Memorialsdirect Reviews 340

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the excellent craftsmanship, beautiful finishes, and the solid, heavy nature of the items. Many people were delighted with the personalized options and the care taken with engraving, noting that the final product often exceeded their expectations. The ordering process is frequently described as easy and straightforward, with good communication and fast delivery. However, some customers also noted minor issues, such as a plastic bracket that was not fit for purpose and broke easily. A few other people also felt that the lettering color was not as expected, appearing more copper-toned than gold leaf. Additionally, there was an instance where an item was delivered to the wrong address, causing inconvenience.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the excellent... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent craftsmanship,... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its speed and efficiency.... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent, fast, and efficient service,... See more

Order

People report positive experiences with order. Many customers found the ordering process easy, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The black granite vase with gold lettering for my dear Uncle is really lovely. I was apprehensive on my part in case I had made any mistakes although I checked checked & checked again before placing m... See more

Rated 5 out of 5 stars

I wanted a 6x6 flower pot in granite to put on a family members grave. I wasn't sure about ordering online at first. But the examples on the Memorials Direct site looked really good. Having received i... See more

Rated 5 out of 5 stars

Ordered a flower vase for my dad’s grave , was easy to personalise this online, kept updated throughout , delivery was very fast & arrived carefully packaged. The vase itself was very good quality and... See more

Rated 5 out of 5 stars

O my goodness my sister’s engraved memorial plaque is beautiful, my Dad is delighted with it . It will look at amazing on her grave . It came very quickly and well packaged Would absolutely use yo... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

340 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Fantastic product

Fantastic. I needed this urgently. They couldn’t have been more helpful.
The quality was great .
It fits in nicely amongst other marble memorials in alnwick cemetery where my mother’s ashes are laying to rest.

January 7, 2026
Rated 5 out of 5 stars

Head stone

We’re so pleased with our head stone, the quality and price are excellent would recommend to everyone,can’t thank enough

January 7, 2026
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery - updated regularly. Parcel wrapped up brilliantly and item was secure. Excellent Service.

January 5, 2026
Rated 5 out of 5 stars

Needed to replace my brothers memorial…

Needed to replace my brothers memorial stone and the service was perfect . The item was just as I ordered and it was exactlly as discribed so I would have no hesitation in referring anyone to buy from this company

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

I came across this site as a blessing

I came across this site as a blessing, about a week before Christmas needing a replacement memorial cross.

The service was great and the order arrived quickly.The memorial cross with engraved inscription was wonderfully made.

Thank you!

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

What a beautiful memorial stone

What a beautiful memorial stone, impeccable quality, from an easy order system to the beautiful & robust packaging you cant fault this company, also very quick delivery.
I can only give 5*. I will be ordering another replacement memorial stone from them again soon. many thanks

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

Memorial Plaque

Memorial Plaque. I was absolutely delighted with my order. The entire order was so easy to make online. Delivery was prompt. I was very impressed with the service and would not hesitate for a moment to highly recommend this company.

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely wonderful product

Absolutely wonderful product. Ordered a large stone with flower pot and picture for my parents grave. It is lovely quality, quick delivery and I am so happy. It’s really heavy too so no worry of it blowing away in the wind. 5 ⭐️

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

brilliant service and excellent Quality.

i ordered a new stone from this company as a replacement was needed as our old stone was in poor condition.they were excellent to do buisness with and went above and beyond to help mew with the engraving.Cannot fault these guys beautiful stone and very much appreciate all that the service they provided for me .many thanks.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

High Quality, Caring and Professional

Memorials Direct were kind, helpful, and easy to deal with during a difficult time. The memorial was beautifully made and exactly what we hoped for. Communication was clear throughout and everything was handled professionally. I'd happily recommend them to anyone looking for a caring and reliable service.

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute joke delivered my item to…

Absolute joke delivered my item to different part of country i had someone elses item personalised was guaranteed by seller it would be sorted with replacement now they not answering my emails
Item was delivered to nantgarw
So yes it was delivered to different part of country so dont tell me it wasnt check youre tracking like i have

December 22, 2025
Unprompted review
Memorialsdirect logo

Reply from Memorialsdirect

Hi Stephen,

We sent your replacement & it was received within 24 hours, we didn't send it to a different part of the country we delivered as promised & this review was left whilst the delivery was in progress.

We answered all of your emails in a timely manner, please understand that any messages or emails sent after our office hours are answered the next day.

Many thanks
Memorials Direct Customer Service

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