Shane was incredibly kind and informative! He made me feel comfortable and I felt great after the call, like a sense of relief knowing I made this decision to keep myself and my family safe by choosin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mercury prompt action in providing quote, No hold up for any information and promptly issuing the papers after payment. All interaction was done via phone and e-mail in very short time.
It was great to have a real human to follow up with. I’m only 50 but I get so tired of the automated systems. There was some miss recorded information on my Carfax and the agent was able to contact un... See more
Company replied
I wanted to find the same coverage I had for an auto policy at a lower cost. When talking to insurance agents I had my insurance policy in front of me, my odometer miles, driver license, and VIN. That... See more
Company replied
Company details
About Mercury Insurance
Written by the company
Since 1962, Mercury Insurance has helped customers protect what matters most with affordable auto insurance and home insurance coverage. We offer car, homeowners, renters, and condo insurance with flexible options and competitive rates, making it easy to bundle policies and save.
Guided by our purpose to help people reduce risk and overcome unexpected events, we focus on delivering reliable protection and responsive support when it matters most. Our teams aim to provide a smooth and efficient claims experience, helping customers recover and move forward with confidence.
Mercury is known for offering affordable rates, customizable policies, and a wide range of discounts, helping customers maximize value without sacrificing coverage. Our financial strength is backed by an A rating from A.M. Best, along with industry recognition for insurance excellence.
Headquartered in Brea, California, Mercury Insurance serves customers across Arizona, California, Florida, Georgia, Illinois, New Jersey, New York, Nevada, Oklahoma, Texas, and Virginia through a network of independent agents, offering personalized guidance and coverage tailored to your needs.
Whether you’re looking for dependable auto insurance or coverage for your home, Mercury Insurance is committed to helping you protect what matters while getting more value for your insurance dollar. Not all products are available in every state.
Guided by our purpose to help people reduce risk and overcome unexpected events, we focus on delivering reliable protection and responsive support when it matters most. Our teams aim to provide a smooth and efficient claims experience, helping customers recover and move forward with confidence.
Mercury is known for offering affordable rates, customizable policies, and a wide range of discounts, helping customers maximize value without sacrificing coverage. Our financial strength is backed by an A rating from A.M. Best, along with industry recognition for insurance excellence.
Headquartered in Brea, California, Mercury Insurance serves customers across Arizona, California, Florida, Georgia, Illinois, New Jersey, New York, Nevada, Oklahoma, Texas, and Virginia through a network of independent agents, offering personalized guidance and coverage tailored to your needs.
Whether you’re looking for dependable auto insurance or coverage for your home, Mercury Insurance is committed to helping you protect what matters while getting more value for your insurance dollar. Not all products are available in every state.
Contact info
United States
- mercuryinsurance.com
4.4
Excellent
391 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent rates and very knowledgeable…
Excellent rates and very knowledgeable customer support
July 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have sent 3 emails over this last…
I have sent 3 emails over this last week using 2 different email accounts associated with you asking for my policy information or a log in, but you had no problem taking my money last Thursday and then going dark on actually providing me the policy or service or response.
July 4, 2026
Reply from Mercury Insurance
We sincerely apologize for the difficulty you've experienced in obtaining your policy information and the lack of communication. Please call our Customer Relations Department at (714) 671-4785 for further assistance.
saved me $100 a month!
July 4, 2026
Great customer service
The communications I had with Mercury agents was great and answer all my questions.
July 5, 2026
How quick and easy the process was to…
How quick and easy the process was to get setup. Definitely came in handy when my insurance Geico dropped me for my first time DUI & only had 1 month to get another insurance with SR-22. And the rates are amazing, definitely saving a lot more! Thank you Mercury!
July 1, 2026
Reply from Mercury Insurance
We're so glad we could assist you quickly with your SR-22 needs and provide great rates during a challenging time. We appreciate you sharing your positive experience!
I was able to get auto from your…
I was able to get auto from your insurance fast. The people were nice and friendly.
Thank you
June 30, 2026
Rebecca made the process easy and…
Rebecca made the process easy and enjoyable. She facilitated the process and was extremely helpful. There was no need to shop around after that. Total pleasure to work with. Thank you so much Rebecca..
July 3, 2026
Reply from Mercury Insurance
We are so pleased to hear that our team member made your experience easy and enjoyable. It's wonderful to know you had such a positive interaction and found their help valuable. Thank you for sharing your kind words!
Knowledgeable representative
Knowledgeable representative. Prompt service. Competitive pricing. Efficient process
July 2, 2026
Individual I talked to was very helpful
June 30, 2026
Timely Assistance
Mischa Hassan was very helpful in expediting the homeowner insurance policy and provisions for a quick closing timeline for our new home purchase.
June 27, 2026
Reply from Mercury Insurance
We are so glad to hear our team was helpful in expediting your homeowner insurance policy for your new home purchase. We appreciate you sharing your positive experience!
I have had Mercury auto insurance for…6 months
I have had Mercury auto insurance for almost 6 months, they sent me a letter saying my insurance was being terminated on July 31, 2026 because they were unable to verify all vehicle operators/ household members. so I called them at 800-493-7879, told them I didn't understand why my insurance was being terminated, they said because I didn't let them know who was living in my household, gave me 2 names, the one I do not know who this person is, they said because I got mail for this person and they gave me my sons name, told them he has no drivers liesence and does not drive MY car, to exclude him as a driver they wanted to charge me 98.00 more a month!!!! I am on disability and do not have 98.00 more a month to pay on auto insurance, they can let the NON-RENEWL go forward at the end of July, I will be taking my business elsewhere!!!!!!! This place is a scam and rip off~!!!!!
June 29, 2026
Unprompted review
Reply from Mercury Insurance
We are sorry to hear about the frustration and inconvenience you've experienced regarding your policy and the verification process. We understand your concerns about the termination notice and the additional charges for excluding a household member. We are reviewing your feedback to ensure we address these issues appropriately.
One of the best customer service…
One of the best customer service experiences I have ever had. Fast, knowledgeable and helped me with exactly what I needed for very little cost. Stellar.
June 26, 2026
Prices go up without notice
I have a salvaged car so I just needed liability which started off about $600 a year. Over the next 4 years it went up to $800 a year, then $1000 a year for 2025 and $1200 for 2026. All without any notice of increase.
June 29, 2026
Unprompted review
Reply from Mercury Insurance
We appreciate you sharing your concerns regarding the increases in your policy premium. Please reach out to your Agent to discuss your policy and explore some possible discounts you may be eligible for.
Professional courteous service
June 28, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.