Michael Kors Reviews 180

Terrible!

I returned a parcel to Michael Kors which it says 48 hours tracked delivery. Despite getting proof of post office stamp together with proof of receipt still no refund. It has been more than a month. I have emailed customer service numerous time still no answer from them. I tried to call no one picks up the phone. Once lockdown is over definitely will go to store and complain. I have always shopped at Michael Kors and the service that you receive in store is different to the one online. Definitely won’t be purchasing from them anymore. Very disappointed!

Michael Kors have received my return 3 weeks ago, still waiting for refund of £148.00. They haven’t replied to my email, their phone lines are not in use. Won’t order from this company again.

I bought various items from MK website over a number of years and never had any issues. Until now, when I had to send my return back via post. Their customer service is a joke! Sent several e-mails and finally got 1 reply- saying that my tracking means nothing until it gets internally to their EU warehouse! Item was received by them 3.5 weeks ago!!! Asked for their complaints Departments- what a surprise... No reply!! It is an absolute joke of customer service in such well known company!!! Will be starting official money recovery process through my bank and will seriously think before buying from them again!!!

I was soooo afraid after reading the reviews here but I can’t agree with them at all. Delivery took 5 days only (free delivery), the item is exactly what i ordered,both box and the item looks expensive, maybe would like it better if they didn’t leave the price inside as I did mention it was a gift. The whole experience was good and I will definitely buy more in the future.

Bought an expensive handbag - strap clasp broke in a few days. Returned it on 27 Dec (checked and it has been delivered) but still no refund. MK Customer Service has been useless. Ignoring my emails. Would not buy directly from them.

I would have given a Zero star returned a handbag 7 weeks ago.They have received my package but still waiting for a refund.Mk is a scam.Will never shop with them again.

Awful experience. Ignoring my emails and refusing to process refund even though I have sent proof of postage and tracking shows delivered to their return facility. Will never buy from MK again. DO NOT WASTE YOUR MONEY. Buy through reputable retailers instead!! Have now raised a PayPal dispute to get my money back!

Not good experience when buying and prompt returning one of the watch I had received without an original proper wrapping and a tag, the watch looked like it had been used a bit and been put in the box in hurry. I returned it a month ago and no action from their side happened, only a general email about some difficulties during this pandemic time.

I ordered expensive items from them on 22/01/2021 for the delivery to be made within 3 to 5 days which was fine as I needed it as a birthday gift for my partner by 02/02/2021. After 3 emails and only getting automated emails blaming DPD for customs backlog, the last email was please if I do not receive the items by the 2nd I would like a full refund as its a gift for the birthday and if it comes after this date it defeats the reason I bought them for, it wouldn't mean anything. But on 2nd I checked the DPD website and it said I should get it for that day, great. However after waiting eagerly I got a message the delivery was attempted but it wasn't then checked it said my driver myles was delayed ??? I called them no joy.
DPD IS Crap to I think MK AND DPD are in it together covering each others back.
I have asked for full refund, from Pay pal and thats going to take long too know over £250 has to be waiting for me maybe for 2 or 3 month. Will not buy MK again....
VERY DISAPPOINTING.................

I purchased a bag online and although it was not quite right for me I was pleasantly surprised that the return was free and my money was received back into my bank account via PayPal promptly

I would only recommend the with a BIG FAT 0 AS I've returned two expensive items to them and I've tracked my returned items and it show that they're received them and I have proof of returns form I've sent them a copy and they send back an automated message back to me saying there understaffed and blaming brexit for delays and denieing that they haven't received my Returns when I've proved to them and sent them copy s of returns and I've tracked my returned items as well there fraudsters and money grabbers would Never order online again with them . I would advise anyone that has problems with them to take the matter to the Trading standards agency and the ombudsmen or even watchdog this company needs to be named and shamed .

I recently spoke to my bank to ask them how I get my money back for goods that have never arrived from Michael Kors. They asked me if I was sure the site was not a 'Scam'. Initially I answered "of course not it is Michael Kors' official web site". On giving it more thought they could be right!!! A 'scam site' would continually send emails encouraging you to buy goods they can't supply, take your money and then have no means to communicate with them!! This sounds like the service I have received from Michael Kors UK, be warned!!!

DO NOT ORDER OR SPEND MONEY HERE!! Pay extra and go elsewhere. Its a shambles. Im shocked.
Ordered my girlfriends present on 3rd January.. MK have provided WRONG ADDRESS to DPD and now after weeks its been returned to them. Emailed twice for assistance and no reply and you cannot contact them any other way. There burying there head in the sand. A huge brand like this with customer service the poorest i have ever experienced. Im now out of pocket... dont know where my parcel is and will never know if ill get a refund or if i do.. when i will. Shocking

My son used his hard earned paper round money to purchase me a gift for Christmas. Sadly, they were unsuitable and were returned & received on 31/12. Still to this date no refund. Finally had response after a few emails and he has been advised that, item is only in the UK warehouse and still has to go to EU warehouse for processing. Due to Brexit there is no idea how long this will take or when he will be refunded!! To say I am angry is an understatement. It’s not like companies weren’t aware of Brexit and possible issues. Why was there no contingency plan? Pls MK hurry up and sort this out & refund my son!!!!!
Update: It has been 5 weeks and still no refund. Absolutely disgusting service.

After reading negative reviews I was sceptical. Happy to say i received bag in perfect condition and it was extremely well packaged/protected. Yes it took 14 days to arrive but I think some people forget we are in the middle of a pandemic and Brexit. I was also regularly kept up to date by email from MK.

Would buy from again.

Just to clarify I do not work for or associated in any way with MK as some Reviewers suggest a positive review is .....

I wish I can give 0* as they are ignoring my emails! Sent my item back for a refund on 30th December 2020 via Royal Mail. I can see it was delivered to MK warehouse on 3rd January 2021, however I haven’t received any confirmation and obviously no refund! Emailed 3 times ant nothing, not even auto response to confirm they have received the item back. 1* for delivering my parcel in 5 days, reading the reviews below I can see I was lucky with the delivery lol

After two months of waiting I finally received my refund. Being such a big company you could look after your customers. The customer service is awful, they were keeping sending me auto responses with no answers to my questions … I don’t think I’ll be buying here again any time soon

After placing an order on 6th Jan with delivery due in 3 - 4 working days I checked out the reviews when I never received my item in the given time . I was dismayed to read the negative reviews and never held out any hope as I also had a tracking number which was not recognized by dpd, however received a text this morning stating my item would be delivered today which it has .Delighted with my bag !!. Would order again but think for a company as big as this they really need to up their game in the communication stakes.

Had issues getting an order delivered due to customs issues. Obviously were not prepared for brexit.

The order has now arrived but is significantly late.

I returned 2 packages Michael Kors received them on the 31st December and the 7th January still have not received a refund they say they will refund within 14 working days . That period is up for one of the packages on the 22 nd January. I have written no reply. Contacted Martin Lewis and used the Resolver web site to write to them no reply. Disgusting service.

Sent my item on the 31st of Dec for refund. Haven't recieved anything yet. Emailed me few weeks ago and they said its on transit! Nothing after that!