Mercedes-Benz Financial Services UK Reviews 

From walking into the Mercedes Benz showroom we were made very confortable, the staff were very friendly, once we had chosed our car the process was very easy and they kept me up-to-date with all the information I needed.
When I picked up the car it was under a cover in the showroom which was a nice touch as well

Our sales Assistant Callen was fantastic from start to finish

Helpful team of people who work to fulfil my exact requirements, both on price, model and specification. From pricing examples, finance arrangements to the handover experience, the customer service was excellent.

Maxwell at Mercedes-Benz of Harrogate provided an excellent experience from start to finish. He was professional, responsive and straightforward throughout, explained everything clearly, and made the whole process easy. I genuinely appreciated his help and would happily recommend Maxwell and the Mercedes-Benz Harrogate team to anyone looking for a new car.

Chloe at Hamilton branch found my perfect car. Very nice friendly staff would recommend to anyone looking for a new vehicle.

Great experience, great sales agent Jack at Warrington. Jack made everything easy and happy to answer all my questions.

Travis was friendly, knowledgeable and took time to understand what I needed and then offered me the best options. A truly refreshing approach and a credit to the company

Bought my mercedes from bishops stortford branch . Alex politt who looked after me is the best agent I’ve ever dealt with . Totally trustworthy and a credit to the business . If you going to buy a merc go to him

The whole experience was excellent. Paul Scorer was very professional and I was very pleased to do business with him. He discussed with me in full detail everything I needed to know in respect of PCP and the whole process went very smoothly.

Joe was very helpful
And it was all very easy

Very helpful staff selling a good product

Great experience purchasing my new car. Emal was great and went to great lengths to make the process as smooth as possible.

I would like to take a moment to say how impressed | have been with the outstanding customer service I received from Paul Scorer at Mercedes-Benz Eastbourne, Pevensey, during the purchase of my new Mercedes-Benz.
From the very first conversation, Paul was professional, friendly, knowledgeable and incredibly helpful. He made the whole process of purchasing a new car feel straightforward and enjoyable, taking the time to answer all my questions and ensuring that everything was explained clearly without ever making me feel pressured.
What really stood out was Paul's genuine commitment to providing an exceptional customer experience. His attention to detail, patience and willingness to go the extra mile made a real difference, and I felt completely confident throughout the entire purchase.
The new Mercedes-Benz is fantastic, but the excellent service from Paul made the experience even more special. He is a real credit to Mercedes-Benz and a perfect example of how customer service should be.
Kind regards
Victoria Wingrove

Kyle at the Perth branch was exceptional when it came to the overall experience of ordering and collecting my new car. Any questions I had were answered quickly and never made to feel like a bother. Great communication throughout the process, it made it such a smooth transition. Couldn't recommend enough! Thank you Kyle :)

UPDATE – 19 August 2026

Following my original review, Mercedes-Benz Finance publicly responded stating that they had logged my concerns and would contact me to discuss the matter further once I provided the best contact details.

I provided those details as requested.

I have still received no contact.

Even more concerning, despite Mercedes-Benz Finance having accepted the rejection of the vehicle back in Fedruary, my mum still does not have confirmation of how much money she will actually receive back, when she will receive it, or when the finance agreement will be formally unwound.

After approximately 1.5 years of dealing with this serious matter, it is extremely disappointing that there is still no clear financial resolution or timeline.

This is particularly frustrating because Mercedes-Benz Finance themselves publicly stated that they would contact us after I provided my details. That contact simply hasn’t happened.

We are not asking for anything unreasonable — we need a clear breakdown of what is being refunded, confirmation that the finance agreement has been fully unwound, and a date by which the money will be returned.

After everything that has happened, my mum should not still have to chase Mercedes-Benz Finance for basic information about the resolution of her case.

I hope someone senior at Mercedes-Benz Finance now takes ownership of this matter and finally provides a clear answer.

Extremely disappointing handling of a serious safety issue

I would give zero stars if that were an option.

My mum has been dealing with a serious issue involving her new Mercedes for over 1.5 years, and unfortunately the case has been handled throughout by Tracy Parker.

This is not simply a complaint about an inconvenient or unreliable car. The car stopped on the motorway as though it had been involved in an accident, creating an extremely dangerous situation that nearly resulted in my mum and my daughter being killed. The seriousness of this should not be underestimated.

What makes the situation even more concerning is that the rejection was only finally accepted after another Mercedes driver experienced the same fault and was also placed in an extremely dangerous situation. It is incredibly difficult to understand why it took a further incident involving another driver before the rejection was accepted.

Even after the rejection was accepted, the matter still has not been properly resolved. My mum has continued to make finance payments, the dealer has had the vehicle for approximately 1.5 years, and she still does not have a clear date for when the finance contract will actually be unwound or when she will receive her money back.

She has been offered her deposit and £400 compensation, despite the length of time this has gone on, the continued finance payments and, most importantly, the seriousness of what happened.

The handling by Tracy Parker has been extremely disappointing throughout. Rather than feeling that someone was genuinely trying to resolve a serious safety issue, my mum has repeatedly had to chase, argue and fight to get what should have been a straightforward resolution.

I find it particularly concerning that even now, after everything that has happened, there is still no clear answer as to when the finance agreement will be terminated and when my mum will actually receive her money back.

Customers should not have to spend 18 months fighting to resolve a serious safety issue with a brand-new Mercedes, particularly when the vehicle has already demonstrated a fault capable of putting lives at risk.

This experience has completely undermined our confidence in the way Mercedes handles serious customer safety complaints. I sincerely hope this review prompts someone senior to look at the full history of this case and finally provide my mum with a proper resolution.

The overall experience of purchasing my car was smooth and professional the only downside was items agreed to fix on the first viewing hadn’t been done at time of collection

Emal, the sales agent was easy to work with. Understood what I wanted and delivered my fantastic new car within a week.

Everyone at Mercedes Sunderland were very professional & helpful, especially Scott who delt with the purchase of my car.

This is the third time I have bought a new car from Mercedes-Benz Southend, and once again, the service has been excellent. The staff have always been friendly, professional and very helpful. I would thoroughly recommend Mercedes-Benz Southend to anyone looking for a new or used car.

Terrible service cannot contact them