Memorialsdirect Reviews 340

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the excellent craftsmanship, beautiful finishes, and the solid, heavy nature of the items. Many people were delighted with the personalized options and the care taken with engraving, noting that the final product often exceeded their expectations. The ordering process is frequently described as easy and straightforward, with good communication and fast delivery. However, some customers also noted minor issues, such as a plastic bracket that was not fit for purpose and broke easily. A few other people also felt that the lettering color was not as expected, appearing more copper-toned than gold leaf. Additionally, there was an instance where an item was delivered to the wrong address, causing inconvenience.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the excellent... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent craftsmanship,... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its speed and efficiency.... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent, fast, and efficient service,... See more

Order

People report positive experiences with order. Many customers found the ordering process easy, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The black granite vase with gold lettering for my dear Uncle is really lovely. I was apprehensive on my part in case I had made any mistakes although I checked checked & checked again before placing m... See more

Rated 5 out of 5 stars

I wanted a 6x6 flower pot in granite to put on a family members grave. I wasn't sure about ordering online at first. But the examples on the Memorials Direct site looked really good. Having received i... See more

Rated 5 out of 5 stars

Ordered a flower vase for my dad’s grave , was easy to personalise this online, kept updated throughout , delivery was very fast & arrived carefully packaged. The vase itself was very good quality and... See more

Rated 5 out of 5 stars

O my goodness my sister’s engraved memorial plaque is beautiful, my Dad is delighted with it . It will look at amazing on her grave . It came very quickly and well packaged Would absolutely use yo... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

340 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

GREAT PRODUCTS

Great products, excellent quality, with a swift delivery period, & very well packed.
We wanted a specific poem to be engraved on a plaque, & the guys accommodated us, without a problem 👍

February 24, 2026
Rated 5 out of 5 stars

Fantastic customer service and product.

Fantastic customer service from the first email enquiring if something was possible/available to the vase being completed and delivered, in such a small number of days also. Immediate responses to anything asked, and what was requested made possible with ease. The product is fantastic. Would highly recommend anything to do with the wonderful team of people providing a wonderful product and service.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

outstanding service

brilliant, fast service and delivery. The plaque is of outstanding quality, and craftsmanship is excellent. The delivery has been very quick, I would definitely highly recommend this company xxx

February 27, 2026
Unprompted review
Rated 4 out of 5 stars

Memorial Vase

I was delighted with the memorial vase I ordered for my husband’s grave. I found it easy to use the website, the price was good and it was delivered very speedily. Unfortunately, it had one too many “forever” in the engraving but it hasn’t made a huge difference to me and I’m happy to keep the vase.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Delivered Quickly

This is a beautiful high gloss black granite with gold writing and it is just what I wanted for him. I was dubious about ordering as there was not many reviews however it was a quick straightforward process.
Thank you very much it is fantastic quality for the money.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant , well worth the money . People can afford these prices . It makes the poorest person able to cover the cost of this lovely plaque. I would recommend 100%. Produce , service fantastic. Julie Child

January 27, 2026
Rated 5 out of 5 stars

A excellent service and product

A excellent service and product. Memorials Direct provided an excellent service. The product is of a very high quality, reasonably priced and very quick. All in all at a sad time they made it a bit easier. Thank you to the Memorials Direct Team.

February 7, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look