Michael Kors Reviews 180

Absolutely joke. Horrible costumer service. Really really poor packaging and damage items.
Did send the product back to them and still waiting for refund after 2 months.
Do not buy at all in Michael Kors.

I have shopped with MK for so many years (in stores) buying a bag every few months be it for myself or as gifts as i’m a fan of the not onlythe product s but the celebrity service given in stores( (was a fan)
But due to the pandemic lime most, I have had to start purchasing online.
Bought 2 separate items in December which both arrived with in days of ordering which was impressive given the time of year it was and also Covid delays. Yes there is no personal service but atleast it was efficient.
Bought another bag 3rd Jan as a gift for my granddaughter birthday but as of yet not received it. Her birthday is next week and I have lost all confidence in MK getting this gift to me on time.
Very disappointed customer, I am now having to order an alternative brand so I have a gift to give.
Worst thing is I have emailed a week ago response time is upto 72hrs due to covid so it said... no reply as yet not good enough as MK are not the inly ones effected by Covid everywhere else I have order have managed to get my items to me and that too with most using DPD!
I do not know if this item will turn up but I will say if there is a knock at the door I 100% will not be accepting the package it can be returned to the sender and I shall not be using your services again.
It is common courtesy to reply to your customers if you do not consider your customers important then I shall make sure I no longer give you my custom.

I have returned my item on 31st of December and until now I have not recieved any information about my refund. What is happening Michael Kors???

No movement on my order for a while. Impossible to get in contact with. When you send them an email they send a generic email on Brexit. Seriously need to sort themselves out. Never again will I purchase from them.

Never order from MK web site, waited weeks for my bag & just keep getting e-mails that DPD got problems with their tracking & delays. When i pay a lot of money for something i expect better service than i have had from MK. No good e-mailing them, they do not reply. If i do not receive my bag soon i will be going through trading standards. 19/01/21 still no response from MK, have e-mailed them again but not holding my breath. Put my tracking number in DPD & it states got my order details, but not the parcel, yet an e-mail from MK on 07/01/21 stated my order had been shipped. Just read a couple of reviews where people have received their bags within 14 days, yet where is mine???? One of these people ordered same day as me 6th January & received today, yet DPD say they have not received my parcel & MK are not responding to e-mails. They do not know their ass from their elbow. Yesterday received an e-mail advising as a gesture of goodwill they had given me a full refund & once i received the bag i could keep it. Then today i received an e-mail advising the bag had been lost in delivery so a full refund had been given. Does anyone know what they are doing in customer service. I take back all i have said as today i received my beautiful bag, which they refunded the money for last week & stated i could keep the bag when it arrived. Outside of the sale this was a £300 bag. They said they had not replied to e-mails as they had nothing new to tell me & they said they knew how frustrating it had been but the delays were due to Brexit. The only thing i would suggest to MK is please answer e-mails even if you are having problems let people know as it is no-one replying that is frustrating people.

Avoid! Do not order, they are sending packages out with incorrect tags which are being stopped at customs. Tried to get hold of mk for days with no reply. Will go to my bank now to raise dispute. Terrible service for a high end store. They should stop taking orders and peoples money knowing full well they won’t receive the order.

I know - prices are great, the sale is on, luxurious bags at cheap prices, but this comes at a huge cost. Please, please, if you are thinking about it - do NOT order from Michael Kors official website. I have ordered a bag, put in the correct details (received and re-checked correct details on my order confirmation as a proof), next thing you know someone added another digit to my house number and I can't have my item delivered anymore. I spoke to DPD who confirmed I cannot have my bag because Michael Kors people misspelled my house number (read: added another number just because), so together with Brexit delay I am unlikely to ever see my bag in a million years! They deliver via DPD who have caused me a huge headache in the past as well, so you can't really choose a delivery company which is another huge minus. Big fan of this brand, but this is where the MK journey ends for me, unfortunately.
Unless someone responds to my email complaint (sorry I don't have a confirmation number to online complaint form because you never send any), I will go to trading standards!!
******UPDATE:another 4 days passed and the bag is still not here. Dpd said will deliver today but ive just been advised that they need to investigate with a sender, while my bag is lying around Snetterton since Saturday. Another day ive stayed in, another day lost. No one from michael kors replied to my email and im so stressed out due to being ignored that im starting to feel concerned for my wellbeing. Please, can I have my bag which I paid a lot of money for? Why are you doing this to your customers?? Why cant i have my order?
*****UPDATE THE 1ST OF FEBRUARY 2021******- THE ITEM HAS NOT BEEN DELIVERED. THE PARCEL WAS TAKEN OFF THE APP ON 27TH OF JANUARY AND NEVER LEFT SNETTERTON DEPOT-NEVER SCREENED AFTER THE 16TH OF JANUARY- NO LONGER SHOWING ON ACTIVE DELIVERIES BUT SHOWING IN HISTORY. RANG MY BANK ON THE 28TH OF JANUARY, 16 DAYS AFTER THE PAYMENT DATE AND THANK GOD THEY HAVE REFUNDED ME. RECEIVED THE EMAIL FROM MICHAEL KORS THIS MORNING WHERE THEY REFER TO THAT BAG AS A "LOST PARCEL" AND CLAIM I NEED TO SIGN A DECLARATION THAT I DIDNT RECEIVE THE BAG!? 😂😂😂😂 THE BAG THAT NEVER LEFT THE WAREHOUSE. THE BAG STUCK AT SNETTERTON FROM 16TH OF JANUARY WHEN IT WAS NEVER SCANNED AGAIN. THE BAG WHICH WAS LAST SEEN AND DISAPPEARED AT SNETTERTON, WHICH I HAVE BEEN WAITING FOR FOR THE LAST 24 DAYS. OFCOURSE I HAVE NEVER RECEIVED IT IM NOT WORKING AT SNETTERTON DEPOT!! THANK GOD I WAS REFUNDED AND PROTECTED BY MY BANK BECAUSE THIS COMPANY IS NOT TO BE TRUSTED! DO NOT HARRASS ME AGAIN I HAVE BEEN REFUNDED BY MY BANK, LEAVE ME ALONE !!!!! EXPLAIN TO MICHAEL KORS WHERE IS MY BAG AND STOP HARRASSING INNOCENT PEOPLE LIKE ME! MY ONLY MISTAKE WAS BUYING A BAG.

If I could rate 0 starts i would. Been waiting over 2 weeks for my order to be delivered and when you email you get a silly response. Starting to wonder if it’s a scam!

this is the 2nd bag i have bought still not arrived you had £300 off me so far you just dont reply to any emails taking it further with Resolver to sort out not happy Rubbish Company

Contacted DPD this morning they have confirmed after brexit the parcels are coming in without the correct documents they have told me all parcels will be returned back to the sender but there will be further delays due to an ongoing problem shipping out of the uk. Michael kors are not responding to nothing.
Everyone that has ordered from the uk needs to contact DPD and also claim there money back from the payment source you have used. As no one is going to get there parcels.

My son ordered a bag for his girlfriend arrived in 2 days he paid for express service, I returned it same day 22/12 as she didn’t like it, got confirmation they received it back 24/12, as of today 13/01 still no refund, I started emailing them 28/12 as no word from them after 5 emails they responded to say they sent it to another team for confirmation they had it back! Everyday I email chasing as well as sending them screen shot 08/01 of the return being excepted back, today the 13/01 same email saying thanks for being patient as they get another team to investigate! I’d never recommend this company to anyone I wish I’d check the reviews 1st and advised my son not to use them, he’s got direct debits coming out his bank anyday and this £400 is needed to pay it! So frustrating only contact is email !! Stay clear of this company

Give it zero stars if I could. Awful customer service, ordered on 16th December for delivery on 21st for a Christmas present. Still no parcel on 12th January. I keep chasing for a reply and just get ignored. They have taken the money and I feel like I have been scammed. I will never buy from Michael Kors again.

Same experience as everyone else. Ordered a bag on 4th jan, got an email confirming shipped with a tracker number that is invalid. Emailed MK no reply, tweeted MK no reply. Just logged back into my tracker and it now says my order is in customs. Must be bringing in the stock from overseas which seems odd on an item by item basis. Hopefully turns up soon but not in time for the birthday it was purchased for :( update 25/01 item now received. Still a very poor show from MK though in the way this was handled, won’t be buying from them again.

I ordered and paid for a bag on 1 Jan, 2020. I received an email notifying me of shipping on 6 Jan, 2020 but nothing has arrived. There was no tracking number supplied, nor was there any sort of indication as to who the courier was. I haven't received any other communication from Michael Kors about the order, nor have I received the bag. I'm not able to reach an actual human via their phone number. I've sent an email, but am not at all confident I'll receive a reply.

17/1/21 Update: I never received any reply to my email to customer service and never spoke with anyone there, however my bag was delivered today by DPD in a plain box. The bag itself looks great, so I am happy about that, but I probably won't shop on the MK website again as customer service was totally unresponsive and that would be a nightmare if I needed to deal with returns, refunds, etc.

Order bag for my wife for her 60th birthday paid £10 for next day delivery 7th jan via ups says despatched but can't track it 5 emails later a day off work and still on contact from them

I placed an order on 27th of November. My ordered did not come, it has taken me up to three emails to get in touch! And then to have a really sharpe and snotty email back about how this was my fault and I will be getting a full refund. Today January 10 still zero refund and no emails back after the second email being sent. For a big well known company I will never use them or recommend them to anyone again! John lewis had the same product for the same price and I received this with under 24 hours in December and with covid restrictions! And had amazing service. DO NOT USE!!!

Ordered a watch for my wife for Christmas on the 13th December. The box arrived on the 16th December.... no watch, just an empty box. Have had various exchanges of email with the customer service dept since the 16th December, although they have been giving me the silent treatment for the last 6 days. I was advised that it would take up to 10 days to investigate....... it's now the 9th January and still nothing! Dreadful experience, dreadful customer service and still out of pocket by £150 ☹️ Will never buy an MK product again!

I'm actually having the same problem as everyone DPD have no idea of where my parcel is and I have messaged the company several times. My order was meant to be delivered on the 8th and that's what I was told when I placed the order. This was a birthday gift for someone and now I have no gift to give to the person how EMBARRASSING!. Such a big brand and this is the service they provide how are they still running. Seriously if I read these comments before I purchased I would have stayed away so if anyone is thinking of placing a order then totally AVOID THESE GUYS! unless your looking to get scammed.

I have never had an issue before this week. I have ordered many times previously online and they have always arrived on time or before, perfectly wrapped, in pristine condition. This week I seem to be having the same issue as others, dpd have no knowledge of tracking number or parcel. If it is because of Covid and staff shortages then it would be helpful to update their website so we know what's happening. It's the not knowing that's frustrating as well as paying for something you haven't received.

I have been a loyal customer with MK for years. In my last purchase I bought 4 handbags for my wife as a gift and it was the greatest deal I have ever found. the price included a discount of up to 60 percent 🤩
highly recommend this website.

Majid Battashi