Clothing is decent but as of August 2025 there's massive duty fees on imports. If you live outside of Europe BEWARE. I paid $120 for clothing, $33 to ship it, then DHL demanded an additional $45 once... See more
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Wonderful customer service(at first my payment wouldn’t go through and I needed help haha), quicker than expected shipping especially over seas, and the product is perfect!!! This was the only place I... See more
Company replied
I don’t typically leave reviews but wow! It came on the day they said it would, in the most pristine quality and packaged together very nicely. No dumb Amazon boxes or something unsafe, just wrapped v... See more
Company replied
I searched high and low for the perfect Sleep Token hoodie for the hubby for his birthday. Found it at Metalshop. We had a random mishap with not receiving an order confirmation email, but Carol... See more
Company replied
Company details
Written by the company
From the day we learned how to walk, we've attended metal gigs, concerts and festivals. For more than 15 years we sell official bands merchandise and since then we've pleased thousands and thousands of our customers. We choose the best products every day not only for our racks but especially for your wardrobes. We aspire not just to sell metal merchandise but to set borders for the metal trends as well. Welcome to METALSHOP.
Contact info
Bystřice 174, 73995, Bystřice, Czech Republic
- info@metalshop.us
- metalshop.us
4.2
Great
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
I’ll leave it in 3 stars until someone…
I’ll leave it in 3 stars until someone tell me what’s happening with my 4 shirts order… 12 days and still didn’t receive anything and is hard to know about it… would like to track at least the shipping but I don’t think we can… I sent an email but nobody replied to me, thanks, just want to know!! I really want to trust guys I’ll be waiting
March 21, 2024
Unprompted review
Reply from METALSHOP
Hi and we're really sorry to hear about this and we'd love the opportunity to make things right. Please get in touch with your order number so we can check and send you the tracking information. Kind regards, Caroline.
Reply from METALSHOP
Hi and thank you for leaving us a 5-star review. We're delighted to hear that you were satisfied with everything. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to seeing you again soon but in the meantime....Keep it metal, Caroline.
Reply from METALSHOP
Hi and we're really sorry to hear you've not been happy with our customer service and we'd love the opportunity to make things right. I see that you have an order out for delivery and if this is what you need assistance with please get back in touch so we can help. Kind regards, Caroline.
SLLLLAAAAAYYYYYEERRR
Whaaaaat!?! Divine Intervention is an underrated album. Wear this one with pride.
You can’t front on Wes Benscoter either.
This other one from the mid/late nineties might be work appropriate. We’ll find out.
Anyway, Metal Shop is the only place to get it right now. At a fair price and shipped quickly. Love the branding on the package. Makes me hella giddy. Will be grabbing stuff from here again.
PS: Don’t hate on Slayer for reuniting. You know you wanna check it out.
February 24, 2024
Reply from METALSHOP
Thanks for leaving a review for us! We're happy to hear that everything is at your liking!
I ordered a zip hoodie and the fabric…
I ordered a zip hoodie and the fabric and print were amazing. The most vibrant color I have ever seen on clothing. Highly recommend metal shop!!!
February 23, 2024
Reply from METALSHOP
Hi Bill! Thanks for leaving a feedback!
We're glad to know you are pleased with your purchase :)
Fast shipping and great hoodie and…
Fast shipping and great hoodie and shirt very well made and arrived safe and fast!! Thank you
February 20, 2024
Reply from METALSHOP
Thanks for your feedback! We're glad the products are to your liking!
It's been 3 weeks and I haven't…
It's been 3 weeks and I haven't received my order so I can't give a sufficient review
January 28, 2024
Reply from METALSHOP
Hi Marco! Thanks for your feedback. We have sent you an email regarding the status of your shipment.
Reply from METALSHOP
Hi Hilde! Thank you for leaving a review, we're glad you received the item well!
Great M65 Jacket!
January 25, 2024
Reply from METALSHOP
Hi Dom! We're pleased to know you liked the jacket!
I've bought things here once before
I've bought things here once before. Customer service responded in a timely manner when I needed them and my stuff got here. Did have an issue with getting my package with DHL, but I don't think the shop had anything to do with that. I like this site, I found several items in this shop that aren't being sold anywhere else.
January 20, 2024
Reply from METALSHOP
Hi Taylor! Thanks for the kind review! We're glad we have served you well :)
I received an email when the boots I…
I received an email when the boots I wanted were back in stock. I payed for them and had them in my hands 4 days later. Though shipping was expensive I am happy with the service.
January 22, 2024
Reply from METALSHOP
Hi Raul! Thanks for your feedback! We're glad you received the boots as soon as it was possible! :)
I originally thought Metalshop.US was fake....
I originally thought Metalshop.US was fake and was super apprehensive to purchase because the shoes were expensive and I would’ve been out a lot of money. I tried to do my best to research but there wasn’t a lot of information besides Trustpilot, which I originally thought may be fake. I did some digging and found a Facebook and TikTok account, although the TikTok account hadn’t been updated in a while, the videos seemed legit and showed the store in their pictures on the Metalshop.EU website, but the Facebook account was updated frequently. I messaged them and they had a super quick response. This reassured me a little more. I also found someone on Reddit saying they had purchased something from here and got it quickly.
I decided to take the chance, and I’m really glad I did!! I ordered some New Rocks, which would have been more expensive on the actual New Rocks website, taken several months longer (they have a custom production time, and come from Spain, so at least 2 months to even make the shoes), and are notorious for not replying to customers. The Official New Rocks Instagram comments are flooded with angry customers.
With Metalshop.US I purchased them on January 17th (Wednesday), they shipped the following Monday, and through DHL, I got them on January 24th, a week after my original purchase. I’m from the United States so I was very surprised at how accurate their shipping time on the website was and thought no way could it be real. Obviously, I was soooo wrong! They are my first New Rocks. The shoes fit great and are super cute. Thank you so much Metal Shop!!!! Cannot recommend them enough and I will be writing this review on their Facebook, Trustpilot, etc., because they're awesome. I love my shoes!!! Thank you.
January 17, 2024
Unprompted review
Reply from METALSHOP
Hey Jenna! Thank you so much for your feedback! It's always out pleasure to assist you in all your inquiries and we are so glad everything worked out for you! :)
Would not except my payment
Would not except my payment information. No matter how many cards I tried.
December 26, 2023
Reply from METALSHOP
Hi Skylar! Thanks for letting us know about this and we are sorry for this experience. There are instances where the cards are not accepted mostly because your bank does not authorize the transaction. In cases like this, it is best to call your bank service provider, or to choose a different payment method from our payment options.
leather van halen jacket
product was exactly as described .shipping was fast
very satisfied
December 20, 2023
Reply from METALSHOP
Thanks for leaving us a review! We're glad you are satisfied with your new jacket! :)
Amazing customer service
November 22, 2023
Reply from METALSHOP
Thanks for leaving us a review! We are always making sure we serve our customers well :)
This Unique Advent Calendar was Perfect!
My daughter was looking for a Wednesday Addams Nevermore advent calendar. This was the only site who had it and could get it to me on time!!
November 22, 2023
Reply from METALSHOP
We're the item arrived on time! Thanks for leaving us a review :)
Never received purchase confirmation or purchased items.
Never received purchase confirmation or actual purchased items. Your site came across as a scam. Pretty shady business practices.
November 20, 2023
Reply from METALSHOP
Hi Mike! Thanks for reaching out to us regarding this, we have reached back to you through email to give you an update regarding your order.
Reply from METALSHOP
We are glad to know everything went well!
Overall a good experience
Overall a good experience. Had to take away a star cause of issues when checking out. The next button was not recognizing I was clicking on it at first. Went back a couple days later and was working but when I went to check out my payment was refused for some reason. Ended up paying with Apple pay which is the same card I was initially using that my payment was refused. All little things that were more annoying than an actual problem. Good merch. Good prices. I will order more from this company in the future.
October 25, 2023
Reply from METALSHOP
Thanks for leaving us a review and for sharing your feedback! We will take note of this but above all, we are happy to hear you liked the products! :)
fast shipping for being a company ships…
fast shipping for being a company ships from netherlands
October 25, 2023
Reply from METALSHOP
Thanks for leaving us a review! :)
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