Mercedes-Benz Financial Services UK Reviews 

4,645
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff who take the time to answer questions and make the entire vehicle purchasing process completely seamless and stress-free. Consumers consistently emphasize the exceptional customer service, professional guidance, and the wonderful handover experience provided at the various showrooms. However, some customers also noted frustrating experiences when dealing with the finance department, mentioning a lack of support and unhelpful communication regarding agreements. A few reviewers additionally mentioned unresolved issues with digital applications and experienced delays when trying to sort out financial matters.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently polite, helpful, and... See more

Service

Reviewers mention positive feedback about service, highlighting an exceptionally smooth and professional... See more

User experience

Customers report positive experiences with user experience, highlighting how smooth and straightforward the... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being helpful,... See more

Product

Consumers find product to be positive, highlighting the exceptional quality, beautiful design, and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely happy with our new car. The experience at the showroom was exceptional Gino who sold us our car was very friendly and knowledgeable about all aspects of our needs. He explained everything in... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I’d just like to say a massive thank you to Mason at Mercedes for all his help throughout the whole process. He was extremely friendly, professional and helpful from start to finish, an... See more

Company replied

Rated 5 out of 5 stars

Sytner Bath was excellent in every respect. The facility is 5*. Staff were amazing, especially Grafton who led us through from beginning to end - he deserves several gold medals. Now very happy to dri... See more

Company replied

Rated 5 out of 5 stars

From test drive to collection Sytner Mercedes Bristol made every part of the journey seem effortless. Special thanks to Joshua Harris who, from point of sale to collection catered for every need and h... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. Financial Institution

Written by the company

Mercedes-Benz Finance gives you the freedom and flexibility to drive away in the Mercedes-Benz of your choosing, in a way that fits around your lifestyle. You’ll benefit from: A range of both purchase and lease products, so you can find the solution that’s right for you. Wide-ranging support from our team on our range of financial products, and the benefits of each. Tailored customer service via phone, email and web, so we can support you in the way that suits you best and a dedicated, sensitive case team, should you need extra help managing your agreement.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.6

All reviews

(4,645)

2,223 reviews in the last 12 months

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Rated 5 out of 5 stars

GLB purchase.

Sytner Bath was excellent in every respect. The facility is 5*. Staff were amazing, especially Grafton who led us through from beginning to end - he deserves several gold medals. Now very happy to drive the GLB AMG Line Executive.

August 15, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Patrick and Jayne,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Grafton and the team at Mercedes-Benz of Bath.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Great customer service and very well…

Great customer service and very well looked after by Jeremy.

August 23, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Val,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Jeremy and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 4 out of 5 stars

The team at Mercedes Bolton are so…

The team at Mercedes Bolton are so friendly professional and do their best to give you the best experience. Norielle was my sales exec and she was absolutely amazing from the start. She stuck to her words. I spoke to her 6 months ago and said to get in touch with me when their is a promotional offer and she did that right away and I was able to upgrade my car. Lina the manager was so helpful and made sure to reassure me and get me the best deal she could. Only issue is there valeting team aren’t great at all.

August 22, 2026
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Reply from Mercedes-Benz Financial Services UK

Dear Customer,

Thanks for taking the time to share your feedback. We're sorry to hear that your experience with Mercedes-Benz valeting team hasn't met your expectations.

Your comments are important to us and have been logged. If you need any further assistance, you can call us on 0370 847 0700. We're open Monday - Friday 9am - 5pm, excluding bank holidays. Alternative contact details can be found at www.mercedes-benz.co.uk/contactfinance

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Excellent Service, utmost clkarity

Excellent, speedy service. I have just renewed with my second Mercedes purchase. Staff at Sytner, Cheltenham & Gloucester were first rate in explaining my options and tailoring the purchase to my needs.

August 21, 2026
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Reply from Mercedes-Benz Financial Services UK

Dear Robert,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz of Cheltenham and Gloucester.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

2nd car bought from Preston and was so…

2nd car bought from Preston and was so perfect and so easy would highly recommend

August 20, 2026
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Reply from Mercedes-Benz Financial Services UK

Dear Andrew,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz of Preston.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Very professional and excellent rate of…

Very professional and excellent rate of 1.4%

August 20, 2026
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Reply from Mercedes-Benz Financial Services UK

Dear J McE,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Came with a good expectation, went away with a better one.

Although we didn't get what we came for, we ended up with a better deal overall. The agents we delt with were all really good at their respective jobs. We had a great and enjoyable time choosing and then taking delivery of our new Mercedes-Benz. Thank you all at Doncaster.

August 20, 2026
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Reply from Mercedes-Benz Financial Services UK

Dear Stephen,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz of Doncaster.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Options fully explained

Our PCP purchase options were fully explained and the team guided us through the document approvals making the whole process seamless.

August 17, 2026
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Reply from Mercedes-Benz Financial Services UK

Dear S. Newth,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

excellent ,Louise was superb

excellent ,Louise was superb

August 20, 2026
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Reply from Mercedes-Benz Financial Services UK

Dear Chris,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Louise and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

York Mercedes Benz…

From walking into the Mercedes Benz showroom we were made very confortable, the staff were very friendly, once we had chosed our car the process was very easy and they kept me up-to-date with all the information I needed.
When I picked up the car it was under a cover in the showroom which was a nice touch as well

August 20, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Darren,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Fantastic

Our sales Assistant Callen was fantastic from start to finish

August 19, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Cheryl,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Callen and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Tailored Excellent Customer Service

Helpful team of people who work to fulfil my exact requirements, both on price, model and specification. From pricing examples, finance arrangements to the handover experience, the customer service was excellent.

August 19, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Paul,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Maxwell at Mercedes-Benz of Harrogate…

Maxwell at Mercedes-Benz of Harrogate provided an excellent experience from start to finish. He was professional, responsive and straightforward throughout, explained everything clearly, and made the whole process easy. I genuinely appreciated his help and would happily recommend Maxwell and the Mercedes-Benz Harrogate team to anyone looking for a new car.

August 19, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Vigne,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Maxwell and the team at Mercedes-Benz of Harrogate.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Chloe at Hamilton branch found my…

Chloe at Hamilton branch found my perfect car. Very nice friendly staff would recommend to anyone looking for a new vehicle.

August 19, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Alison,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Chloe and the team at Mercedes-Benz of Hamilton.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Great experience

Great experience, great sales agent Jack at Warrington. Jack made everything easy and happy to answer all my questions.

August 19, 2026
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Reply from Mercedes-Benz Financial Services UK

Dear Nicola,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Jack and the team at Mercedes-Benz of Warrington.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

5 starts isn't enough!

Travis was friendly, knowledgeable and took time to understand what I needed and then offered me the best options. A truly refreshing approach and a credit to the company

August 14, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Gavin,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Travis and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Bought my mercedesbrilluantcservice from bishops…

Bought my mercedes from bishops stortford branch . Alex politt who looked after me is the best agent I’ve ever dealt with . Totally trustworthy and a credit to the business . If you going to buy a merc go to him

August 18, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Mario,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Alex Politt and the team at Mercedes-Benz of Bishop's Stortford.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

The whole experience was excellent

The whole experience was excellent. Paul Scorer was very professional and I was very pleased to do business with him. He discussed with me in full detail everything I needed to know in respect of PCP and the whole process went very smoothly.

August 18, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Jeannette,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Paul Scorer and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Joe was very helpful

Joe was very helpful
And it was all very easy

August 18, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Katherine,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Joe and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Very helpful staff selling a good…

Very helpful staff selling a good product

August 18, 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Denis,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

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