Extremely happy with our new car. The experience at the showroom was exceptional Gino who sold us our car was very friendly and knowledgeable about all aspects of our needs. He explained everything in... See more
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Review summary
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Experience from start to end was exceptional. We were listened to and all staff who assisted us spent time and effort in getting us the deal that was best for us. The sales rep Ali was very attentive... See more
Company replied
Sytner Bath was excellent in every respect. The facility is 5*. Staff were amazing, especially Grafton who led us through from beginning to end - he deserves several gold medals. Now very happy to dri... See more
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From test drive to collection Sytner Mercedes Bristol made every part of the journey seem effortless. Special thanks to Joshua Harris who, from point of sale to collection catered for every need and h... See more
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Company details
Written by the company
Mercedes-Benz Finance gives you the freedom and flexibility to drive away in the Mercedes-Benz of your choosing, in a way that fits around your lifestyle. You’ll benefit from: A range of both purchase and lease products, so you can find the solution that’s right for you. Wide-ranging support from our team on our range of financial products, and the benefits of each. Tailored customer service via phone, email and web, so we can support you in the way that suits you best and a dedicated, sensitive case team, should you need extra help managing your agreement.
Contact info
Mercedes-Benz Financial Services UK Ltd, MK15 8BA, Milton Keynes, United Kingdom
- 0370 847 0700
- mercedes-benz.co.uk/passengercars/finance.html
4.6
Excellent
5K reviews
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Great deals at Mercedes Llandudno…
Great deals at Mercedes Llandudno Junction excellent customer service extremely happy with our purchase
August 25, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Philip,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz of North Wales.
Kind regards,
Mercedes-Benz Finance
Excellent experience at Mercedes-Benz Taunton
Alex Dawes, the agent I dealt with at Mercedes-Benz Taunton was excellent to work with and made the experience easy and enjoyable. He explained the finance options vey well. Very impressed.
August 25, 2026
Reply from Mercedes-Benz Financial Services UK
Dear David,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Alex Dawes and the team at Mercedes-Benz of Taunton.
Kind regards,
Mercedes-Benz Finance
Nathan couldn't of been more helpful…
Nathan couldn't of been more helpful from the start. Didn't try to push anything. great service again
August 25, 2026
Reply from Mercedes-Benz Financial Services UK
Dear John,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Nathan and the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Great process & great assistance from Idnan at…
Great assistance from Idnan at Riverdale Mercedes, Reading. The process that Mercedes has in place is very good, and combined with a competitive financial offer, makes buying a Mercedes car a compelling offer.
August 24, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Karl,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Idnan and the team at Mercedes-Benz of Reading.
Kind regards,
Mercedes-Benz Finance
Experience from start to end was…
Experience from start to end was exceptional. We were listened to and all staff who assisted us spent time and effort in getting us the deal that was best for us. The sales rep Ali was very attentive and efficient. The manager of the site was extremely helpful and went the extra mile when trying to obtain the exact specifications of the vehicle we wanted. The finance manager explained everything fully and got us the deal that best suited us. Brilliant customer service.
August 21, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Katie,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Ali and the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Great service by Mercedes Cambridge
Great service by Mercedes Cambridge
Serkan and Katie where very helpful and informative
Serkan made the whole experience a pleasure
Highly recommend
August 24, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Lisa,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Serkan, Katie and the team at Mercedes-Benz of Cambridge.
Kind regards,
Mercedes-Benz Finance
Delighted Customer
Really helpful, friendly service, very supportive sales representative in regards to all aspects of my purchasing experience. Would highly recommend Mercedes
August 24, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Julie,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Reply from Mercedes-Benz Financial Services UK
Dear Kevin,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Fast easy experience
Fast easy experience. Friendly and knowledgeable staff. Straight forward and painless. Thanks to Ryan from Carlisle for smooth and easy purchase, kept me informed all the way through my new car handover.
August 24, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Marti,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Ryan and the team at Mercedes-Benz of Carlisle.
Kind regards,
Mercedes-Benz Finance
Poor customer service
Initially fantastic service however once you’ve signed the dotted line extremely poor service, terrible communication and a complete disregard for the customer experience. I am now, gladly, paying another company more money for a vehicle just to be rid of Mercedes Norwich terrible customer service.
August 24, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Tim,
Thanks for taking the time to share your feedback. We’re sorry to hear that your experience with Mercedes-Benz Finance hasn't met your expectations.
Your comments are important to us and have been logged for review. Whilst we understand you'd prefer not to discuss this further right now, we're here to help if you change your mind. You can call us on 0370 847 0700. We're open Monday - Friday 9am - 5pm, excluding bank holidays. Alternative contact details can be found at www.mercedes-benz.co.uk/contactfinance.
We appreciate you taking the time to leave a review, as it helps us improve the service we provide to all our customers.
Kind regards,
Mercedes-Benz Finance
GLB purchase.
Sytner Bath was excellent in every respect. The facility is 5*. Staff were amazing, especially Grafton who led us through from beginning to end - he deserves several gold medals. Now very happy to drive the GLB AMG Line Executive.
August 15, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Patrick and Jayne,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Grafton and the team at Mercedes-Benz of Bath.
Kind regards,
Mercedes-Benz Finance
Great customer service and very well…
Great customer service and very well looked after by Jeremy.
August 23, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Val,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Jeremy and the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
The team at Mercedes Bolton are so…
The team at Mercedes Bolton are so friendly professional and do their best to give you the best experience. Norielle was my sales exec and she was absolutely amazing from the start. She stuck to her words. I spoke to her 6 months ago and said to get in touch with me when their is a promotional offer and she did that right away and I was able to upgrade my car. Lina the manager was so helpful and made sure to reassure me and get me the best deal she could. Only issue is there valeting team aren’t great at all.
August 22, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Customer,
Thanks for taking the time to share your feedback. We're sorry to hear that your experience with Mercedes-Benz valeting team hasn't met your expectations.
Your comments are important to us and have been logged. If you need any further assistance, you can call us on 0370 847 0700. We're open Monday - Friday 9am - 5pm, excluding bank holidays. Alternative contact details can be found at www.mercedes-benz.co.uk/contactfinance
Kind regards,
Mercedes-Benz Finance
Excellent Service, utmost clkarity
Excellent, speedy service. I have just renewed with my second Mercedes purchase. Staff at Sytner, Cheltenham & Gloucester were first rate in explaining my options and tailoring the purchase to my needs.
August 21, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Robert,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz of Cheltenham and Gloucester.
Kind regards,
Mercedes-Benz Finance
2nd car bought from Preston and was so…
2nd car bought from Preston and was so perfect and so easy would highly recommend
August 20, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Andrew,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz of Preston.
Kind regards,
Mercedes-Benz Finance
Reply from Mercedes-Benz Financial Services UK
Dear J McE,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Came with a good expectation, went away with a better one.
Although we didn't get what we came for, we ended up with a better deal overall. The agents we delt with were all really good at their respective jobs. We had a great and enjoyable time choosing and then taking delivery of our new Mercedes-Benz. Thank you all at Doncaster.
August 20, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Stephen,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz of Doncaster.
Kind regards,
Mercedes-Benz Finance
Options fully explained
Our PCP purchase options were fully explained and the team guided us through the document approvals making the whole process seamless.
August 17, 2026
Reply from Mercedes-Benz Financial Services UK
Dear S. Newth,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Reply from Mercedes-Benz Financial Services UK
Dear Chris,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Louise and the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
York Mercedes Benz…
From walking into the Mercedes Benz showroom we were made very confortable, the staff were very friendly, once we had chosed our car the process was very easy and they kept me up-to-date with all the information I needed.
When I picked up the car it was under a cover in the showroom which was a nice touch as well
August 20, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Darren,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
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