Tom was very helpful. Communications were really good. Couldn't find what I needed at any other online MB Parts Sites. Prompt delivery. Well packaged. Great service. They use DHL (not Evri thankfully)... See more
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See what reviewers are saying
Mercedes Genuine Parts are the best Mercedes genuine parts supplier on the planet. They are the cheapest price undercut any aftermarket or 0ME parts by £118 for my 2 discs and pads and they also pu... See more
Placed an order with the wrong parts, before dispatch i received an email letting me know those are not the correct parts needed and they amended my order based on the reg number, next day received it... See more
The partsman “steve” that I spoke to online was superb sorted the correct springs and kept me informed the entire time. The service department could learn from him. However I’ve had both springs fi... See more
Company details
Written by the company
When your vehicle needs a repair or maintenance, accept nothing less than the best genuine parts from Mercedes-Benz. Carefully crafted to the high standards of Mercedes-Benz, our parts are the final piece in protecting your vehicle's performance, comfort, style and most importantly, safety, for many years.
Contact info
12 Edinburgh Rd, EH28 8QW, Edinburgh, United Kingdom
- 01314665600
- info@mercedesgenuineparts.co.uk
- mercedesgenuineparts.co.uk
4.8
Excellent
291 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service,
Excellent service, authentic parts and delivery was just as described.
Can't fault company.
Will be using again.
May 25, 2026
Competent and professional
Competent and professional. After verifying the VIN, the parts turned out to be cheaper, and the difference was immediately refunded to my account. Delivery was also faster than the competition. I recommend.
May 5, 2026
Unprompted review
Very good service
April 25, 2026
Quick delivery and great products at a…
Quick delivery and great products at a fair price
March 25, 2026
Fantastic company
Fantastic company, I picked out the wrong fuel filter and they quickly helped me choose the correct one and refunded the difference (Daniel your the man) will be ordering from again!
March 20, 2026
Unprompted review
Good service
Easy ordering, delivery quick, good value for money, part working very well
January 27, 2026
Totally Genuine Parts Delivered to Home
Firstly I emailed them for the relevant Engine Kit, they suggested and got it delivered on time, so a perfect experience and will order the same from them again on my next service.
January 27, 2026
My first order from Western Mercedes…
My first order from Western Mercedes Genuine Parts was a great good communication via email my items arrived within 48hr of my order my package arrived securely packaged very impressed as I ordered engine oil so great care was taken so highly recommended to shop online as you will get quality service thank you Western Mercedes Edinburgh UK
January 23, 2026
Unprompted review
Order handled efficiently and sent…
Order handled efficiently and sent without delay
December 27, 2025
Fantastic servce as allways
November 24, 2025
..........
November 24, 2025
Reply from Mercedes Genuine Parts
Thank you for taking the time to leave a review; genuinely appreciated. Although 4/5 is good, we pride ourselves on providing the best service possible. If you have the time, we'd appreciate feedback on how we could have made this a 5-star experience for you. Kind regards, Mercedes Genuine Parts (Western Mercedes-Benz, Edinburgh)
Bit slow from order to receiving goods.
October 26, 2025
Reply from Mercedes Genuine Parts
Thank you for leaving feedback. If parts are in stock, usually it's 1-2 working days depending on the time ordered and what the part is, we prefer vehicle details prior to shipment to minimise errors from both our end as well as the customers end. Although we do not promise a delivery window due to circumstance which can occur out with our control, I see you did provide details and the part was in stock so you should really have received your order sooner, please accept our apologies :)
Straightforward ordering process and…
Straightforward ordering process and excellent communication from Mercedes Parts in relation to delivery dates/times. Fist class service all round
October 26, 2025
Reply from Mercedes Genuine Parts
Hi, thank you for taking the time to leave feedback, it's genuine appreciated. Although 4/5 is a good score, we pride ourselves on providing superb customer service. If you could spare the time, we'd appreciate an email to info@MercedesGenuineParts.co.uk with further feedback on how we could have made this a 5 star experience for you - it would really help. Thanks again!
Quick delivery & excellent caps for my…
Quick delivery & excellent caps for my wheels
October 26, 2025
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