Metro Fixings  Reviews 2,090

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness of the staff and the ease of the ordering process. Many people appreciate the competitive pricing and the quality of the products received, often noting that items were exactly as described and well-packaged. The delivery service is frequently mentioned as fast and efficient, with numerous reviewers receiving their orders ahead of schedule or the very next day. However, some customers also noted minor issues such as slightly damaged packaging upon arrival or a slight delay in delivery. A few other people also felt that while prices were good, the postage costs could be a bit steep, or that delivery costs for lightweight items were higher than expected.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Product

People report positive experiences with product quality, often finding items exactly as described and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent,... See more

Order

Customers had positive experiences with order, praising the easy ordering process and good communication from... See more

Price

Reviewers mention positive feedback about price, consistently finding items cheaper and more competitive than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great choice from stock. Decent prices, although postage is a bit steep. That said, delivery is by DPD which is invariably more reliable than Parcel Force. I've ordered twice from Metro Fixings and h... See more

Company replied

Rated 5 out of 5 stars

Cannot fault them. To get a great price (the best I could find) is one thing, but to match it with great customer service, even being contracted by the delivery driver by mobile, is just fantastic. An... See more

Company replied

Rated 5 out of 5 stars

Quite honestly an excellent service - it came when you said it would and it was all correct - even your chosen courier was good Prices were the best I could find and stock was the most comprehensi... See more

Company replied

Rated 5 out of 5 stars

I found the joist hangers I wanted on the manufacturer's website. Metro Fixings was only place I found that stocked the particular one I was looking for. Great range of stock. The price and the cos... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Fastener Supplier
  3. Hardware Accessories Store
  4. Hardware Store
  5. Safety and Work Wear Store
  6. Tool Store

Written by the company

At Metro Fixings, we do more than just supply products - we build partnerships. Servicing the construction, internal fit-out, civil engineering, DIY, and M&E sectors, we are your trusted partner in delivering materials, expertise and solutions that help you succeed. We offer 35,000+ products ready for next-day delivery nationwide with products available from quality brands such as Simpson Strong-Tie Rawlplug, Unistrut, Ancon, Bosch, Fischer Fixings, Sika Everbuild, Soudal, CT1, Mapei and many more.

Metro Fixings Ltd

Written by the company

Your Partner in Construction
Our mission is to build lasting relationships by providing quality every step of the way, backed by expert knowledge, unwavering reliability, and a commitment to a more sustainable future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

speedy service

speedy service. great price.

April 11, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Angela,

Thank you for taking the time to leave us a review.

We're glad to hear about your positive experience with us!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

John was incredibly helpful.

John was incredibly helpful.

April 11, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon James,

Thank you for taking the time to review us.

We're delighted John was able to help you - we shall pass this feedback on to him.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

A rapid, efficient service

Rapid, efficient service. Everything was as it should be. Thank you Metro Team.

April 11, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Jim,

Thank you for taking the time to leave us a review.

We're so pleased you were happy with our service!

We look forward to seeing you again soon,
The Metro Fixings Team

Rated 5 out of 5 stars

Ideal product delivered quickly

Ideal product delivered quickly

April 9, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Bob,

Thank you for taking the time to review us.

We're glad to hear you were pleased with the service you received from us - it's what we aim for!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Environmentally friendly packaging.

All the Unistrut items appeared to be genuine Unistrut - well made and with the holes at the correct centres. I was particularly impressed with the environmentally friendly packaging - no plastic.

April 7, 2025
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Reply from Metro Fixings

Hi Graham,

Thank you for taking the time to leave us a review.

We're delighted to hear you're happy with the quality of the product you received - please rest assured that anything listed as a certain brand on our website is genuine. We are also really passionate about sustainability and have made a real effort to reduce our plastic packaging, so we're really pleased you noticed this!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

I love Metro Fixings

I love Metro Fixings, the team are really helpful, regardless of your order size. I would highly recommend going in to speak with them if you are local enough. I got some fixings for a a DIY roof rack for my van. Very pleased with the result.

March 31, 2025
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Reply from Metro Fixings

Good afternoon Ashley,

Thank you so much for taking the time to review us.

We're absolutely delighted to hear about your experience with us - we always aim to provide our customers with high-quality service and we're super happy we delivered!

We look forward to seeing you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Helpful

Helpful, prompt

March 31, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Fiona,

Thank you for taking the time to leave us a review, we really appreciate it.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Good delivery next day as ordered

Good delivery next day as ordered

March 26, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Ian,

Thank you for taking the time to review us.

We're pleased to hear that the service you received was of the standard we aim for!

We look forward to seeing you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Very quick delivery

March 21, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Jan,

Thank you for taking the time to review us, we really appreciate it!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Great service

March 19, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Andrew,

Thank you for taking the time to leave us a review, we greatly appreciate it!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

A great experience from start to…

A great experience from start to finish. The price of the items was competitive, stock was shown accurately on their website and placing the order was straightforward. Emails arrived at each stage of the order process, and Metro Fixings used DPD for the order which meant I knew exactly when it would arrive, and of course it arrived when expected, well packed and complete. Can't ask for more than that!

March 18, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Neil,

Thank you for taking the time to review us.

Reviews like this really help us gauge how we're doing and we're so pleased to hear that your experience was of the quality we aim for from start to finish!

We hope to see you again soon,
The Metro Fixings Team

Rated 5 out of 5 stars

I have dealt with Metro Fixings over a…

I have dealt with Metro Fixings over a number of years and use because everything about dealing with them is excellent; advice, competitive costs and prompt delivery service.

March 12, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Ron,

Thank you for taking the time to leave us a review!

We're thrilled to hear that your experience with us has consistently been up to the standard we aim for. Thank you for your loyal custom!

We look forward to seeing you again next time,
The Metro Fixings Team

Rated 5 out of 5 stars

Great service!

Super helpful over the phone, online order delivered next day as promised, and back order items arrived shortly afterwards. Great service! Thank you.

March 4, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon,

Thank you for taking the time to review us, it really helps us know how we're doing.

We're absolutely delighted to hear that we nailed your order and you had such a positive experience with us!

We hope to see you again soon,
The Metro Fixings Team

Rated 5 out of 5 stars
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Michael,

Thank you for taking the time to leave us a review, we really appreciate it!

We're delighted to hear that you were pleased with the service you received from us, it's what we aim for.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Good price

Good price, good range of items.

February 28, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good morning Edward,

Thank you for taking the time to review us.

We're so glad to hear you were satisfied with our products and price range - customer satisfaction is extremely important to us!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Very easy to order on Web site good

Very easy to order on Web site good product quick to dispatch and receive

February 19, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good morning,

Thank you for taking the time to leave us a review, we really appreciate it!

It's great to hear that you had a smooth order experience with us - it's what we aim for.

We look forward to seeing you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Very good thanks

February 12, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good morning Kirils Grube,

Thank you for taking the time to review us, we're really pleased to hear about your positive experience with us!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

My go to place for fixings and more

Good website which is easy to navigate.
Good prices
Very helpful staff if ever you need to speak to someone in person.
Excellent that they offer free delivery on orders over £100!
Metro Fixings are my go to place for any fixings!

February 13, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Andrew,

Thank you for taking the time to leave us a review, we appreciate it greatly, We are so glad to hear that you are happy with the service provided.

We hope to see you again soon,

The Metro Fixings Team

Rated 5 out of 5 stars

Great prices and quick delivery

Great prices and quick delivery. Will buy again from Metro

February 11, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good Afternoon Peter,

Thank you for taking the time to review us.

We're delighted to hear you were happy with the service you received from us! We always want to provide personal, top-quality service and we're so pleased we did so for you.

We hope to see you again soon,
The Metro Fixings Team

Rated 5 out of 5 stars

Easy ordering and fast delivery

Easy ordering and fast delivery, what more could you want?

February 4, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon,

Thank you for taking the time to leave us a review.

We're delighted to hear we nailed it for you! If there's anything else we can help with, please don't hesitate to get in touch.

We look forward to seeing you next time,
The Metro Fixings Team

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