the reviews i was sceptical on using the casino, I spoke to Magnus on live chat and he was very helpful. I deposited £25 on Friday, and withdrew £600 on Saturday, the money was in my acco... See more
Company replied
Great site with lots of bonuses. What makes this site stand out though, is it's hard working employees who are always willing to assist when they can. Have had some wins, some losses, the usual when g... See more
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4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Memocasino
Hello, Lazar!
We truly appreciate you sharing your experience with us! It’s incredibly rewarding to hear that you had a great time. Your support motivates us to keep delivering excellent service, and we’re excited to welcome you back again soon!
Best regards,
MemoCasino Team
Another delay in withdrawing winnings
Another delay in withdrawing winnings. Having to verify everything over and over again. Wonder why deposits go through instantly, but withdrawal is another matter? Not good enough.
July 7, 2025
Unprompted review
Reply from Memocasino
Hello, Jared!
We’re sorry that your experience on our website didn’t meet your expectations. Ensuring great service is our priority, and we’re always working on improvements.
Please note that your withdrawal has been processed on our side on 2025-07-09 at 15:22:13 UTC. As stated in our Terms and Conditions (Clause 7.10), withdrawal processing time can take up to 24 hours. Once a withdrawal has been processed, it can take up to 5 banking days to reach your account via bank transfer.
We understand that the verification process may not be the most convenient and can take some time, but it is a necessary step on our platform. As outlined in our Terms and Conditions (Clause 7.4), we have the right to request identification documents and verify deposit and withdrawal methods.
Please rest assured that all data is handled with the highest level of security and confidentiality.
In line with our policies, withdrawals can only be processed after successful verification. By registering on our website, you acknowledge that you have read and accepted our Terms and Conditions.
If you have further issues, please contact us at support@memocasino.com and include "Trustpilot" in the subject line, and our team will be pleased to assist.
Best regards,
MemoCasino Team
A+++ No problems
July 7, 2025
Unprompted review
Reply from Memocasino
Hello, Louise!
Thank you for taking the time to share your experience! It means so much to us to know you had a great visit. Your support and encouragement drive us to continue providing outstanding service. We look forward to serving you again soon!
Best regards,
MemoCasino Team
Been using memocasino for a while now…
Been using memocasino for a while now and they do pay out big wins once you have passed the checks needed, only issue is that they take there time if it says 24hr to process it will be 24hr but they have wiggle room upto 48hrs. Basically it will take 3-4 days for a process and pay out not including weekends. Bonuses can pay out but spinning at a £1 or €1 normally gets you an average 30-50 £€
July 3, 2025
Unprompted review
Reply from Memocasino
Hello, Scott!
We truly appreciate you sharing your experience with us! It’s incredibly rewarding to know you had a good visit. Your support and kind words inspire us to keep delivering top-notch service. We can’t wait to welcome you back soon!
Best regards,
MemoCasino Team
More free spins and bonuses to give…
More free spins and bonuses to give customers satisfaction win a win or not
July 7, 2025
Unprompted review
Reply from Memocasino
Hello, Daren!
We’re sorry that your experience on our website didn’t meet your expectations. Ensuring great service is our priority, and we’re always working on improvements.
We’re always looking for ways to reward our players with exciting bonuses! In addition to our daily prize wheels, we offer a loyalty program and a variety of other promotions. To explore everything available, be sure to visit our Promotions and Bonus Terms sections.
We would welcome the opportunity to analyse your situation and provide assistance. Please contact us at support@memocasino.com and include "Trustpilot" in the subject line, and our team will be pleased to assist.
Best regards,
MemoCasino Team
Reply from Memocasino
Hi there, Tyliai!
Thank you so much for sharing your feedback! Knowing you had a great visit means everything to us. Your support motivates us to continue providing top-quality service. We look forward to welcoming you back soon!
Warm regards,
MemoCasino Team
Memo casino has changed my life
Memo casino has changed my life! I’m a single mother of 2! I’ve never known a site to give you a welcome bonus! Cash back! Coins to buy free spins! Rack back for the month! As you go higher and your states changes you get a vip manager! That assists you always offers you more bonuses free spins. Helps you with withdrawals! You also get lottery tickets for playing your favorite games and win free spins or even cash bonuses! They want you to win! I’m so grateful! You can win on as little as £20 and I recommend big bass games and wild cash!! Good luck to everyone! God Jesus and the universe and angels all wish you luck!!
July 2, 2025
Unprompted review
Reply from Memocasino
Hello, Stephnie!
Thank you for sharing your wonderful experience with us! We’re truly grateful for your kind words and thrilled to know you enjoyed your visit. Your support motivates us to keep delivering exceptional service. We can’t wait to welcome you back soon!
Best regards,
MemoCasino Team
The website is good but withdrawal proving difficult
EDIT. another withdrawal delayed due to bot reposnding to ny bank reuqest. ANOTHER EDIT. funds received. Delayed due to bank communication. Got there in the end and the casino were very helpful. Increased stars for this reason.
EDIT. The funds have indeed been sent but their bank is not responding to further information requested dated 26th June from my bank to release the funds.
The website is a good one and the choice of games are good too. Easy to get hold of and the customer service team are very nice however, I have been waiting for a withdrawal and keep getting told the same thing, to wait, even though it has been over the stated time. The withdrawal is approved within hours but is not actually being paid to my bank! Will happily rate higher should the funds be credited to my account.
June 20, 2025
Unprompted review
Reply from Memocasino
Hello, Kelly!
We’re sorry that your experience on our website didn’t meet your expectations. Ensuring great service is our priority, and we’re always working on improvements. We would welcome the opportunity to analyse your situation and provide assistance. Please contact us at support@memocasino.com and include "Trustpilot" in the subject line, and our team will be pleased to assist.
Best regards,
MemoCasino Team
Very easy to understand and answer Eny…
Very easy to understand and answer Eny question very fast many thanks Dan
June 28, 2025
Unprompted review
Reply from Memocasino
Hello, Danny!
Thanks so much for taking a moment to leave your review. It’s a pleasure to hear that you enjoyed your visit. Your encouragement means the world to us and pushes us to keep improving. We’re excited to serve you again soon!
Best regards,
MemoCasino Team
Reply from Memocasino
Hello, Elena!
We sincerely appreciate you sharing your experience with us! It’s always rewarding to know our players had a great time. Your support truly motivates us to keep delivering excellent service. We can’t wait to welcome you back again soon!
Best regards,
MemoCasino Team
Very good site good chat service and…
Very good site good chat service and never let me down
June 25, 2025
Unprompted review
Reply from Memocasino
Hi there, Luke!
Thank you for taking the time to leave your feedback! Knowing you enjoyed your visit means a lot to us. Your encouragement motivates us to maintain high-quality service. We can’t wait to serve you again!
Best regards,
MemoCasino Team
Reply from Memocasino
Hello, Emma!
Thank you for taking the time to share your experience! It means so much to us to know you had a great visit. Your support and encouragement drive us to continue providing outstanding service. We look forward to serving you again soon!
Best regards,
MemoCasino Team
Won £5000 my card had and account had…
Won £5000 my card had and account had already been verified just weeks before when I won £100 or so no problems with withdrawn that soon as I tried to withdraw my £5000 I won it cancelled and I had to send all the same documents in AGAIN eventually it was verified then soon as I tried to withdraw again same thing happened just so you end up replaying with the money same old they don't mind small wins but anytime you win big it's a problem they all hate it
Date of experience: 28 May 2025
May 28, 2025
Unprompted review
Reply from Memocasino
Hi there, Marc!
We understand that the verification process can be time-consuming and not always convenient, but it is a vital part of our platform’s security procedures. As stated in our Terms and Conditions (Clause 7.4), we reserve the right to request identification documents and verify the methods used for both deposits and withdrawals.
Please be assured that all personal data is treated with the utmost care, using industry-standard security and confidentiality protocols.
In accordance with our policies, withdrawals are processed only once verification is successfully completed. By creating an account, users agree to these terms and acknowledge the importance of these measures.
We apologize for any inconvenience this may cause, but we remain committed to following these rules to maintain a safe and fair environment for all players.
Providing excellent service is our top priority, and we are continually working to improve. If you need support or have specific concerns, we invite you to contact us at support@memocasino.com with "Trustpilot" in the subject line, and our team will be glad to help.
Best regards,
MemoCasino Team
Excellent customer service employee
Upon getting a £20 sporting cash bonus for my deposit, I got the bonus just to be used in sports. I never use sporting on any casino, I've never bet on it at all, I have no clue how It works or what I'm doing l, I contacted live chat and got put onto Justin. Who advised cash bonus was only to be used on sporting bets. I asked if it could be changed and system wouldn't allow it. However Justin very quickly dealt with my questions and dealt with it very very promptly, but offered some free spins as a good will gesture as my query couldn't be resolved due to system rules and regulations on bonuses. I was extreme happy at how quick he sorted it all out and to offer the free spins I order for me not to be disappointed. Excellent customer service 10/10 for everything. Name in my account profile is Minx74101766
June 10, 2025
Unprompted review
Reply from Memocasino
Hello, Jenna!
We truly appreciate you sharing your experience with us. It’s incredibly meaningful to hear that you enjoyed your visit. Your support and kind words inspire us to keep delivering excellent service. We’re excited to welcome you back soon!
Best wishes,
MemoCasino Team
Reply from Memocasino
Hi there, Keith!
Thank you for taking the time to share your thoughts. Knowing that you had a great visit means a lot to us. Your encouragement motivates our team to maintain the highest standards of service. We look forward to your next visit!
Warm regards,
MemoCasino Team
Reply from Memocasino
Hello!
We really appreciate you taking the time to share your experience with us! It’s wonderful to hear that you had a great visit. Your kind support motivates us to keep delivering top-notch service. We look forward to welcoming you back again soon!
Best regards,
MemoCasino Team
Brilliant agent and very helpful
Hi agent was great and very helpful and understanding and done everything to help me with my situation thank you
June 6, 2025
Unprompted review
Reply from Memocasino
Hi there, Scott!
Thank you so much for sharing your experience! Knowing you had an enjoyable visit truly means a lot to us. Your encouragement pushes us to keep striving for excellence. We can’t wait to serve you again in the near future!
Best regards,
MemoCasino Team
Adrian the customer care assistant was…
Adrian the customer care assistant was very helpful and extra quick response on live chat.
June 4, 2025
Unprompted review
Reply from Memocasino
Hello, Eve!
Thank you for sharing your experience with us! We're thrilled to know you had a great time. Your kind words inspire us to continue offering the best service possible. We can't wait to welcome you back!
Best regards,
MemoCasino Team
So easy to use and any problems were…
So easy to use and any problems were dealt with immediately highly recommened
June 3, 2025
Unprompted review
Reply from Memocasino
Hello, Taylor!
We’re grateful you took the time to share your feedback. Knowing you had a great visit truly means a lot to us. Your encouragement helps us keep striving for excellence. Looking forward to serving you again soon!
Best regards,
MemoCasino Team
Reply from Memocasino
Hello, Kelsey!
We truly appreciate you sharing your experience with us! It’s incredibly rewarding to hear that you had an enjoyable visit. Your support and kind words inspire us to keep delivering top-notch service. We can’t wait to welcome you back soon!
Best regards,
MemoCasino Team
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