Perfect in almost every way despite issues due to the French "tour de France" that delayed the order on the delivery side (not Mephisto's fault by any mean.) Those shoes are so comfy and beautiful, wi... See more
Company replied
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Perfect in almost every way despite issues due to the French "tour de France" that delayed the order on the delivery side (not Mephisto's fault by any mean.) Those shoes are so comfy and beautiful, wi... See more
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One of the pairs of shoes I purchased is defective and the stiching is coming apart. I tried to contact the company using my login and contact, but their website gives errors. I tried to contact t... See more
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I had a great experience. The sales lady was knowledgeable and helpful, friendly and efficient. She’s a lady (perhaps close to 80) who ran up and down the spiral staircase leading to the basement stor... See more
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The shoes arrived very quickly, there were no issues with the delivery service (they called me before coming). The ankle boots are exactly as described on the website, very beautiful and I'm delighted... See more
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Bienvenue sur la boutique en ligne Mephisto shoes ✓ Livraison gratuite ✓ Retour offert ✓ Satisfait ou remboursé ✓ Paiement sécurisé. Chaussures Mephisto pour la femme et l'homme.
France
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Replied to 78% of negative reviews
Typically replies within 1 week
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Great shoes, have been wearing this type of Mephisto for over a decade now. Still very happy with them, good quality 🙏
Article non conforme à la description. Matériaux interieur tissus et non cuir.
Tromperie sur la marchandise.

Reply from Mephisto Shoes
Been relying on them for years as my primary walking shoe. No complaints
perfect service, great product, fast secure shipment - this is the 3rd time I have enjoyed this experience! thank you!
I have been wearing Mephisto shoes (particularly my favourite, the Phoebus) for fifteen years - still have my original pair, which has been revamped by Mephisto for £50. Smart, comfortable, durable these are excellent all-purpose shoes. The Mephisto retread service shows the company has confidence in its own goods.
Less than 3 months ago I bought a pair of Mephisto "Heliot" unckle boot. The shoes are well made but there's ZERO comfort. I don't think I will never break-in these shoes. When leather over my toes caves in as you walk it hurts because the leather is way too thick, sure, great quality but who cares when it hurts like heck. when you walk... This is my second and last pair of Mephistos (the first pair I returned them, very uncomfortable shoes). Mephisto's never again.

Reply from Mephisto Shoes
As with many other reviews, I bought an expensive pair boots. They have failed after little wear, due to a clear materials or gluing problem with the soles. Customer complaints was not prepared to respond without details of original receipt, although purchased on holiday so it is not practical to return to the outlet. Although an excellent shoe, Mephisto clearly has serious manufacturing and materials control problems which they are not interested in understanding.

Reply from Mephisto Shoes
Mephisto taille bien, plutôt plus grand que d'autres marques.
Not only was I misled on the mephisto.com website with a statement that all taxes were included but also Mephisto try to mislead other potential customers by saying that I do not have an account. The truth is that when I complained they disabled my account. SHAME ON THEM

Reply from Mephisto Shoes
…and with that reply you have just lost a long-standing customer. Very disappointing.

Reply from Mephisto Shoes
UK residents beware when ordering from Mephisto online - the final bill will be 50% higher than stated by Mephisto in their order confirmation. I ordered a pair of shoes from them where the stated cost - including shipping, processing and VAT - was £200.60. A week or so later, I received a letter from Parcel Force, demanding an additional £94.06 - £34.53 customs duty, £47.53 Import VAT and £12.00 clearance fee. Nowhere during the ordering process with Mephisto were these additional charges listed. Those charges mean I’m paying nearly £300 for the shoes.
Post-script: In response to posting this review three weeks ago, I have just now received the message below from Mephisto suggesting I contact them. But I had already complained to them three weeks ago when I got the additional bill from Parcel Force for £94. At that time, a Mephisto customer service rep basically said "tough luck" and that no compensation would be made. Not a good look for Mephisto.
Again, beware of ordering online from Mephisto. Your actual bill may be 50% higher than you think.

Reply from Mephisto Shoes
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