Memorialsdirect Reviews 340

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the excellent craftsmanship, beautiful finishes, and the solid, heavy nature of the items. Many people were delighted with the personalized options and the care taken with engraving, noting that the final product often exceeded their expectations. The ordering process is frequently described as easy and straightforward, with good communication and fast delivery. However, some customers also noted minor issues, such as a plastic bracket that was not fit for purpose and broke easily. A few other people also felt that the lettering color was not as expected, appearing more copper-toned than gold leaf. Additionally, there was an instance where an item was delivered to the wrong address, causing inconvenience.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the excellent... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent craftsmanship,... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its speed and efficiency.... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent, fast, and efficient service,... See more

Order

People report positive experiences with order. Many customers found the ordering process easy, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The black granite vase with gold lettering for my dear Uncle is really lovely. I was apprehensive on my part in case I had made any mistakes although I checked checked & checked again before placing m... See more

Rated 5 out of 5 stars

I wanted a 6x6 flower pot in granite to put on a family members grave. I wasn't sure about ordering online at first. But the examples on the Memorials Direct site looked really good. Having received i... See more

Rated 5 out of 5 stars

Ordered a flower vase for my dad’s grave , was easy to personalise this online, kept updated throughout , delivery was very fast & arrived carefully packaged. The vase itself was very good quality and... See more

Rated 5 out of 5 stars

O my goodness my sister’s engraved memorial plaque is beautiful, my Dad is delighted with it . It will look at amazing on her grave . It came very quickly and well packaged Would absolutely use yo... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

340 reviews

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Rated 5 out of 5 stars

Very helpful staff.

I called a few times whilst deciding on the wording for a memorial plaque and each time the staff were very helpful. I received a proof of the design before it was finalised. Delivery was earlier than quoted. A family friend saw the plaque on my dads grave and requested I order one for their late family member aswell. Thank you and keep up the good work.

February 26, 2026
Rated 4 out of 5 stars

Memorial Tablet

It was exactly what we wanted the only reason I have given you 4 stars is your delivery company I received 3-4 text messages from them stating that the delivery was being delivered the day before and one that said it was cancelled altogether so this made me a bit apprehensive however I thought it would be Friday and as it turned out it was. But appart from that the product is beautiful and have a wee word with your delivery people. Thank you for a great product

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding from start to finish.

What a pleasure to do business with.
As an older person I still have reservations about doing purchases online and went at first to our local stonemason who was very pleasant but his timeline was up to six months and the charges just kept rising with each letter.
I left the stonemason and decided to chance going with memorialsdirect who were giving a delivery in 4 working days.
Not only did it show a graphic of the writing on the stone as I typed it which was fantastic.
True to their word 6 days (4 working days) later it has arrived and it's outstanding, not good, not nice but outstanding.
If your thinking about going with this company don't worry you won't be sorry.
Many thanks to all involved from myself and my family.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

We have wanted to get a granite memorial vase for our Mum who we lost in 2010, it was only recently we realised you could get them online, so after some searching we came across Memorials Direct, we checked the reviews and they were all 5* and we can see why! We placed our order very late on Sunday night and the most beautifully engraved vase arrived on Tuesday in plenty of time for us to take to the Cemetery for Mothers Day, Jamie we cannot thank you enough it perfectly matched our Dad's Gravestone, we could not be happier Thank you

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

The quality of the memorial vase

The quality of the memorial vase and the lettering on the inscription is excellent. The delivery instructions were followed. I would recommend this service. I appreciated the fact they tell you who engraved and packed the vase for delivery.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful pot for grave

Arrived 2days after ordering, looks beautiful, forgot to put lid to flower pot in box ,after informing them of this this arrived 2 days later, very prompt service , would definitely recommend to others x

February 26, 2026
Rated 5 out of 5 stars

Ordering was very simple

Ordering was very simple, the delivery time of only two working days was fantastic.
The quality is second to none and it will be a lovely tribute until a headstone is in place.
Highly recommended.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

A Memorial Created with Care and Dignity


Memorials Direct
I initially contacted Memorials Direct after another company had let my family down badly. In hindsight, that unexpected change proved to be fortuitous for my family.
From our very first communication, Jack and the team at Memorials Direct were truly par excellence. They could not have done more for my family and me during such an emotional and challenging time.
Creating a plaque that honoured my mother’s memory was always of paramount importance, and the team approached this responsibility with great care and sensitivity. From the initial design stage through to the final piece, we were consulted at every step. We were encouraged to review the design carefully, and any amendments we requested were thoughtfully incorporated until everything felt exactly right.
For the portrait on the plaque, we chose the porcelain option rather than an engraved image, as it allowed for colour and provided a beautiful and accurate likeness of Mum.
We also selected the Tree of Life design, which felt especially meaningful to our family, along with the matching gold memorial vase. Together, these elements created a plaque that is both elegant and deeply symbolic.
The final result was truly beautiful. The impact of the design and the craftsmanship exceeded our expectations.
The timeline was carefully managed and everything was completed exactly when promised, which was greatly appreciated given our circumstances.
My family and I wholeheartedly recommend Memorials Direct to anyone seeking a bespoke memorial created with professionalism, compassion and exceptional craftsmanship.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

I’m so happy with the memorial plaque…

I’m so happy with the memorial plaque Jamie engraved for my dad. The engraving is beautiful and exactly what we wanted. It’s made from granite and the quality is excellent. The packaging was also very secure so it arrived safely with no damage at all.

The service was excellent, communication was great, and the price was very affordable. I’m very satisfied and truly appreciate the care taken with such an important item. Thank you Jamie.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Photo Plaque

I ordered a photo plaque for my Dad’s grave. Quick delivery and the item is well made with care. Thank you!

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service
Great care by Jamie
Beautiful item and excellent value.
Would definitely recommend to anyone who wants something that little bit special for there loved one

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Granite grave urn

Received the engraved grave urn today. Outstanding quality and workmanship on the engraving. Thank you Jamie

March 5, 2026
Unprompted review

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