1st Metropolitan Locksmiths Ltd Reviews 380

TrustScore 4 out of 5

3.9

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See what reviewers are saying

Rated 5 out of 5 stars

Recently purchased new composite door which came with 3 keys. Needed spares. Found this company via internet search. Ordering straightforward. Payment easy, though was surprised at the price of keys (... See more

Rated 1 out of 5 stars

Importing from them was a nigthmare. - They sent shipments through custom office with proforma invoices instead of commercial invoices. - Commercial invoices, when issued, haded the following... See more

Rated 5 out of 5 stars

1st Class service by Stan, Spare padlock keys ordered online received promptly and fitted a treat. First time i've used them since moving from London many years ago when the father inlaw had a buildin... See more

Rated 5 out of 5 stars

I was extremely sceptical about taking a photo of a very specialised safe key, and expect it to work, as there were also some (not many) negative reviews, but I have to say I was 100% proved wrong to... See more

Company details

  1. Locksmith

Written by the company

Having an emergency? Call us on 020 7608 0809. Locksmiths, key-cutters, electronic entry systems, access control, and much more. All works quoted in advance.


Contact info

3.9

Great

TrustScore 4 out of 5

380 reviews

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Rated 5 out of 5 stars

These guys are amazing

These guys are amazing! Sent an enquiry through their website(which was very easy) on Wednesday morning and they got back to me straight away. I needed security keys which my local key cutters were unable to do. My new keys arrived Thursday morning and work perfectly. I was happy with the price as it would have been very expensive to replace the lock if I couldn't get new keys. Very easy to deal with, would recommend.

May 13, 2021
Unprompted review
Rated 1 out of 5 stars

Extremely expensive

I needed two keys cut and 1st Metropolitan Locksmiths quoted £11.95 each plus VAT. With admin of and postage of £4.25 + VAT the total would have come to £33.78. They said that I may have already found that these keys can be difficult to get copied, but a local hardware shop copied them no problem for £2.50 each, and they are perfect.
£33.78 against £5.00 - Hmmm!

May 8, 2021
Unprompted review
1st Metropolitan Locksmiths Ltd logo

Reply from 1st Metropolitan Locksmiths Ltd

Hi David, we've found this quote. It dates back to December...

I'm sorry that you're not happy with the price. Nevertheless, I don't think it's wholly fair to give us such a bad review when we replied to your enquiry within seven minutes of receiving it with a fully non-binding quote. How many online services can do that!?

We cut all our keys remotely. You would not have needed to leave your house to get a key cut, and we make them with computerised machines that guarantee precision and accuracy.

Rated 5 out of 5 stars

Use no-one else

Use no-one else. Stan at Metro Locks couldn't have been more helpful. I had a problem with the large plastic bow of a key not fitting into my keysmart keyring and he spent a good while shaving bits off until it was the perfect fit. That was two years ago. Needed replacement keys and he remembered and asked if I'd like the same again. That's class.
Friendly and exceedingly helpful. Couldn't be happier.

November 10, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent and speedy/courtesy service. I recommend them highly. They got me out of a difficult situation quickly. Special mention for Stan and Chris.
Thank you.
Marie

October 7, 2020
Unprompted review
Rated 5 out of 5 stars

Great service at a great price

I needed to get 2 specialist security keys cut. The customer service I got was 100%.Arrived very quickly at a very reasonable cost. Both worked perfectly. Great Company

August 29, 2020
Unprompted review
Rated 5 out of 5 stars

AMAZING SERVICE

AMAZING SERVICE, I sent a photo of a damaged key and in two days I had 4 keys that work perfectly.

In 25 years of ordering items remotely this company is the most efficient I have ever come across.

Thank you for your help, you are a brilliant company

R.W.

August 25, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. Very helpful and efficient to find the correct key blanks for the key, and a reasonable price too.
Can't thank these guys enough.

August 19, 2020
Unprompted review

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