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Rated 5 out of 5 stars

Very effective and great service. From making an enquiry through to the service Marcus and Ben made it simple and efficient. Ben arrived as planned and did a full and comprehensive service. The finish... See more

Rated 5 out of 5 stars

I don’t often do reviews, but they were outstanding. We had a fault with our tub (bought elsewhere). They came same day and fixed completely. We also booked a service, which was on time and reasonably... See more

Rated 5 out of 5 stars

Can not recommend Marcus MG Hot tubs Ltd highly enough. Absolutely fantastic service, Marcus has delivered top quality service from start to finish repairing our faulty hot tub with new circuit board... See more

Rated 5 out of 5 stars

Found Marcus on line so first time we have used him. Gave estimate after seeing my photos turned up on time and completed the job with a couple of problem which he overcome within the price. Very kn... See more

Company details

  1. Hot Tub Repair Service

Written by the company

Hot Tub Repair and Service based in Haywards Heath. Offering high quality and affordable in all areas of hot tub aftercare


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

27 reviews

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Rated 5 out of 5 stars

Great repair job and servicing from Marcus

Marcus did a great job of fixing our hot tub despite some challenging problems. He was able to source the parts very quickly and was honest and open about pricing. Highly recommended.

March 29, 2025
Unprompted review
MG Hot Tubs Ltd logo

Reply from MG Hot Tubs Ltd

Thank you for your kind review!

Rated 5 out of 5 stars

Thanks Marcus

Thanks Marcus, you were able to attend same day and sort out the issue with the hot tub. Communication was excellent, knowledge of potential issues excellent and professionalism of service excellent, so all round excellent. Have booked in for service later in year as so impressed. Thanks again

March 25, 2025
Unprompted review
MG Hot Tubs Ltd logo

Reply from MG Hot Tubs Ltd

Thank you for the review - will see you later in the year!

Rated 5 out of 5 stars

Top class

Marcus is

Marcus from MG Hot Tubs provides excellent service, and I can't recommend him highly enough. He serviced my swim spa and helped with some equipment replacement. He is super reliable and friendly, has great communication skills, and provides first-class service.

March 24, 2025
Unprompted review
MG Hot Tubs Ltd logo

Reply from MG Hot Tubs Ltd

Many thanks, glad to get it all sorted!

Rated 5 out of 5 stars

Marcus is a top chap

Marcus is a top chap! He's super helpful and extremely efficient; I would now only use Marcus to deal with any hot tub issues. Very happy to recommend his services.

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Superb service and reasonable pricing.

Superb service. Responded quickly to my enquiry and thereafter communication was excellent. Marcus is a really nice guy who clearly knows his stuff. Pricing was transparent and very reasonable. Will definitely use again if need arises.

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Marcus is fab.Communication was…

Marcus is fab.Communication was excellent. Waiting while we sourced a part from the states and changed our appt at least 3 times ! Very pleasant honest guy. Would def use him again and wouldn’t hesitate to recommend him. Love being able to champion a small business !!⭐️⭐️

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Engineer

We had the honour to have Marcus from MG Hot Tubs to service our hot tub. He was such an amazing man. He serviced our hot tub so diligently. He was warm, respectful and even went extra mile by gifting us a new filter. Thanks Marcus. We appreciate your service.

July 3, 2024
Unprompted review

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