Metagenics UK Reviews 

10,950
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, often noting positive health impacts. The ordering process is described as easy and efficient, supported by helpful, professional staff and speedy, reliable delivery, often arriving next day. However, some customers noted occasional delivery delays or products not arriving as expected. A few also felt the subscription process lacked notification for upcoming orders or experienced duplicate shipments. Additionally, some reported product integrity issues, such as broken capsules, or perceived a decline in supplement effectiveness.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing them as very good, effective,... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency. Many... See more

Service

Customers consistently note positive experiences with service, often describing it as brilliant, efficient,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality of the... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting its ease and efficiency from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm on a regular subscription for collagen. This brand was recommended to me by someone still playing tennis into their 80's! Hopefully it will also keep me active with my arthritic joints. The good... See more

Company replied

Rated 5 out of 5 stars

Have been ordering the children’s fish oil supplements (the ‘orange splats’) for the past eighteen months, always arrive quickly and never any problems. They definitely seem to help my offspring come... See more

Company replied

Rated 5 out of 5 stars

Recommended to take these for muscle aches associated with CFS. They had an almost immediate positive effect on the muscle aches and the fatigue has lessened. Have taken them for a month and am de... See more

Company replied

Rated 5 out of 5 stars

Royal Mail let you and me down on my delivery which appears to have got lost in their system. But after telecom with yourselves you immediately despatched my replacement order. Hopefully Royal Mail w... See more

Company replied


Company details

  1. Vitamin and Supplements Store

Written by the company

Metagenics UK is part of the Metagenics Global family, which has been advancing evidence-based nutritional solutions for over 40 years. We deliver practitioner-grade supplements, grounded in rigorous scientific research, to support both healthcare professionals and consumers achieve optimal wellness.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.7

All reviews

(10,950)

1,101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Metagenics supplements are of the…

Metagenics supplements are of the highest quality. My order was delivered promtply.

August 1, 2025
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Reply from Metagenics UK

It’s a pleasure to read your feedback, — thank you for your kind words!
We’re delighted to hear that you value the quality of our supplements and that your order arrived quickly and smoothly. Providing reliable delivery along with products you can trust is something we strive for every day.

Please don’t hesitate to reach out if we can assist you further — our team is always available at orders@metagenics.co.uk.

Warm Regards

Ann– Metagenics UK

Rated 5 out of 5 stars

Loving these Chews

I’m really happy with my MegaMag Chews so far. They arrived quickly, and I was pleasantly surprised by the taste. They’re actually really nice and easy to take every day!

It’s probably still a little early for me to comment on the full effectiveness, but I’ve been taking them daily and so far I’m really enjoying the product. A great first impression overall.

June 26, 2026
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Reply from Metagenics UK

Dear Elena,
It’s such a pleasure to read your detailed and positive first impression — thank you for sharing it. We’re really happy to hear that both the fast delivery and the premium packaging stood out to you right away. And it’s great to know you enjoy the taste, making it easy to include in your daily routine.

We completely understand that it may still feel a bit early to assess the full results, but it’s wonderful that your experience has started so positively with the MegaMag 10‑in‑1 Chews. Feedback like yours truly motivates us to keep delivering the same level of quality and service every day.

If you ever feel like sharing more about your experience or if you have any questions, don’t hesitate to reach out to us at orders@metagenics.co.uk — we’re always here to help.

Warm regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

All good as ever

All good as ever, thanks

July 3, 2026
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Reply from Metagenics UK

Thank you for your continued trust, Sylvia!

It’s great to hear that everything went well again — consistent positive experiences like yours truly mean a lot to us. We make every effort to keep each order just as smooth and satisfying, so your feedback is very much appreciated.

If you ever have any questions or need assistance, please feel free to reach out via orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Just as efficient as nutri but they…

Just as efficient as nutri but they didn't expect the adulation.

Good product and hope it's still the same bar the hi tech slant!

July 2, 2026
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Reply from Metagenics UK

Thank you for your honest and thoughtful feedback, Penny.

We’re pleased to hear that you find our service just as efficient and that you appreciate the quality of our products — that truly means a lot to us. We also understand your comment regarding a more “high-tech” approach. While we continue to evolve, we remain focused on what matters most: maintaining consistent quality and a service that feels familiar and reliable.

Your reflection helps us keep that balance, and we sincerely appreciate you taking the time to share your experience on behalf of Marion.

If you have any further questions or thoughts, please don’t hesitate to contact us at orders@metagenics.co.uk — we’re always here to listen.

Kind regards,

Ann – Metagenics UK

Rated 5 out of 5 stars

Great delivery

Great delivery, thank you.

July 2, 2026
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Reply from Metagenics UK

A message that instantly brings a smile, Frank — thank you very much for that.

We’re delighted to hear that your delivery went so well and met your expectations. Fast and reliable delivery is a key part of our service, so it’s great to know you had such a positive experience.

Thank you for your trust and your kind words. If you ever have any questions, please feel free to contact us at orders@metagenics.co.uk — we’ll be happy to help.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Good product and excellent customer

Good product and excellent customer

June 4, 2026
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Reply from Metagenics UK

Thank you very much for your kind feedback, Sarah.

We’re delighted to hear that you’re happy with both the quality of our products and the level of customer service you received. That balance between product excellence and support is very important to us, so it’s great to know it made a difference for you.

Your comments truly encourage us to keep delivering the same level of service and reliability. Thank you for taking the time to share your experience.

If you have any questions in the future, please feel free to contact us at orders@metagenics.co.uk — we’ll be happy to assist you.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Excellent service!

July 2, 2026
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Reply from Metagenics UK

A short message, but one we truly appreciate, Margaret — thank you very much.

“Excellent service” is exactly what we aim to deliver every day, so it’s wonderful to know that this has been your experience. Your trust and positive feedback mean a great deal to our team.

We look forward to supporting you again in the future. If you ever have any questions, please feel free to contact us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Reliable service

June 30, 2026
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Reply from Metagenics UK

Thank you for your short but powerful feedback, Hazel.

Reliability is at the heart of what we aim to deliver every day, so it’s truly rewarding to hear that this is how you experience our service. It shows that our efforts to ensure smooth and accurate handling of every order are making a difference.

We greatly appreciate your trust and will continue striving to meet your expectations every time.
If you ever have any questions, you can always reach us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Very nice and helpful

Very nice and helpful, good advice and fast delivery.

July 1, 2026
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Reply from Metagenics UK

Such kind words, Maria-Cristina — thank you very much for sharing your experience.

We’re really pleased to hear that you found our service friendly and helpful, and that both the advice and delivery met your expectations. Providing personal support alongside a smooth delivery experience is very important to us, so your feedback means a lot.

Thank you again for your trust — we’ll be happy to assist you anytime in the future. You can always contact us at orders@metagenics.co.uk if you have any questions.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

This company was recommended to me by a…

This company was recommended to me by a friend and this is my second order. The delivery is super fast too.

July 1, 2026
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Reply from Metagenics UK

Thank you for your continued trust, Martine!

It’s lovely to hear that you discovered us through a recommendation and have already placed your second order — that truly means a lot to us. It’s especially rewarding to know that positive experiences are being shared.

We’re also delighted that you’re happy with the speed of our delivery. We put great care into ensuring every order is delivered quickly and smoothly, so your feedback really reassures us we’re on the right track.

Thank you for taking the time to share your experience. If you ever have any questions, feel free to reach out to us at orders@metagenics.co.uk.

Kind regards,

Ann – Metagenics UK

Rated 5 out of 5 stars

To start with Website is great and…

To start with Website is great and after order was placed up to date info for delivery and free next day excellent

June 29, 2026
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Reply from Metagenics UK

It’s a pleasure to read your feedback, Mrs Patel — thank you very much for sharing it.

We’re delighted to hear that you found our website easy to use and clear, and that you appreciated the updates after placing your order. Providing transparent communication and fast, free next-day delivery is very important to us, so it’s great to know everything went smoothly for you.

Your feedback reassures us that we’re on the right track and encourages us to continue delivering this level of service every day.

If you ever have any questions, please don’t hesitate to reach out to us at orders@metagenics.co.uk — we’ll be happy to help.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Outstanding customer service and products

I don't normally do reviews or similar. But at this time and age it is unfortunately not very often, that you get brilliant service. This regarding ordering, products, advise and speedy delivery, outstanding, could not be better.
But even then, sometimes, things can go wrong. The handling when it happened was outstanding and a credit to the company and the people dealing with it. The return of the incorrectly delivered goods was very easy and free and the replacement arrived the next day.
Thank you to everyone,
axel ;-)

June 30, 2026
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Reply from Metagenics UK

Wow Axel, thank you very much for taking the time to share such a detailed and thoughtful review.

We are truly delighted to read that you appreciated not only the quality of our products, but also the ordering process, advice, and fast delivery. At the same time, we especially value your comments about the situation where something went wrong. Moments like these are exactly when we want to show our commitment to our customers, and we are glad you experienced it positively.

It’s great to hear that the return process was smooth and that the replacement reached you quickly — this is exactly the level of service we aim to provide every day. Your words are a wonderful recognition for the entire team involved.

Thank you again for your trust and your kind message — it truly means a lot to us.
Please feel free to contact us anytime at orders@metagenics.co.uk if you have any questions in the future.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Helpful on the phone

Helpful on the phone. Well packaged and prompt delivery. Good products. Thank you!

June 30, 2026
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Reply from Metagenics UK

What a pleasure to read your feedback, Vanessa!
Thank you so much for your kind words about our phone support – we truly aim to offer a helpful and personal experience to every customer.
We’re also delighted to hear that your order arrived well packaged and promptly, and that you’re happy with the products.

Feedback like yours really encourages us to keep delivering this level of service every day. If you ever have any questions, please don’t hesitate to reach out via orders@metagenics.co.uk – we’re always here to help.

Thank you again for your trust, Vanessa.

Ann– Metagenics UK

Rated 5 out of 5 stars
Metagenics UK logo

Reply from Metagenics UK

Thank you for your feedback, Chris!
We’re delighted to hear that your delivery arrived so promptly — providing a fast and reliable service is something we continuously strive for.

It’s great to know that this is reflected in your experience. Your feedback encourages us to keep delivering at this level for every order.

If you ever have any questions or need assistance, please don’t hesitate to contact us at orders@metagenics.co.uk. We’re always here to help.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Great products and great services

Great products and great services

June 29, 2026
Metagenics UK logo

Reply from Metagenics UK

Thank you very much for your kind words, Jan!
It’s wonderful to hear that both our products and our service fully meet your expectations. Feedback like yours reassures us that we are on the right track.

We aim every day to combine quality products with reliable support, creating an experience you can trust. Your satisfaction motivates us to keep delivering at this level.

If you ever have any questions or need further assistance, our team is always available at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Prompt efficient service

Easy to order and prompt delivery

June 30, 2026
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Reply from Metagenics UK

It’s a pleasure to read your feedback, Wendy — thank you for sharing it with us!
We’re delighted to hear that you found the ordering process easy and that your delivery was prompt and efficient. That’s exactly the experience we strive to provide for every customer.

Your feedback reassures us that our efforts to keep things smooth and reliable are making a difference — and that truly means a lot to us.

If you ever have any questions or need assistance in the future, our team is always available at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Quality products, great service.

Quality products, great customer service, items received quickly, well packaged. Ve
Ry happy customer.

June 29, 2026
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Reply from Metagenics UK

Such kind words, Mr Pescod — thank you very much for sharing your experience.
It means a great deal to us to hear that you appreciate both the quality of our products and our customer service. We also truly value your mention of the fast delivery and the careful packaging.

We pay close attention to every detail of your order, and it’s wonderful to know that this is reflected in your experience. Your satisfaction is a strong motivation for us to continue delivering at this level.

If you ever have any questions or would like advice, our team remains available at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Professional

As always great service.

June 29, 2026
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Reply from Metagenics UK

Thank you for your continued trust, John.
“As always” — that’s exactly what we aim for, and we’re delighted to hear that you consistently experience our service as professional and reliable.

Your loyalty and kind words truly motivate us to keep delivering this level of care every day. We remain committed to ensuring each order runs smoothly and meets your expectations.

If you ever have any questions or need further assistance, our team is always available at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Easy to order and fast delivery

Easy to order and fast delivery

June 30, 2026
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Reply from Metagenics UK

Thank you for your great feedback!
It’s wonderful to hear that you found the ordering process easy and that your delivery arrived quickly — exactly what we strive for every day.

We believe ordering should be smooth and hassle-free, so you can rely on us whenever you need your products. Your experience confirms that we’re on the right track, and we truly appreciate that.

If you ever have any questions or need assistance, feel free to contact us at orders@metagenics.co.uk — we’re always here to help.

Kind regards,

Ann– Metagenics UK

Rated 4 out of 5 stars

Great products

Great products - very quick delivery but rather on the expensive side!! More deals would be appreciated !

June 1, 2026
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Reply from Metagenics UK

It’s a pleasure to read your feedback, Julia — thank you for sharing this with us!
We’re really pleased to hear that you value our products and experienced a fast and smooth delivery.

We also appreciate your comment regarding pricing. We aim to provide high-quality products, and your suggestion about more offers and promotions is certainly noted. Feedback like yours helps us better align our services with our customers’ expectations.

If you have any questions or would like to stay informed about future offers, feel free to contact us at orders@metagenics.co.uk — we’ll be happy to assist you.

Kind regards,

Ann– Metagenics UK

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