Memorialsdirect Reviews 340

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the excellent craftsmanship, beautiful finishes, and the solid, heavy nature of the items. Many people were delighted with the personalized options and the care taken with engraving, noting that the final product often exceeded their expectations. The ordering process is frequently described as easy and straightforward, with good communication and fast delivery. However, some customers also noted minor issues, such as a plastic bracket that was not fit for purpose and broke easily. A few other people also felt that the lettering color was not as expected, appearing more copper-toned than gold leaf. Additionally, there was an instance where an item was delivered to the wrong address, causing inconvenience.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the excellent... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent craftsmanship,... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its speed and efficiency.... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent, fast, and efficient service,... See more

Order

People report positive experiences with order. Many customers found the ordering process easy, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The black granite vase with gold lettering for my dear Uncle is really lovely. I was apprehensive on my part in case I had made any mistakes although I checked checked & checked again before placing m... See more

Rated 5 out of 5 stars

I wanted a 6x6 flower pot in granite to put on a family members grave. I wasn't sure about ordering online at first. But the examples on the Memorials Direct site looked really good. Having received i... See more

Rated 5 out of 5 stars

Ordered a flower vase for my dad’s grave , was easy to personalise this online, kept updated throughout , delivery was very fast & arrived carefully packaged. The vase itself was very good quality and... See more

Rated 5 out of 5 stars

O my goodness my sister’s engraved memorial plaque is beautiful, my Dad is delighted with it . It will look at amazing on her grave . It came very quickly and well packaged Would absolutely use yo... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

340 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The memorial stone is perfect the team…

The memorial stone is perfect the team took their time and helped me…. I wanted to change the picture on the stone
They helped and then sent a proof to check they kept me updated every step of the way
100% professional
Thank you

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

A pleasure to deal with

This company is respectful, cooperative and competent not to mention speedy and efficient.

Despite the sad circumstances under which we have had to engage their services it has been a pleasure to work with Memorials Direct.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service, product and price

What an amazing service! Fast and efficient service.
I was let down by a stone mason and Memorials Direct sort me out in three days. If they had not offered this I would have been at the Graveside without anything in my hands. I had a footstone made for a memorial gravesites, engraved black marble with gold writing. I placed the request in on Sunday night and emailed the my urgency the next day. They responded immediately and completed the footstone and send it out the same day by post. It was delivered well packed and beautiful done. I can't recommend them more for their friendly fast and efficient service. Price wise, I was shocked as to how little it was in comparison to what I was quoted by the stone mason. I would recommended them everyone. Definitely a dependable company, they get my vote 100%.

January 26, 2026
Rated 5 out of 5 stars

Granite vase

Just ordered vase. All I can say is a fantastic service, and very quick delivery, thank you so much memorials direct.
Peter.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Grave Memorial

My Mum ordered a granite memorial plaque in memory of my dad. It arrived 2 days later, well packaged to prevent any damage in transit and it is such a beautiful
piece of work. Well done to Jamie

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Memorial pot

Memorial pot was excellent quality including words , pot vase in gold . Delivery was outstanding . Would definitely recommend .

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Thankyou 5*

Thankyou for your support and great product. So happy with your service! Would recommend.

January 21, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look