Michael Edwards Reviews 369

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

BUYER BEWARE NOTHING DELIVERED!!! Placed an order, 10 days later chased it by email to be ignored. Then 5 days later order states unforfilled. Tried to contact for refund, number didn't work, so calle... See more

Rated 5 out of 5 stars

8 seat rectangular outdoor table and chairs and parasol. Stunning, sturdy, well made furniture. We are known as destroyers of furniture (7 adult children, 12 Newfoundlands very busy outdoor life)... See more

Rated 3 out of 5 stars

No problems with Michael Edwards, we purchased the green tables which the site said were in stock but it turned out they would be another month so we simply changes to the white and they arrived 2 da... See more

Rated 5 out of 5 stars

Looks very stylish in my cloakroom corner. Reasonably easy to assemble with instructions given. It is more substantial than thought it would be - which is not a bad thing and assembled it near to wher... See more

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3.5

Average

TrustScore 3.5 out of 5

369 reviews

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Rated 4 out of 5 stars

Easy assembly. Looks good

Item was as described and easy to assemble. Looks great in a hallway.
I was told I’d receive an email to confirm dispatch. Didnt receive this. It was only pure luck my son was at home when the item unexpectedly arrived.

March 31, 2022
Unprompted review
Rated 1 out of 5 stars

Damaged goods

Ordered a small oak cupboard that arrived with a hole smashed in the door. A replacement was sent that arrived with a split & a chip in the door which had been so poorly made that the mechanism to hold the door shut wasn't aligned so the door wouldn't close properly.

Serious concerns about build quality & QC process

March 31, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, great customer service, quick delivery and more importantly very beautiful garden dining chairs.

March 30, 2022
Rated 5 out of 5 stars

Very solid, lovely finish.

Very pleased with the console table. Sturdy construction and solid piece of furniture with a nice, non glossy finish. Excellent price for a piece of hardwood furniture.

March 30, 2022
Unprompted review
Rated 2 out of 5 stars

I went on line for a recliner plus…

I went on line for a recliner plus stool and purchased the first one to see if it was what I wanted. It was easy to buy, delivered quickly and in good order. I was very pleased with it. When I looked to order the second one it was out of stock. I was given a date that in would be available and I was in no hurry for it. A lady called Charlotte text me often to keep me up dated and informed me when it was back in stock. I ordered it and it was with me in a couple of days. Excellent service. Excellent staff. Would recommend them at any time.

March 29, 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusted with this company

Absolutely disgusted with this company. Please read the reviews before purchasing. Don’t make the same mistake as me. I made an order and the delivery date has past. No response to emails you ring the customer services number and it’s a voicemail. Save your hard earned money and buy from a reputable company.

March 25, 2022
Unprompted review
Rated 1 out of 5 stars

Disappointing. Wrong item sent!!

Very disappointing. The item I ordered apparently wasn’t available so instead of notifying me someone in their wisdom just decided to send a different one which was a different size and of absolutely no use. It meant that we had to package it all up and arrange for a collection - still hasn’t happened!! And still waiting for a refund. Very annoying and unnecessary waste of everyone’s time and money!

March 23, 2022
Unprompted review
Rated 1 out of 5 stars

Appalling customer service and items…

Appalling customer service and items was also appalling it arrived scratched and scuffed and looks like a kids nursery had the task of painting it grey. Customer service is so out of date you have to call a number and then they email you back I have now been waiting 5 days since I called and emailed them. I have taken to calling everyday and still no response this company needs to be avoided god know if and when I will get a refund

March 15, 2022
Unprompted review
Rated 2 out of 5 stars

Disappointed

The tables were much more yellow in colour than I was expecting. The legs aren’t even so they wobble on the floor and there is a split in one of the legs so not hugely impressed to be honest

March 14, 2022
Unprompted review

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