I bought a coat long time ago, but i don't remember the website i got it from. I would like to get more clothes from this bran even thought i am in the UK. One more thing , your website doesn't work
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I visit Metisu at least once per week during any special season, and I'm never disappointed. Whether it's accessories, nice bags, pretty dresses or just to see their nice collections...I love this sit... See more
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Love the deep green fishtail velvet dress just received from Metisu! I'm not a dress person but needed something for a wedding and thought this looked classy, it's lovely, fits perfectly everywhere an... See more
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I recently placed an order for a dress I needed within a short time period. After reading so many negative reviews, I grew unsure and contacted customer service for a refund, unless they would be able... See more
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Company details
Information provided by various external sources
Discover women's fashion clothing and accessories online at Metisu. Shop for over 2000 must-have trendy styles. Free Shipping Over $100.
Contact info
Hollenbeck Avenue 1669, 94087, Sunnyvale, United States
- metisu.com
I am very disappointed
I am very disappointed, I wish I would have read the reviews. It took for ever for the items to come so I had to place other orders elsewhere. The sizing runs small. The return process is a hassle and customer service slow to respond. When I got to the UPS store I was told it would cost $53 to ship back. That was the cost of one of the items. I kept the dresses. hopefully,I can sell them. I will say the customer service replies were kind and nice, but it took several exchanges to get the address to ship. It didn't matter in the end because I didn't ship them
July 24, 2018
Unprompted review
Reply from Metisu
Dear Kathleen,
We apologize for the unpleasant shopping experience you have encountered.
The Receiving Time = Processing Time + Shipping Time. Generally speaking, the Processing Time is 1-5 working days and the Shipping Time of standard shipping you choose is 10-15 working days. Your order was placed on June 17 and delivered on July 11. We are afraid there is no problem on shipping time. If you want your order delivered faster, we advise you to choose express shipping next time. The shipping time of express shipping is 2-4 working days since shipped out. More information about shipping is available here: https://www.metisuboutique.com/help/shipping-handling
As for the return shipping fee, we often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheap. Certainly, as you are the shipper, you can choose whatever shipping method you like. We have sent you an email to help you solve this issue. Would you like to check your inbox including the drafts? If you have any questions, please feel free to contact us by email support@metisu.com.
We really want to help you solve this problem and look forward to hearing from you soon!
DO NOT BUY FROM METISU
DO NOT BUY FROM METISU
I ordered one dress. I used the size guide to choose a size; it came and sort of fits but was huge and boxy at the bosom, unlike the image. Company says I must pay to return because there is no "quality issue." Many other reviewers say they returned their items only to be told the company never received their package and they were not rewarded a refund. I guess I'm going to eat the $70 I paid for this clown costume because I don't want to pay another $30 to return it and never receive a refund.
July 19, 2018
Unprompted review
Reply from Metisu
Dear Shannon,
We are sorry to hear that you judge us only by other people’s reviews. Please rest assured that we are willing to help you return for refund if you want. We will make the refund for you as soon as we receive the return parcel. You can also track the parcel by yourself if you choose a shipping method with a tracking number.
As we said in previous email, we are willing to help you exchange for a different size or item if the item you received does not fit you. But you refused and insist returning for refund a week ago. Besides, we will assist you further if there is any quality issue but we double check the emails back and forth and you did not mention any words about quality issue. Would you like to provide some photos of the quality issue if there is so that we could help you solve it? If you have any questions, please feel free to contact us by email support@metisu.com.
We really want to help you solve this problem and look forward to hearing from you soon!
terrible service
The return process is a absolute nightmare. My dress came damaged and they are not paying the full shipping costs to send it back. Metisu has beautiful dresses but it is not worth the risk that it doesn’t work right and then you have to pay to ship it back to China. I posted a review on the dress I ordered but it never showed up, all the reviews are 4-5 stars so I guess they block negative reviews which is dishonest and a huge red flag for a company. I would not recommend anyone spend money here.
July 18, 2018
Unprompted review
Reply from Metisu
Dear Caitlin,
We are sorry to hear that.
We did not block any reviews from our customers. We double checked and did not find any review under the name “Caitlin” in our system. Would you like to let us know your order number or registered email address so that we could asssit you further?
The return shipping fee will depend on your local shipping company. Shipping fee will vary by different courier and the weight of your package. So as we mentioned in previous email, we are willing to make a certain refund for you. If you have any questions, please feel free to contact us by email support@metisu.com.
We really want to help you solve this problem and look forward to hearing from you soon!
A legit fashion retailer
I was always cautious about buying clothing online esp. from sites which extensively advertises itself. Plus, the price on the site is quite high for my budget, so I did online research before decided to buy. I'm glad I made the order and very happy with my purchase! I purchased the Green V Neckline Hollow Out Lace Dress. The color is the same as the photos, the lace is beautiful and looks expensive, and it fits nicely. I read some review about the size and it helped me decided which size fits me. I usually wear a size 14 (US) and I ordered this dress in size 2XL. Love it! One complain was the delivery, it took a long time for about a month or 5 weeks.
July 18, 2018
Unprompted review
Reply from Metisu
Dear Dian,
Thank you so much for taking your time to reach out and give us a review. We are so glad to hear that you are happy with the Green V Neckline Hollow Out Lace Dress:) Your feedback is always welcome, as it is the most effective way to improve our products and service.
The Receiving Time = Processing Time + Shipping Time. Generally speaking, the Processing Time is 1-5 working days and the Shipping Time depends on the shipping method you choose. The shipping time of express shipping is 2-4 working days and standard shipping is 10-15 working days. More information about shipping time is available here: https://www.metisuboutique.com/help/shipping-handling
We hope you could find more lovely dresses at our online shop in future. If you have any questions, please feel free to contact us by contact email support@metisu.com
We wish you have a good day! XOXO
Worst online shopping experience ever, and customer support not helpful at all and quite rude
I only ordered from Metisu once, but had the worst experience. After they messed up my first order, they informed me last minute that the fabric needed for the dress is unavailable (this only after I had emailed them to enquiry, because after 4 days the order was still processing. They apologised and advised for me to find another dress, so I settled for another one. I had mentioned that I will need it in 7 days time, but this was now outside UK. They said it is not a problem and I provided them with the new delivery address. I asked them to check the shipping duration before sending it to Romania. Next day I received a text from DHL, saying that the dress will be deliveres that day in the UK. That was the exact opposite of what we talked about.
But what annoyed me the most was that they said I didn't provide them the new address and that's why they sent it in a rush. And advised to ask somebody to ship it for me. And I was like: "Why should I pay extra £100 for your incompetence?", because at this point it had gotten extremely frustrating. I had payed extra for Express Shipping and my dress got deliveresd to the wrong address 4 days before the wedding. Then they offered me a 15% voucher, which I found offensive after the money that I spend to get the dress in time in the end and also all the stress. Will never order again!!!
July 17, 2018
Unprompted review
Reply from Metisu
Dear Silvana,
An apology is no substitute for good service, but I want to offer one on behalf of the Metisu Customer Service.
We apologize for your inconvenience as the shipping company mixed the shipping address up. We want you to have your dress within the time you requested. That’s why we advise you to choose another dress in stock. Besides, the Receiving Time = Processing Time + Shipping Time. Generally speaking, the Processing Time is 1-5 working days and the Shipping Time of express shipping you choose is 2-4 working days. We are trying best to rush the shipping company so that you could get your order as soon as possible. We have sent you an email to help you solve this issue. Would you like to check your inbox including the dustbin? If you have any questions, please feel free to contact us by email support@metisu.com. We will respond to you within 24 hours (Excluding weekend).
We really want to help you solve this problem and look forward to hearing from you soon!
I rate this 5 star because they provide…excellent customer service
I rate this 5 star because they provide excellent customer service for me. I ordered 4 dresses and although it doesn't fit me well, the fabric is really nice and look exactly like in the picture. When I wanna return, the associate was really helpful to point out the steps and walk me throughoutly. My only regret is that I should have had ordered different size so I didn't have to ship it back and forth from the us to china
July 17, 2018
Unprompted review
Reply from Metisu
Dear Truc,
Thank you so much for taking your time to reach out and give us a review. We are so glad to hear that you are happy with our customer service:) Your feedback is always welcome, as it is the most effective way to improve our products and service.
We hope you could find more lovely dresses at our online shop in future. If you have any questions on size issue in future, please send us the shoulder, bust, waist, hip size so that we can assist you further.:) Please feel free to contact us by contact email support@metisu.com
We wish you have a good day! XOXO
Dress shrunk
I bought a dress - Yellow Hollow Out Flounce Hem Lace Dress which I loved. However, after a handwash it shrunk by 2 inches length and width and it no longer fits. I am so disappointed. Fabrics should be pre-washed before cut to size.
July 16, 2018
Unprompted review
Reply from Metisu
Dear Maria,
We are sorry for your inconvenience. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements.
We wonder did you wash the dress according to instructions on care label? We have sent you an email in order to help you solve this problem. Would you like to check your inbox including the dustbin? If you have any questions, please feel free to contact us by email support@metisu.com.
We really want to help you solve this problem and look forward to hearing from you soon!
Almost impossible to make a return
Items were larger than their advertised size, and it took 3 consecutive emails to persuade staff member to issue me a returns form which I took as an attempt to put me off pursuing a return (the first 2 were met with requests for more information, the second offered me 10% off my next order or a £3 refund if I decided not to return). Am now having to pay a fortune to send a package to China and have been told I will be responsible for any associated taxes. Will never buy from them again
July 12, 2018
Unprompted review
Reply from Metisu
Dear Joanna,
An apology is no substitute for good service, but I want to offer one on behalf of the Metisu Customer Service.
We apologize for the misunderstanding here. We are willing to help you return for refund if you want and we did offer you the shipping address for return. As for the shipping fee for return, please kindly understand that the customer needs to pay the shipping fees on their own if there are no quality problems. We have made it clear that on our website:"If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. However you need to pay the return shipping fee on your own." Besides, generally speaking, you will not be charged for duty fee by customs if you follow the return guide we provided for you. More information about Return&Exchange Policy is available here: https://www.metisuboutique.com/help/return-exchange
We have sent you an email to clear the misunderstanding. Would you like to check your inbox including the dustbin? If you have any questions, please feel free to contact us by email support@metisu.com. We will respond to you within 24 hours (Excluding weekend).
We really want to help you solve this problem and look forward to hearing from you soon!
I ordered two dresses from Metisu
I ordered two dresses from Metisu, and I was pleasantly surprised after reading the reviews. The quality was really nice. They even came in nice little baggies. The material felt strong and durable. Appropriate material for the look. The hems were well done, even, no fraying. They looked like the picture. The color might not have been as bright but close enough. The fit was pretty spot on, except the length. They were supposed to sit just above the knees, but they went just below (for perspective, I'm tall).
It took a super long time from order to deliver (3-4 weeks).
July 11, 2018
Unprompted review
Reply from Metisu
Hello S,
Thank you so much for taking your time to reach out and give us a review. We are so glad to hear that you are happy with the two dresses you ordered:) Your feedback is always welcome, as it is the most effective way to improve our products and service.
We hope you could find more lovely dresses at our online shop in future. :) If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We wish you have a good day! XOXO
The Worst Company EVER!! Do not buy anything from them!!!
I ordered 2 dresses. One arrived exactly TWO months after I order them. The other one was going to be ready in another 60 days. When I ordered them they were Both in Stock! I said forget it, by the time it'll arrive Summer will be over. I don't want it. They REFUSE to give me a full refund for the dress they didn't ship, they then added a shipping cost for the other dress (which had to be returned, by the way), claiming that I needed to spend a minimum amount to get free shipping. I did! They were supposed to mail both at the SAME time! It was their fault that they didn't mail out together!!!
To make matters worst, the other dress looked Nothing like the picture. When I asked to return it they gave me a BS address in CHINA which would cost me over $30 to ship back and obviously not worth the trouble. Absolutely TERRIBLE!!! The money you save on a dress is not worthy. you are better off buying the sales here at home.
July 10, 2018
Unprompted review
Reply from Metisu
Dear Veronica,
An apology is no substitute for good service, but I want to offer one on behalf of the Metisu Customer Service. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements.
We apologize for the delay of your order and were trying best to rush it for you. However, we have to cancel one of them for refund as you requested. We did make full refund of the item you cancelled for you but you need to pay the shipping fee for the other item you have received because your order is under $60 since you cancelled one of them. That’s why we deduct the shipping fee from the refund. More information about shipping fee is available here: https://www.metisu.com/help/shipping-handling
As for the shipping fee for return, we often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper. We also have customers from the US and returning one item never costs so much. Certainly, as you are the shipper, you can choose whatever shipping method you like. Please rest assured that we are willing to help you return for refund if you want. More information about us is available here: https://www.metisu.com/about/about-us
If you have any questions, please feel free to contact us by email support@metisu.com. We will respond to you within 24 hours (Excluding weekend).
We really want to help you solve this problem and look forward to hearing from you soon!
Buyer Beware
Buyer Beware! These clothes are not as advertised. I purchased a dress using their sizing chart and still ordered a size up. The sizing is completely off. I emailed to request a refund and noted that the sizing is completely inaccurate. The person responding tells me I’m wrong and their sizing is correct. I had to request a refund multiple times. They finally send me some bogus address in China and tell me not to use a service where the item can be tracked like DHL. I paid USPS $24 to ship this awful dress back on May 30th. After contacting Metisu support multiple times, I finally received a refund $10 less than what I paid. In total I spent $34 and I have nothing to show for it. DO NOT BUY ANYTHING FROM THIS COMPANY. It’s a SCAM!
July 10, 2018
Unprompted review
Reply from Metisu
Hello Customer,
We are sorry to hear that.
We often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper, like USPS without tracking number. Certainly, as you are the shipper, you can choose whatever shipping method you like. As you did not left an order number even a name, we are unable to find your order in our system. Would you like to let us know your order number or registered email address so that we could assist you further? If you have any questions, please feel free to contact us by email support@metisu.com.
We really want to help you solve this issue and look forward to hearing from you soon!
ABSOLUTE HORROR
ABSOLUTE HORROR. I THOUGHT THE OTHER REVIEW WAS A LIE BUT TRULY A SCAM.
1) order arrived 3 weeks late.
2) email response rate is bad.
3) I requested a refund a week and a half before the item was shipped because the item was for an event ( which the item didnt arrive for) and they purposefully shipped it out didn't respond to my request. Only responded once it was shipped.
4) you need to fill out a form and PAY for the return. when I had requested to not have the item shipped but canceled since it wasn't even shipped.
Insisted too much I keep the item when all I needed was to return. ( it was a headache )
July 7, 2018
Unprompted review
Reply from Metisu
Hello KO,
We are sorry for your inconvenience.
Please kindly understand that during processing time we can modify, change shipping address or cancel your order. Once an order has been shipped, we are unable to cancel it. More information about cancelling an order is available here: https://www.metisu.com/help/return-exchange
We tried to locate your order by the name, but cannot find anything. Would you like to let us know your order number or registered email address so that we could assist you further? If you have any questions, please feel free to contact us by email support@metisu.com. We will respond to you within 24 hours (Excluding weekend and holiday).
We really want to help you solve this issue and look forward to hearing from you soon!
I contacted this company
I contacted this company, after my first purchase, to return a dress. I was told I was over their 30 day policy. THIS IS ALSO MY LAST PURCHASE. Metisu doesn’t follow their own rules!
July 7, 2018
Unprompted review
Reply from Metisu
Dear Denise,
An apology is no substitute for good service, but I want to offer one on behalf of the Metisu Customer Service.
We have emailed you in order to solve this issue. Would you like to check your inbox including the dustbin so that we could assist you further on this issue? Your cooperation is highly appreciated. If you have any questions, please feel free to contact us by email support@metisu.com.
We really want to help you solve this issue and look forward to hearing from you soon!
I ordered a dress on May 31 for a…
I ordered a dress on May 31 for a wedding that is on July 7th thinking it was plenty of time. It’s July 4th and the dress is still somewhere in China. Never order from them. Ever.
July 4, 2018
Unprompted review
Reply from Metisu
Dear Jennie,
An apology is no substitute for good service, but I want to offer one on behalf of the Metisu Customer Service.
With a little research we find your order 176949, right? We checked and find your order arrives in the US now. Please rest assured that you will get it soon. If it is not your order number, would you like to let us know your order number or registered email address so that we could assist you further? Your cooperation is highly appreciated. If you have any questions, please feel free to contact us by email support@metisu.com.
Sincerely
I recently ordered 3 dresses from…
I recently ordered 3 dresses from Metisu. All three arrived, fit perfectly (I ordered my size according to their sizing chart), look exactly like the pictures, and the sewing quality is good. I am very satisfied with all three dresses I purchased. I did contact customer service for a question, and they very quickly replied and answered my inquiry. This was my first time purchasing from Metisu, and I have nothing bad to say. I am a very happy customer!
July 3, 2018
Unprompted review
Reply from Metisu
Hello Van,
Thank you so much for taking your time to reach out and give us a review. We are so glad to hear that you are happy with your order 181358(the Black Mesh Balloon Sleeve Wrap Maxi Dress, the Grey Belted Waist Metallic Maxi Dress and the Blue Sleeveless Floral Printed Maxi Dress) and our customer service:) Your feedback is always welcome, as it is the most effective way to improve our products and service.
We hope you could find more lovely dresses at our online shop in future. :) If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We wish you have a good day! XOXO
Frustrated and disappointed
April 30th: I order a dress.
May 24th: I reach out via Facebook Messenger to ask if my dress had shipped. They said it would be ready to ship in 5-7 business days, and I confirmed that it would ship by June 4th.
June 5th: I heard nothing, so I contacted them again and asked what was going on. They said they "do not want to compromise on quality and style," and the dress should ship by June 15th.
June 17th: I contact them again to ask about my dress. They say it is packed and ready to ship out within 72 hours.
June 23rd: I check AGAIN and say if the dress hasn't shipped I want a refund. They say it's in quality control, can I give them a few more days, and say they'll upgrade me to Express Shipping for free. I say that is unacceptable, I just want a refund.
June 25th: They say they will give me a refund in 3-7 business days.
June 29th: I receive a full refund.
Tl;dr: Metisu is either a poorly run scam or a poorly company. In nearly 2 months, my dress (which was not listed as out of stock) never shipped and the only updates I got were after I reached out to them. On the bright side, they did issue me a timely full refund after I asked for it.
June 29, 2018
Unprompted review
Reply from Metisu
Dear Lia,
An apology is no substitute for good service, but I want to offer one on behalf of the Metisu Customer Service.
Please accept our sincere apologies for the inconvenience. We try to make the dress as perfect as possible so that you like the texture and style, which cause the delay. After double checking with our warehouse, the item is in stock and can be shipped out within 24 hours, but we received the confirmation that you need to cancel your order. We are deeply sorry to hear that we lost the chance to let you try on our dress. We have cancelled your order for refund as you requested. We checked and the refund has appeared in your account. If you have any questions, please feel free to contact us by email support@metisu.com.
Sincerely
I'm happy with service and the dress
I'm happy with service and the dress . Quality reflects the price so that's alright with me .
June 28, 2018
Unprompted review
Reply from Metisu
Hello Mila,
Thank you so much for taking your time to reach out and give us a review. We are so glad to hear that you are happy with the Apricot Sleeveless Eyelash Edge Lace Dress and our customer service:) Your feedback is always welcome, as it is the most effective way to improve our products and service.
We hope you could find more lovely dresses at our online shop in future. :) If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We wish you have a good day! XOXO
Never purchase anything from METISU
Never purchase anything from METISU, when you want to return or exchange clothing, they never reply or message you back. Terrible service. The clothes on website may look beautiful, but in reality, the clothing is so ugly and has very bad quality.
June 26, 2018
Unprompted review
Reply from Metisu
Hello My,
We are so sorry to hear that.
We are afraid there may be some misunderstanding here. If you are not 100% satisfied with your purchase, we are willing to return your item for a refund or exchange within 30 days upon receipt. We are sorry that we checked with your name but could not find your order in our system. Would you like to let us know your order number or registered email address so that we could have a check for you? If you have any questions, please feel free to contact us by email support@metisu.com. We will respond to you within 24 hours (Excluding weekend and Holiday).
We really want to help you solve the issue and hope to hearing from you.
I would not shop anything from Metisu
I would not shop anything from Metisu.
I am so disappointed the processing time. If you let me know the processing time before, I would have never ordered from Metisu. I ordered before June 9. My order was confirmed by June 9. Silence for 10 days. I got an email from customer service on June 19.
On June 20, they emailed to me with a tracking number. I have kept checking USPS EMS tracking and it still says my package is still preparing the shipping. I ordered on June 9. Today is June 25. The tracking says my package is still in the processing. How could it take so long? How dare!
Metisu website says shipping takes 10 -15 days but 15 days already passed only for preshipping processing. I am so disappointed.
Based on this experience, I will not purchase anything from Metisu. This is worst experience I have ever had. I would like to cancle every my order, including pre-order item. This is not because of my fault, but because of their processing time.
If there is anyone who consider to do online shopping, I will tell them straight, "No!!!"
June 25, 2018
Unprompted review
Reply from Metisu
Dear Jeongae,
We are sorry to hear that.
We are afraid there may be some misunderstanding here. The Receiving Time = Processing Time + Shipping Time. Generally speaking, the Processing Time is 1-5 working days and the Shipping Time of standard shipping you choose is 10-15 working days. Please kindly understand that "working days" is different from "days". Besides, sometimes it takes time for the shipping company to update the information on their website. We will rush the shipping company so that you can receive your package as soon as possible. More information about processing&shipping time is available here: https://www.metisu.com/help/shipping-handling
We have sent you an email about this issue. Would you like to check your inbox including the dustbin so that we could assist you further on this issue? If you have any questions, please feel free to contact us by email support@metisu.com
Sincerely
Customer service is shockingly bad
Customer service is shockingly bad, they are trying to coerce me into keeping a dress I do not want and obstructing a return
June 22, 2018
Unprompted review
Reply from Metisu
Hello Aimee,
We are so sorry to hear that.
We are afraid there may be some misunderstanding here. We are always willing to help you return for refund if you want. Would you like to let us know your order number or registered email address so that we could have a check for you? If you have any questions, please feel free to contact us by email support@metisu.com
We really want to help you solve the issue and hope to hearing from you.
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