I received an email late the previous evening to delivery stating the product would be delivered between 5.25am-7.25am. I was amazed a company would expect an item to be delivered prior to 7am. Stop e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was ok apart from the floor that cause all the issues as wasn't square and the 3 sections wouldn't butt together correctly causing the walls in 1 corner to be almost 2 inches apart. Luckily I'm it tra... See more
Company replied
overall the greenhouse is ok only now ! After improvements .....the issue is the roof simply is not strong enough so I had to get a joiner to reinforce with a 4inch roof beam and 3 inch on the sides... See more
Company replied
The house itself is okay - the door is approx 40mm short of the actual opening so It’s not watertight by any stretch. I’m a modelmaker and have built many flat pack items before - this was badly cut... See more
Company replied
Company details
Written by the company
As one of the UK’s largest manufacturers of timber garden products, we go above and beyond to meet the needs of our business partners. Our constant analysis of the market has allowed us to develop an extensive product range that caters for everyone. A well established reputation for quality and service means you can be rest assured that you're in good hands.
Contact info
Old Great North Road, NG23 6QN, Newark , United Kingdom
- 01636 821215
- customerservice@merciagp.co.uk
- merciagardenproducts.co.uk
3.5
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality of the shed is rubbish it…
The quality of the shed is rubbish it looks like it's been made out of wooden pallets
January 18, 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for taking the time to leave your review.
We're sorry to hear that you were disappointed with the quality of your shed. This is not the experience we want our customers to have.
We appreciate you taking the time to share your feedback, and your comments have been passed on to the relevant teams to help us continue improving our products and service.
Thank you again for your review.
My greenhouse was badly smashed
My greenhouse was badly smashed. In total, six separate pieces (panels) were broken. Particularly disappointing given that the delivery was local (Sutton on Trent)
24 July
July 24, 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for taking the time to leave your review.
We are very sorry to hear that your greenhouse arrived with multiple damaged panels. We appreciate how disappointing this must have been, particularly given that the delivery was made locally.
This is certainly not the condition we expect our products to arrive in, and we apologise for the inconvenience and frustration this has caused.
Your feedback has been shared with the relevant teams as we continue to review our handling, packaging and delivery processes to help prevent this from happening in the future.
Avoid avoid avoid
Avoid avoid avoid.
After 3 years, the wood on my shed has snapped and bent despite the regular maintenance. Do not buy from them. They have no interest in helping or offering compensation as their warranty is only for rotten wood (which won’t happen when you maintain it so there is no warranty). Disgracefully uninterested in helping on the phone. And make you go through a whole stress of sending in photos and writing explanations, just to say they will send up a piece of wood. Ridiculous customer service. No care. You’re just a number to them.
July 24, 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for taking the time to leave your review.
We are sorry to hear that you have been disappointed with both your shed and the service you received. We understand how frustrating it must have been to experience issues after several years of ownership and to feel that your concerns were not resolved to your satisfaction.
We appreciate your feedback regarding both our warranty process and customer service, and your comments will be shared with the relevant teams for review
The shed was very poor quality
The shed was very poor quality. It has holes on the walls where the knots in the wood have fallen out
July 3, 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for taking the time to leave your review.
We are very sorry to hear that you were disappointed with the quality of your shed. Whilst timber is a natural material and knots are to be expected, we appreciate your concerns regarding the holes in the panels and understand your disappointment.
Your feedback has been shared with the relevant teams as we continue to improve our products and quality standards.
The shed I got is great and putting it…
The shed I got is great and putting it up took a bit of time but it's great now I got it up I'm using it as a work shop
July 13, 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for leaving us your lovely review
Company lost my greenhouse order
I ordered a greenhouse and a polytunnel. The polytunnel arrived but the greenhouse didn't. I went back to the shop and they phoned customer service, who couldn't find the order, even though I had a receipt. I sent them the receipt and they cancelled my order. I went back to the shop to ask for my money back.
I got a refund- the shop staff were also frustrated with customer service, who were completely useless and who struggled with English. I tried to reorder the greenhouse but it was out of stock. I had to order a different one in the end. All this took about a month.
The greenhouse that eventually arrived is good quality and well designed. It needed paint to preserve the wooden parts.
March 12, 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for taking the time to leave your review.
We are very sorry to hear about the experience you had with your greenhouse order. We appreciate how frustrating it must have been to have your order cancelled despite having proof of purchase, and for the process of obtaining a refund and reordering to take so long.
We also apologise that the level of customer service you received did not meet your expectations. This is certainly not the standard of service we aim to provide, and we will ensure your comments are shared with the relevant teams.
We are pleased to hear that you are happy with the quality and design of the greenhouse you eventually received, and we appreciate you taking the time to share both the positives and the areas where we fell short.
The shed is not worth the money the…
The shed is not worth the money the wood is very thin
June 18, 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for taking the time to leave your review.
We are sorry to hear that you feel your shed has not met your expectations.
We appreciate your feedback regarding the construction and quality of the timber and will ensure your comments are passed to the relevant teams for review.
Summerhouse
Delivered on time and with care.
The summerhouse was easy to build (for 2 adults) following the instructions provided.
It has made a great difference to our garden.
June 20, 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for leaving us your lovely review
Very pleased with product at decent…
Very pleased with product at decent price👍
July 23, 2026
Unprompted review
Reply from Mercia Garden Products
Thanks for your lovely feedback
Prompt arrival, what I ordered
Product arrived promptly, via a reliable courier (which is very important to me, since I've had bad courier experiences in the past).
Easy to construct, according to instructions. No problem at all, and just what I ordered. Thank you.
July 22, 2026
Unprompted review
Reply from Mercia Garden Products
Thanks for taking the time to leave us your great review!
Bought three plants online
Bought three plants online
Perfectly packaged
Beautiful plants
Speedy delivery
Highly recommended
July 23, 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for leaving us your lovely review
Good quality product
Good quality product, value for money, driver very pleasant and treated stock with respect
July 17, 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for your great review on our service and product
Safe delivery
Safe delivery , delivery guy shared his knowledge of the product very much appreciated.
April 6, 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for leaving us your lovely review
Great Summerhouse
Delivery was on time and the delivery man was really helpful.
The instructions were clear and easy to follow definitely two people needed to erect as the parts were of good quality sturdy and quite heavy, everything went together really well only slight criticism is one of the door panels is slightly warped but it was one of the hottest days of the year we were working on the project.
June 19, 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for taking the time to leave us your review
We appreciate your kind feedback on the product!
The house itself is okay
The house itself is okay - the door is approx 40mm short of the actual opening so It’s not watertight by any stretch. I’m a modelmaker and have built many flat pack items before - this was badly cut with edges not meeting properly.
If we hadn’t allowed one day to build it as a surprise for my son I would have sent it back. But it was too late. Also the customer services is closed over the weekend so no help there either.
April 26, 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for taking the time to leave your review.
We are sorry to hear that your playhouse did not meet your expectations. We appreciate how disappointing it must have been to discover issues with the fit of the door and some of the timber after setting aside time to build it as a surprise for your son.
We also apologise that you were unable to contact our Customer Service team over the weekend when you needed assistance. We understand how frustrating that would have been.
Your feedback regarding the door fit, the quality of the timber, and the assembly has been noted and will be shared with the relevant teams as we continue to review and improve our products and service.
We hope your son is enjoying his new playhouse despite the issues you experienced.
Rubbish
Rubbish construction - scratched windows and panels that dont fit- our joiner fixed at extra cost to us but will need to refit the windows and doors when the unscratched version comes- which adds even more cost! They really arent bothered.
July 21, 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for taking the time to leave your review.
We are sincerely sorry to hear about the issues you experienced with your shed, including the damaged windows, ill-fitting panels and the additional expense of having a joiner carry out repairs.
We understand how disappointing this must have been and apologise that your experience did not meet your expectations. Your feedback has been shared with the relevant teams.
6ft by 4ft Garden shed
The shed is one of worst things I have ever bought in my life - badly made - the wood is so flimsy and doesn't fit correctly. The instructions are useless.
It was delivered late
Overall I would hope that there other products are better QUALITY.
March 2, 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for taking the time to leave your review.
We are very sorry to hear that you were disappointed with your shed and that it did not meet your expectations.
We understand your frustration regarding the quality of the timber, the fit of the components, the assembly instructions, and the delayed delivery. This is not the experience we want our customers to have.
Your feedback has been shared with the relevant teams as we continue to review and improve our products, quality standards, and customer experience.
Shed refresh
A well constructed shed for a great price. Clear assembly instructions and all parts were found to be present when build commenced.
Decided to upgrade the perspex windows and used some reclaimed greenhouse glass. Maybe that could be an option that could be included in future ?
All in all great delivery service and great product.
March 13, 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for leaving us your lovely feedback
Reply from Mercia Garden Products
Thanks for your great review!
Excellent service
Excellent service. Delivered on time no problems at all. Relatively easy assembling the summer house. Very good quality. Very pleased all round
April 3, 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for leaving us your lovely review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.